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thelab

Job Title: Jr Product Manager / Technical Producer – E-commerce Location: NYC (Hybrid - in office Tues, Wed, Thurs) Reports To: Director of Product Management
 
About thelab
We're thelab: part creative studio, part production powerhouse, and all about solving real problems with smart, scalable solutions. From concept to commerce, we work with top-tier brands to create bold ideas and make them real across every touchpoint. We build things that move fast and scale smarter, and we have a lot of fun doing it.
We're a team of strategists, creatives, devs, and doers who believe collaboration isn't a buzzword; it's our baseline. No egos. Just smart people making great work together.
 
The Role
We're looking for a Junior Product Manager / Technical Producer to help execute projects that span UX/UI and technical development of complex websites and e-commerce platforms. Success in this role requires someone who thrives on turning ambiguous asks into concrete action plans. You'll be expected to ask clarifying questions, define what's needed, and move forward without waiting to be told what to do.
If you're proactive, curious about technology and design, and energized by the challenge of translating big ideas into detailed plans, this could be the role for you.
 
What You'll Do
<ul>
<li>Transform ambiguous client requests into clear project briefs, detailed requirements, and actionable tickets</li>
<li>Lead and facilitate client meetings capture comprehensive notes, document decisions in real-time, and own all follow-up actions</li>
<li>Manage sprint cycles and work with Creative, Development, and QA teams to identify and resolve blockers before they impact timelines</li>
<li>Communicate progress clearly and efficiently through concise written updates and verbal check-ins with stakeholders</li>
<li>Review deliverables to ensure project goals have been met before delivery</li>
<li>Keep projects on track by staying ahead of timelines, budgets, and shifting priorities</li>
<li>Develop clear and concise weekly project reports</li>
<li>Stay ahead of multiple projects simultaneously, prioritizing effectively without needing direction</li>
</ul>
 
What You Bring
<ul>
<li>A proactive, self-directed approach. You see what needs to happen next and make it happen rather than waiting for assignments</li>
<li>The ability to clarify the unclear. You ask the right questions to turn vague ideas into specific, executable requirements</li>
<li>Strong communication skills. You convey complex information quickly, clearly, and in a way that drives action</li>
<li>Comfort running meetings. You can facilitate discussions, keep conversations productive, and ensure outcomes are documented</li>
<li>At least 2+ years of experience managing software development using Agile methodologies (sprint planning, backlog management, ticket creation)</li>
<li>Ability to understand application architecture enough to troubleshoot when needed</li>
<li>Experience writing detailed and clear project documentation</li>
<li>Familiarity with project management tools like Redmine or Jira</li>
<li>Strong organizational skills with an astute attention to detail</li>
<li>Experience creating budgets and tracking costs</li>
<li>A track record of delivering projects on time, to spec, and within budget</li>
</ul>
 
Nice to Have
<ul>
<li>Experience working with e-commerce platforms (Shopify, Magento, etc.)</li>
<li>Familiarity with design tools like Figma or Adobe Creative Suite</li>
<li>Background working with small- and medium-sized cross-functional teams in an agency environment</li>
</ul>
 
Why You'll Love Working Here
<ul>
<li>A culture of creativity, collaboration, and zero ego</li>
<li>Projects that push boundaries across brands, platforms, and industries</li>
<li>Work that blends design, development, and strategy</li>
<li>Smart, supportive teammates who have your back</li>
<li>Real opportunities for growth—we want to see you level up</li>
</ul>
 
Salary: $65,000 – $70,000, commensurate with experience and market

Jr Product Manager / Technical Producer – E-commerce

Product Manager

2+ years in software development or product management; Agile experience; strong communication; ability to translate ideas into actionable plans; experience with project documentation and budgets.

CX Strategy Director
Seniority: Director Level
-----
 
thelab is looking for a strategic leader who can complement creative vision with logic, rigor, and data-driven thinking. As Director of CX Strategy, you'll own the foundation of how we approach customer experience: translating business goals and customer insights into clear direction, managing our product roadmap from a design perspective, and confidently representing our design thinking to clients and stakeholders.
 
You'll build the foundation for how we make design decisions—ensuring they're grounded in research, validated by data, and aligned with business outcomes. You'll be the bridge between our creative vision and the rigor required to execute at scale across ecommerce, B2B platforms, and along customer journey touchpoints.
 
-----
 
Core Responsibilities
 
Your role is to be the strategic operations partner—the person who ensures design is grounded in reality (customer needs, business metrics), strategically aligned, and outcomes-focused.
 
