Purpose 

Contributes to the overall success of the IB Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. 

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 

• Accountable for supporting data development, coding, analysis, design and implementation activities including:  

• Determine operational objectives by studying collections business functions; gathering information; evaluating output requirements and formats 

• Construct workflow charts and diagrams; studying system capabilities; writing specifications 

• Improve systems by studying current practices; designing modifications 

• Recommend controls by identifying problems; writing improved procedures 

• Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget 

• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions 

• Maintain user confidence and protect operations by keeping information confidential 

• Prepare technical reports by collecting, analyzing and summarizing information and trends 

• Contribute to team effort by accomplishing related results as needed 

• Validate resource requirements and develop cost estimate models 

• Interpret, evaluate and interrelate data and develop integrated business analyses and projections for incorporation into strategic decision-making 

• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports 

• Review a variety of areas including operations, purchasing, inventory, distribution and facilities 

• Understand and communicate the financial and operational impact of any changes 

• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes 

• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement 

• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues 

• Works with key stakeholders within business functions to align MIS, Business Intelligence and Analytics solutions with business strategies  

• Gathers requirements from collections business units and translates those to programmers and developers  

• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system or solutions implementation  

• Demonstrates an informed knowledge of collections business functions to resolve problems and capitalize on improvement opportunities  

• Supports one or more highly complex data business processes 

• Project management skills to handle diverse projects, often simultaneously to meet tight deadlines  

• Ability to solve technical problems/ processes and understand complex details  

• Ability to increase operating efficiency with produce high quality technical solutions  

• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level  

• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions 

• Understand current processes, data models, production jobs and documentation. 

• Collaborate with data team members to automate and optimize data services 

• Develop and document business requirements with different stakeholders 

• Liaise with different users to facilitate the development of the business requirements into solutions 

• Identify current and future needs and develop business plans and strategies for implementation. 

• Work closely with stakeholders to collaborate on the best solution to meet the business needs. 

• Relationship management with internal and external stakeholders to ensure all data processes meet business needs  

• Write and complement current technical documentation that will allow to improve the contents follow-up and the evolution of the data models, data insights and systems. 

• Demonstrated ownership for their personal development 

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.  

• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.  

• Collections data analysis, integration and data management for Caribbean, Colombia, Mexico, Peru, Chile, Costa Rica, Panama 

• 7+ systems / applications (SCS, Dialer, Genesys, Core systems, Local country Collection systems among others);  

• IST/UAT/PROD environments, 20+ databases and 25+ data schemas in scope 

• Collection and Recoveries Policies  

• Total Outstanding for countries in scope approx. CAD$51B, Reportable Delinquency approx. CAD$3B, Cash Collected for International Banking CAD$4B/year 

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have: