HiringCafe
Posted 2d ago

Director, Merchandising Technology

@ Guitar Center
View All Jobs
Westlake Village, California, United States
$163k-$209k/yrOnsiteFull Time
Responsibilities:Shape Strategy, Lead Systems, Enable Omnichannel
Requirements Summary:Bachelor's in IT/CS/Engineering or related field; 10+ years tech engineering experience with 5+ years in retail; expertise in merchandising, planning, and product lifecycle systems; proven enterprise transformation leadership.
Technical Tools Mentioned:Merchandising systems, Planning platforms, Product lifecycle management, Analytics and reporting, Security and governance
Save
Mark Applied
Hide Job
Report & Hide
Job Description

KEY RESPONSIBILITIES

The Director, Operations Technology is responsible for leading the strategy, design, implementation, and optimization of all store operations technology and supporting platforms across our 300-store omnichannel retail footprint. This leader ensures the seamless integration and performance of in-store systems, fulfillment solutions, inventory management platforms, and other critical operational technologies that enable both in-store and digital retail experiences. 

The role blends technology leadership, operational excellence, and cross-functional collaboration to drive business growth, efficiency, and customer satisfaction in an evolving retail environment. 

Responsibilities will include, but will not be limited to the following:

  • Shape Strategy: Define and execute the roadmap for merchandising systems supporting omnichannel retail transformation.
  • Lead Enterprise Systems: Oversee design, deployment, and optimization of planning, assortment, and product lifecycle management platforms.
  • Enable Omnichannel Integration: Ensure seamless systems connectivity across stores, online, and supply chain channels.
  • Drive Transformation: Lead enterprise-level system upgrades, migrations, and technology adoption initiatives.
  • Empower Data-Driven Decisions: Build analytics and reporting capabilities to provide actionable insights for merchandising teams.
  • Ensure Compliance & Security: Maintain systems that meet security, regulatory, and governance standards.
  • Deliver Engineering Excellence: Lead high-performing teams to build scalable, reliable, and high-performance solutions.
  • Manage Vendors & Partners: Drive relationships with technology vendors and integrators to maximize value and innovation.
  • Collaborate Across Functions: Partner with Merchandising, Product, Supply Chain, and Retail Operations to ensure technology meets business needs.
  • Develop Talent: Build and mentor a top-tier engineering team specializing in product and merchandising technology.

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.  2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.   

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.