As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

 

Key Result Areas

My Guest

• Responds to guest phone calls, using the Standard greeting and the guest name. Guest name must be mentioned on three occasions during the call.
• Records, assigns, and ensures that all guest requests are responded to with efficiency and accuracy.
• Making follow up courtesy calls to hotel guests to ensure their requests are met and the problem has been resolved.
• Responds to guest complaints in a timely and efficient manner.
• Ensures all guest requests are completed by placing a follow-up call to the guestroom. Follow upon delayed calls.

My Product

• Responsible for the distribution and return of equipment to Housekeeping and Maintenance staff e.g. Radios and pagers.
• Records daily statistics in Espresso and advises the Telecommunications manager or assistant of any discrepancies.
• Generates various reports for the Telecommunications Manager, the Executive Housekeeper and the Director of Plant and Building Maintenance.

My Colleague

• Liaise with other department such as Housekeeping, Front Office and Maintenance to coordinate assigning and follow up of calls.

My Chelsea

• Regular test calls will be completed to ensure call quality and that the Department is performing at the highest possible level
• Complies with Hotel & Safety Policies and Procedures.
• Performs all other tasks as assigned by Management.

Working Experience
 Previous guest service experience an asset.
 

Knowledge
 Computer skills.
 

Soft Skills
 Detail oriented.

Language
 Effectively communicate in the English language.
 

Physical Requirements
 Sitting for long periods of time.
 Oral communication.
 Flexible availability for a variety of shifts including mornings, afternoons, evenings and
weekends.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work
environment and encourages applications from qualified women, men, visible minorities,
aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code
and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto
will accommodate the needs of applicants with disabilities throughout all stages of the
selection process. If you need accommodation during the recruitment process, please
advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/