Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
About the Role
We are seeking an exceptional Senior Enterprise Account-Based Marketing (ABM) Manager to own the scope of our enterprise ABM strategy. This role is focused on developing and executing world-class ABM programs that target enterprise accounts. Unlike broad SMB-focused approaches, this position requires someone who has already proven success building bespoke campaigns for enterprise and commercial clients, ideally within Fortune 500 accounts. We want somebody comfortable operating at the highest level, partnering with the biggest clients and representing some of the worlds most famous brands.
You know how to get the right people in the room and then once there, ensure that everybody wins.
You will act as the quarterback for Gorgias ABM initiatives, coordinating across sales, partnerships, events, product marketing, and content. Success in this role means upgrading the quality of our enterprise marketing across all channels, while partnering closely with leadership to move our company further upmarket.
Key Responsibilities
Design and execute enterprise-level ABM campaigns for our top accounts (think top 100) driving measurable engagement and revenue impact.
Partner with sales leadership and cross-functional teams to ensure account plans are aligned and executed with precision.
Elevate the quality of enterprise marketing touchpoints, including events, webinars, website messaging, and product demos.
Act as a central connector between events, partnerships, sales, product marketing, and content teams to deliver coordinated programs.
Provide constructive feedback on marketing execution, including identifying gaps and helping shape resourcing or personnel improvements if needed.
Build relationships across the organization by being collaborative, approachable, and highly effective in cross-team coordination.
Serve as a thought partner to senior leadership, challenging existing SMB-oriented approaches with enterprise-level expertise.
If successful, develop and lead a growing ABM team to scale enterprise initiatives.
What We’re Looking For
Proven ABM expertise with enterprise or commercial accounts (not SMB-focused).
Track record of high-quality campaign execution – able to share specific examples of impactful ABM programs.
Strong communicator and able to influence and coordinate across multiple stakeholders.
Ability to get buy-in externally and internally on ABM initiatives
Independent and confident, with enterprise ABM skills stronger than our current leadership team.
Comfortable providing direct and honest feedback, including around existing processes and people.
Strategic thinker with the ability to challenge assumptions and introduce new, higher-bar approaches.
Perks And Benefits
🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
🏥 We provide private health insurance and retirement pension
💆🏻♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!