Description

Company Overview:

Advantage Capital has been financing projects and companies in communities underserved by traditional sources of capital since 1992, helping transform local economies.

Advantage provides federal and state tax credit equity to help finance small businesses, affordable housing, and renewable energy developments.  Advantage has acquired over $3B in federal tax credits and $2.7B in state tax credits utilizing 52 distinct state and federal programs over our more than 30-year history and, in the process, developed deep expertise in efficiently structuring and closing transactions. 

Join us at https://www.advantagecap.com/.

Job Summary:

We are seeking a motivated and detail-oriented entry-level IT technician to join our growing IT team.  In this role, you will assist with the setup, maintenance, and troubleshooting of computer systems, hardware, and software. This is a great opportunity for recent graduates or individuals with a passion for technology looking to start a career in IT. This position will directly support an office of approximately 45 employees as well as sharing remote support responsibilities for another 120 employees across the country.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in person
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Perform routine maintenance tasks, including software updates and virus scans
• Troubleshoot hardware, software, and networking issues
• Assist with setting up new users and managing user accounts
• Document issues, resolutions, and support processes
• Maintain inventory of IT equipment and supplies
• Follow established IT policies and procedures
• Support senior IT staff with larger projects and system upgrades 

Qualifications:

• High school diploma or GED required; associate’s degree or IT certification  (CompTIA A+, Microsoft, etc.) preferred
• Basic understanding of computer systems, mobile devices, and other tech products
• Familiarity with Windows OS and Microsoft Office Suite, MAC OS, iOS and Android Operating Systems, SharePoint, ShareFile, SmartSheet
• Good problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Willingness to learn and grow in a fast-paced environment

Preferred Experience (Not Required):

• Internship or hands-on experience in a helpdesk or tech support role
• Familiarity with Active Directory and basic networking concepts
• Knowledge of cloud-based tools (Microsoft 365, SharePoint, ShareFile)