<ul>
<li>Strategy & Roadmap — Build design-informed roadmap; ensure design has early input</li>
<li>Research Integration — Synthesize customer insights into design briefs</li>
<li>Client Communication — Run discovery session, lead design strategy, present roadmaps with research-backed rationale</li>
<li>Cross-Functional Leadership — Bridge alignment with design, product, engineering around outcomes</li>
<li>Domain Expertise — Deep ecommerce knowledge; B2B fluency</li>
</ul>
 
-----
 
Key Areas of Expertise
Strategy & Roadmap
<ul>
<li>Partner with the ECD, product leadership, analytics leadership, and design team to build a design-informed product roadmap that balances creative vision with business goals</li>
<li>Engage design as an input to early-stage planning</li>
<li>Document design strategy, rationale, and key decisions for transparency and team alignment</li>
</ul>
Research Integration & Insights Translation
<ul>
<li>Lead research synthesis workshops to turn raw customer data into actionable design directions</li>
<li>Translate quantitative data (analytics, conversion metrics) and qualitative insights (user interviews, testing) into CX journey maps and use cases</li>
<li>Support clients and designers in understanding the connection between research findings and design decisions</li>
</ul>
Client Communication & Presentations
<ul>
<li>Lead and collaborate with design presentations to clients—articulating why we made decisions, grounded in research and strategy</li>
<li>Lead discovery calls and strategic workshops to uncover true customer needs</li>
<li>Translate client feedback into design direction without losing creative intent</li>
<li>Build client confidence through clear communication and documented rationale</li>
<li>Establish success metrics with clients upfront; report on design impact post-launch</li>
</ul>
Cross-Functional Leadership & Alignment
<ul>
<li>Help align design, product, and engineering around shared outcomes and design direction</li>
<li>Partner with copy and content to ensure messaging supports design decisions</li>
<li>Facilitate design critique sessions focused on strategy and outcomes (not just aesthetics)</li>
<li>Mentor design team on data-driven thinking, research literacy, and client management</li>
</ul>
Domain Expertise
<ul>
<li>Develop deep ecommerce expertise (conversion optimization, funnel clarity, personalization, product discovery)</li>
<li>Help build secondary B2B experiences (user adoption, workflow clarity, enterprise workflows)</li>
<li>Stay current on industry trends, competitive landscape, and design patterns</li>
<li>Advise on best practices and emerging opportunities</li>
</ul>
---
Required Experience 
<ul>
<li>8+ years in design, product strategy, or UX leadership roles</li>
<li>5+ years of hands-on executional experience with ecommerce and/or B2B digital products</li>
<li>Proven track record managing stakeholder relationships and presenting to senior leadership</li>
<li>Strong research literacy — can read analytics, synthesize user research, and translate findings into strategy</li>
<li>Portfolio or case studies demonstrating strategic thinking (not just beautiful design)</li>
<li>Excellent communication skills: explain design rationale clearly to non-designers and clients</li>
<li>Comfortable with ambiguity — can shape direction without requiring perfect specs upfront</li>
<li>Understanding of design principles and craft — you respect design and understand what excellence looks like, even if you don't execute it</li>
</ul>
---
Nice-to-Have 
<ul>
<li>Experience with design systems and how to maintain consistency at scale</li>
<li>AI/automation fluency — curious about design-to-code tools and research synthesis with AI</li>
<li>Conversion optimization background</li>
<li>Data analysis skills — can interpret metrics and identify patterns</li>
<li>Workshop facilitation experience</li>
</ul>
---
Team Structure
You'll be joining a design department with:
<ul>
<li>Executive Creative Director focused on vision, culture, and strategic positioning</li>
<li>UX/UI Design Director focused on design systems and visual consistency</li>
<li>CX Design Director focused on customer journeys and experience execution</li>
<li>Copy + Content Director</li>
<li>Team of multi-disciplinary designers</li>
<li>Data + Analytics Lead</li>
</ul>
---
What We Offer
 
Culture
<ul>
<li>Creative excellence with space to do your best work</li>
<li>True work-life balance</li>
<li>Collaborative team of UX designers, strategists, and developers</li>
</ul>
 
Benefits
<ul>
<li>Salary: $155,000/year </li>
<li>Comprehensive health, dental, vision insurance</li>
<li>401(k) with company match</li>
<li>Unlimited PTO </li>
<li>Hybrid work Tues-Thurs in Madison Square Office</li>
<li>Latest UX tools and technology</li>
</ul>

CX Strategy Director

8+ years in design, product strategy, or UX leadership; 5+ years in ecommerce/B2B; strong research and stakeholder management; portfolio demonstrating strategic thinking.

TheLab

thelab is looking for a Senior Creative Strategist - Performance Marketing to join our team working on paid social ad creative. 
 
The ideal applicant has 5-7 years of paid creative strategy experience across a variety of digital channels, including Meta, Pinterest, Youtube, and TikTok, with a primary focus on Meta. This role is key to driving aggressive growth for our clients by delivering the right creative at the right time, on the right channels. This is a hybrid role–both creative and analytical–that bridges media, creative, and client teams. We’re looking for a unicorn candidate who brings not only a sophisticated understanding of performance data, but also the creative expertise to translate that data into actionable creative strategies and tactics that push our clients forward. 
 
About thelab:
We are an agency of makers with deep expertise in solving creative, production, and technology challenges. Our focus is on making better work, to help brands work better. We partner directly with clients to think big, build from scratch, and design for reality. From social media, digital marketing, branding, copy & design, and strategy, to full e-commerce builds, thelab mixes inspiration and hard work to produce results.
 
