UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies: 1
Site: Toronto General Hospital
Department: Digital Education
Reports to: Manager
Hours: 37.5 hours per week
Status: Temporary Full-Time
Closing Date: October 8, 2025

Position Overview

Digital Education provides an array of training approaches that includes instructor-led, blended and online learning on a variety of clinical and scheduling applications for up to 600 staff and clinicians monthly in addition to education support with a robust post-training performance support tools. We offer a collaborative team environment with opportunities for professional development. 

The Credentialed Trainer (CT) plays a key role in supporting clinicians and staff by delivering virtual instructor-led training on UHN’s clinical systems. This role involves collaboration with Principal Educators, application analysts, and subject matter experts to maintain and implement course content and supporting documentation.

Key Responsibilities

• Deliver technical training for clinical applications: face-to-face instructor-led and/or via Microsoft Teams.
• Successfully complete credentialing panel evaluations.
• Apply adult education principles in training delivery.
• Develop and maintain training materials (e.g., Quick Start Guides, tip sheets) as directed.
• Use the Learning Management System for class management.
• Provide onsite and virtual support as needed.
• Monitor and evaluate training effectiveness as directed.

Education:

• Bachelor’s degree in Adult Education, Health Informatics, Computer Science, or related field (required).

Experience:

• Minimum 2 years of adult technical training experience (required).
• Experience writing training documentation (required).
• Proficiency in MS Office 2016 suite (required).
• Experience with cloud-based learning platforms and LMS (preferred).
• Clinical background or Epic Credentialed Trainer/ATE experience (asset).

Certifications:

• CTP or CTDP certification from the Institute for Performance & Learning (asset).

Skills & Competencies:

• Strong communication, collaboration, and customer service skills.
• Excellent problem-solving abilities.
• Ability to work independently and in a team environment.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.