The opportunity

The Partnership Operations Group is dedicated to supporting EY Canada leaders across both the partner talent and financial life cycles. As a team of problem solvers, we are committed to resolving complex business issues and providing comprehensive support from strategy through to implementation.

As Manager, Operations & Finance, you will play a pivotal role in leading the team, overseeing complex administrative functions, enhancing operational processes, and delivering high-impact reporting and insights. This role requires a strategic mindset, strong leadership capabilities, and the ability to manage confidential information with discretion. You will collaborate closely with senior leaders and contribute to continuous improvement initiatives that elevate the quality and efficiency of our services.

This position is fully on-site at the Toronto office, facilitating close collaboration, effective communication, and secure handling of sensitive information.

 

Your key responsibilities

This list is not intended to be exhaustive. The Manager will oversee a variety of unique requests, including:

• Leadership & Oversight
  
  • Lead and mentor a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
  • Serve as a key point of contact for senior stakeholders, ensuring exceptional service delivery and responsiveness.
• Operational Excellence
  
  • Oversee the maintenance of complex administrative data and ensure timely an accurate production of monthly, quarterly, and ad-hoc reports.
  • Leverage technology and data analytics to generate actionable insights that support strategic decision-making.
• Governance & Compliance
  
  • Manage sensitive files and records with a high degree of confidentiality and accuracy.
  • Conduct regular audits to ensure data integrity and compliance with internal policies and external regulations.
• Process Innovation
  
  • Proactively identify and implement opportunities to streamline and enhance administrative processes.
  • Develop and maintain clear standard operating procedures to support scalability, control hazards and promote consistency.
• Project & Stakeholder Management
  
  • Lead and support ad hoc projects, balancing multiple priorities and deadlines with minimal supervision.
  • Prepare high-quality presentations and communications for internal and external stakeholders.
• Continuous Development
  
  • Stay current with industry best practices and participate in relevant training and development opportunities.
  • Demonstrate flexibility and adaptability in a fast-paced, evolving environment.

 

Skills and attributes for success

• Bachelor’s degree combined with 5–7 years of relevant experience in a fast-paced, growth-oriented environment, ideally in operations, administration, or a similar field.
• Minimum of 3–5 years of experience at a managerial level, with demonstrated leadership and oversight responsibilities.
• Strong professional verbal/written communication and interpersonal skills, with the ability to interact effectively with a diverse range of internal and external stakeholders.
• Strong confidentiality, tact, and discretion in preparing, disclosing, and handling sensitive information.
  
• Highly adaptable to change with excellent organizational skills, strong attention to detail, and analytical abilities for a structured and efficient approach to tasks.
• Proven track record in learning and effectively using various independent systems.
• Initiative in driving process improvements and innovation, with a strong adherence to organizational policies and procedures.
• Solid understanding of processes, policies, and procedures required for supporting an organization.
• Demonstrated critical thinking, care, and diligence in problem-solving, decision-making, execution, and stakeholder interactions.
• Proficiency in MS Office products, including advanced Excel skills (lookups and pivot tables) and advanced Word skills (mail merge).
• Strong verbal and written communication skills.
• This position is fully on-site and requires the individual to work from the Toronto office.

 

What we offer you

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

 

Diversity and Inclusion at EY 

  

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.