Reporting to the Regional Operations Manager, the Site Manager is responsible and accountable for efficient and effective site operations and integrated service delivery by some or all service lines at a large site with complex programs. The Site Manager plans, organizes, manages, oversees, and controls site operations while delivering the assigned programs. The incumbent ensures overall compliance with policies and procedures, identifies, tracks, reports on and mitigates service delivery risks, and manages the Client-Partner relationship. The incumbent also supports, promotes and provides input to regional and national objectives and initiatives. Leading and motivating a team of professionals, the Site Manager manages the human resources responsibilities for the site to optimize the use of employee skills and knowledge. The Site Manager also disseminates and ensures employees understand corporate and regional messages and ensures effective communication among employees, teams, and sites, and between the site and the service lines. The incumbent develops creative solutions and ensures the site team is focused on collaboration, and quality and timeliness of deliverables.

KEY AND PERIODIC ACTIVITIES 
The duties and responsibilities listed below are representative but not all-inclusive: 
Primary

• Manage and coordinate service line integration and collaboration within the site to ensure effective and efficient service delivery to meet Client-Partner requirements, in accordance with corporate direction, policies and procedures 
   
• Manage financial aspects of the site (e.g., negotiate and sign service level arrangements, prepare budget, carry out financial reporting, monitor key performance indicators and allocate hours for service level arrangements) 
   
• Resolve internal conflicts and those with the Client-Partners, as required 
   
• Maintain open communications within the site, region and DCC, and act as primary point of contact for Client-Partners interacting with the site 
   
• Support and promote regional and national objectives and initiatives, as outlined in the Corporate Plan 
   
• Promote and manage business development opportunities 
   
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders 
   
• Ensure quality standards are met, in line with corporate and Client-Partner expectations 
   
• Manage risk 
   
• Perform human resources functions (e.g. coach, supervise, mentor, plan and allocate resources, manage performance)

Other

• Manage activities to meet corporate and operational safety and security requirements 
   
• Other duties as assigned

SKILLS 
General and Specific Knowledge

• Best practices, methods, trends and legislation in construction, engineering, architecture or environmental services 
   
• Best practices and trends in strategic planning, financial management and human resources management 
   
• Specialized knowledge of one or more DCC service lines 
   
• Project and risk management principles 
   
• Health and safety management

Formal Education and/or Certification(s) and Experience

• Minimum: university degree in engineering, architecture, environment, business or related field with eight years’ relevant experience, or the equivalent 
   
• Preferred: additional training in project management, business administration, human resources and/or leadership

Abilities

• Use applicable computer software and operating systems 
   
• Develop and monitor budget 
   
• Apply project, contract and risk management techniques 
   
• Demonstrate business acumen, leadership and human resources management skills

DEVELOPMENT AND LEADERSHIP

• Lead and manage direct and indirect reports at the site 
   
• Develop succession plan and ensure viability of the site

WORKING CONDITIONS

• Typical office environment with occasional travel 
   
• Some work may be located on construction and environmental project sites; incumbent may occasionally be required to wear basic safety equipment