Join Our Team at Fire Safety and Protection (FSP) 

At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems. Our employees are central to this mission, reflecting our commitment to safety and excellence. 

  

Be Part of Something Bigger 

Ready to embark on a rewarding career with FSP? Apply today and become part of a company where your skills and dedication are valued. Visit www.firesp.com to learn more and apply. 

Job Description:

A Lead Scheduler is responsible for serving our customers while working to ensure technicians are scheduled as efficiently as possible. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines.

Key Responsibilities:

• Schedule routine service work to achieve maximum efficiency.
• Schedule emergency service calls.
• Assist service technicians with site information.
• Address customer service inquiries and concerns in a professional manner.
• Pre-appointment contacting of customers to confirm appointment, terms and other information.
• First call resolution proficient – Helping customers on the spot without a phone call or 2^nd visit back to site.
• Answering phone calls and emails, managing correspondence, and responding to customer inquiries.
• Strive to maintain the highest level of customer satisfaction.
• Process all documents with accuracy and efficiency.
• Maintaining accurate records and filing systems.
• Receives inventory and processes PO’s.
• Gathers parts for technician jobs.

Qualifications and Skills

• Business Administration Diploma or equivalency is preferred.
• 2+ years of work experience in a related field.
• Knowledge of the fire and life safety industry is an asset.

Benefits:

Fire Safety and Protection (FSP) values our staff immensely and offers competitive benefits with this in mind:  

• Extended Health Care 
• Dental 
• Vision 
• LTD, STD 
• Life Insurance 
• EAP 
• RRSP Matching 
• Tuition Reimbursement 

Why FSP? 

• Supportive Culture: We value our employees and provide ongoing training. 
• Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives. 
• Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles. 
• Client-Centered: We serve commercial property owners and facility managers with dedication and care. 
• Rapid Growth: Join us as we expand and invest in new markets. 

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.