Posted 22h ago

Google Support Engineer - GCP

@ Cognizant Technology Solutions
Toronto, Ontario, Canada
HybridFull Time
Responsibilities:Handle incidents, Analyze incidents, Improve service
Requirements Summary:3+ years in container tech with Kubernetes, GKE, Docker; CI/CD; cloud security; infrastructure automation.
Technical Tools Mentioned:Kubernetes, GKE, Docker, GitHub Actions, Jenkins, Anthos, Google Cloud Run, Cloud GKE Autopilot, Helm
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%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EWe are seeking a highly skilled Cloud Platform Engineer with deep expertise in%26nbsp;Google Cloud Platform (GCP)%26nbsp;and%26nbsp;Google Kubernetes Engine (GKE)%26nbsp;to support and optimize containerized workloads and cloud-native services. The ideal candidate will have over 3 years of hands-on experience with Kubernetes, GKE, Docker, and related technologies, along with a strong understanding of CI/CD pipelines, cloud security, and infrastructure automation.%3C/span%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3EIn this role, you will%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EManage non-standard/complex P1, P2 (major incidents), and P3 and P4 incidents and service requests.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EDrive root cause analysis on repeatable incidents to help prevent issues in the future.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EEnsure customer service satisfaction and enable continuous improvements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EOversee vendor’s service delivery and escalation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EProvide operational consultancy for future-state technologies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EStay updated with emerging security threats and industry best practices related to container security and cloud-native technologies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EParticipate in incident response activities, security incident investigations, and post-mortem analysis to improve incident handling processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3EWhat you’ll need to succeed (required skills)%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E3+ years of experience with container technologies such as Kubernetes, Google Kubernetes Engine (GKE),AKS, Docker, Podman.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E*Familiarity with Cloud PaaS services such as Google Cloud Run, Google GKE Autopilot, and Anthos Service Mesh.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E*Experience developing CI/CD pipelines using technologies such as GitHub Actions, Jenkins.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E*Strong understanding of network security principles, encryption protocols and identity management concepts.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E*Strong understanding of Kubernetes resource types (i.e. cluster roles, services, deployments etc.).%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E*Experience developing Helm Charts.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E*Experience implementing Kubernetes technologies such as network policies, service mesh, certificate manager, ingress controllers.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E*Experience developing compliance policies/scripts using tools such as Google Org Policy, Aquasec, Wiz.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EExperience supporting GCP services such as GKE, BigQuery, Cloud SQL (SQL/PostgreSQL), REDIS, Cassandra, BigTable, Cloud Filestore, Persistent Storage, Apigee, Kafka, Dataflow, GCS.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EKnowledge of monitoring tools such as Dynatrace, Datadog, etc.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EExperience and knowledge supporting an Azure Public Cloud environment (while not necessary) would be valuable.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EThorough problem determination skills to troubleshoot and resolve business application issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EKnowledge with OS technologies (RedHat Linux, Windows).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EDevOps and Agile understanding.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EWorking knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EComfortable with working in a rapidly changing, technically complex environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EKnowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EComfortable with the Agile methodology.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EAt Cognizant, we%27re eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you a unique applicant and help us see how you%27d be beneficial to this role.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3ECognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.%3C/strong%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3EWorking arrangements%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is a hybrid position in Toronto, Ontario.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3ENote: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E