The Employment Consultant is the first point of contact for all NEW job seekers; their job is to welcome people and convey a friendly, professional, knowledgeable and efficient atmosphere. Their role is as the ‘anchor’ to the job search/case management process and assess client needs. This position requires a responsive employment consultant who is client-focused and knowledgeable re: the Employment Ontario model and job search barriers. You are collaborative, take initiative, and work within the policies and are accountable and responsible for specific targets. You are a lifelong learner, who is passionate about connecting marginalized community members to employment opportunities.

Key Responsibilities

Conduct eligibility assessments and develop individualized action plans for job seekers.

Deliver end-to-end employment services, including job readiness workshops, one-on-one coaching, and referrals to community resources and training programs.

Manage a caseload of approximately 200 clients using CRM software and Case management systems, maintaining accurate records of client progress, referrals, and outcomes.

Provide comprehensive case management, including intake, assessment, and the development of personalized employment plans.

Support clients in identifying their strengths, addressing employment barriers, and building action plans for job readiness and retention.

Conduct follow-ups to ensure client progress and provide additional support as needed.

Provide advocacy and support for clients in areas of employment, skills training, social assistance, and equitable access to services.

Facilitate workshops to prepare clients for job search, interviews, and successful workplace integration, with a holistic focus.

Meet monthly/yearly performance requirements and maintain professional and effective information tracking systems on all activities performed

Conduct needs assessments and career testing in individual and/or group settings.

Meet individual, organizational and Employment Ontario program goals/targets, service utilization targets, and monthly statistical requirements.

Maintain professional and effective updated information tracking systems on all activities performed.

Build and maintain relationships with private and public sector employers to connect clients with sustainable job opportunities.

Maintain strong internal and external partner relationships to facilitate referrals and holistic support.

Host community and employer events, job fairs, and networking opportunities.

Proactively identify and research sector-specific opportunities for clients.

Contribute to maintaining the NEW job board and ensuring job postings are current.

Attend Job Fairs and other employer-related networking opportunities

Host community and employer events

Research and identify employers and sector opportunities on behalf of clients

Minimum Requirements

Post-secondary degree or equivalent in Career and Work Counselling/Adult Education or a relevant field and/or 5 years directly related work experience 

Minimum 3 years of Case management experience required

Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders.

Knowledge of the local labour market, community resources and government assistance programs

Knowledge of job search techniques, career development tools and issues relating to unemployment

Strong detail literacy, including social media, CRM and Microsoft Office Suite

Adherence to confidentiality and professional codes of conduct

Certified Career Development Practitioner (CCDP) designation is considered an asset

Experience with provincial government and other online tools such as ICM, CaMS and online employment service