Museum Security Guide at Museum of Contemporary Art

Position Summary

Posted on: September 19, 2025
Closing on: September 25. 2025
Location: Toronto, ON
Employment Type: Casual
Remote/Onsite: Onsite
Report to: Director of Operations & HR
Start date: October 6, 2025
Salary: $24.89 per hour (plus in lieu of vacation 4% and benefits 4.5%)
Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits

This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all.

Key Responsibilities

Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
Greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
Stay current with the daily schedule of events, informing visitors as needed
Enforce security and safety procedures and protocols in all public spaces of the museum
Answering visitor questions concerning exhibits, wayfinding, and facilities
Become an expert in MOCA’s programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
When assigned, circulate the museum and support busier floors
Detect and respond to potential interference of artwork, report damage or change in condition of spaces/ art objects immediately
Ensure visitors are following museum rules
Keep the Visitor Services Supervisor up to date on floor activities, so they can complete reports accurately
Manage traffic and visitor wayfinding within the museums
Provide support during museum events, venue rentals, including weekends and holidays
Undertake other duties as assigned by the Visitor Services Supervisor

Skills, Knowledge and Expertise

Must-haves

Minimum 1–2 years of experience in security, visitor services, or a related role
High school diploma or GED equivalent
Must be able to work regular weekends, evenings, holidays and special events
Must have the ability to be both friendly and commanding in communication
Excellent observational skills and attention to detail
Ability to work independently
Ability to interact effectively with a diverse range of individuals
Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly

Nice-to-haves

Conflict resolution/de-escalation and anti-oppression training
First aid certification

Benefits

Attractions Ontario Benefits
Toronto Attractions Council Benefits
Ontario Living Wage Network Employer