About the Role:
The Senior Creative Strategist role will encompass:
<ul>
<li>Creative reporting, involving in-depth performance analysis. You’ll explain the state of our paid ad accounts, designate top/bottom performers across channels, and thoughtfully analyze creative trends based on performance. Because you’ve got both data and creative expertise, you’re able to translate performance into actionable go-forward creative strategies & tactics.</li>
<li>Owning strategic components of client relationships… which involves a lot of public speaking! You’ll pitch strategic & tactical ideas, share creative live, present detailed creative reporting to large groups of clients, and field client questions about strategy and platform data on the fly.  </li>
<li>Developing sophisticated quarterly testing strategies for your clients. For us, this involves analyzing inputs like competitor & market research, historical performance, and upcoming brand priorities to craft compelling net-new messaging and audience hypotheses. </li>
<li>Translating high-level strategy into tactical testing plans & concept roadmaps. You’ll write tactical briefs for the creative team, scale top performers via smart iteration flights, and provide strategic feedback on edits. </li>
<li>Acting as a strategic touchpoint and source of truth for our internal creative team. You’ll translate reporting for creative teams, maintain logs of test results for team reference, and build tactical “playbooks” to help streamline our production processes and educate the creative team on top-performing ad formats for each client. </li>
</ul>
 
About You (Mandatories):
<ul>
<li>5-7 years in-house or top-tier agency experience with a proven track record of leading performance creative strategy across paid social channels. (Please note: we are looking for paid social experience, not organic social.)</li>
<li>A trusted partner for our clients who can guide them with paid social strategies that help them achieve their marketing and business goals</li>
<li>Deep expertise of the digital landscape and knowledge of platform-specific best practices on Meta, YouTube, TikTok and additional/emerging platforms. </li>
<li>Proven analytical ability - you can digest data and turn insights into actionable creative strategy that drives growth. You are comfortable operating across spreadsheets and storyboards and enjoy using data to tell a story</li>
<li>Understanding of media buying best practices across social channels</li>
<li>Demonstrated history of achieving and exceeding paid social media campaign goals</li>
<li>Expertise across capabilities (creative, media, analytics), engaging with the larger team</li>
<li>Exceptional written and verbal communication skills, and can summarize insights to create easy-to-understand client-facing reports</li>
<li>Experience creating and implementing long-term testing and optimization practices</li>
</ul>
<ul>
<li>The ability to thrive in a fast-paced environment with a consistent “can-do” attitude, seeing ambiguity as a challenge and not a deterrent</li>
<li>Strong attention to detail and a proven ability to manage multiple work streams at once</li>
<li>Very experienced and comfortable with presenting to clients</li>
</ul>
Job Details:
<ul>
<li>Hybrid work environment - Tues-Thurs in the Madison Square Park office</li>
<li>Salary range $100k-$120k will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role</li>
<li>Benefits include unlimited PTO, Healthcare/Dental/Vision, 401k company match, and the best snacks in town</li>
</ul>

Senior Creative Strategist - Performance Marketing

Senior Creative Strategist

5-7 years in paid creative strategy across Meta, Pinterest, YouTube, and TikTok; hybrid role; strong analytics and client leadership.

Job Title: Senior Product Manager - Web
 
Location: NYC (Hybrid) Reports To: Director of Product Management
 
About thelab
We’re thelab: part creative studio, part production powerhouse, and all about solving real problems with smart, scalable solutions. From concept to commerce, we work with top-tier brands to create bold ideas and make them real across every touchpoint. We build things that move fast and scale smarter, and we have a lot of fun doing it.
We’re a team of strategists, creatives, devs, and doers who believe collaboration isn’t a buzzword; it’s our baseline. No egos. Just smart people making great work together.
 
The Role
We’re looking for a Senior Product Manager/Project Manager with web project experience to join our growing team. You’ll help lead the charge for some of our key client accounts. This will include fast-moving, multi-channel digital projects, especially focused on websites including ecommerce. If you’re someone who thrives in a creative and tech-driven environment, loves getting into the details, and knows how to keep everyone and everything on track, this could be the role for you.
 
What You’ll Do
<ul>
<li>Lead and manage web and e-commerce projects from kickoff to launch and strategic growth over time </li>
<li>Own project plans, timelines, resourcing, budgets, and day-to-day communications </li>
<li>Serve as the main point of contact between clients, developers, creatives, and strategists </li>
<li>Translate business goals and client feedback into actionable tasks and timelines </li>
<li>Collaborate with designers on creative executions that meet requirements and developers to scope technical features and functionality </li>
<li>Help review and test work before it goes out the door—no pixel or product tile out of place </li>
<li>Communicate clearly, proactively, and with a sense of calm urgency, even when things change (because they will) </li>
</ul>
What You Bring
<ul>
<li>5-7 years of experience in project management, preferably at a digital or creative agency </li>
<li>Hands-on experience managing web projects </li>
<li>Familiarity with e-commerce flows, UX best practices, and web development processes </li>
<li>Strong communication and collaboration skills—you know when to escalate and when to dig in </li>
<li>Comfort working in various project management tools </li>
<li>A proactive, solution-oriented mindset—you anticipate blockers and solve them before they become problems </li>
<li>A healthy respect for creative, strategic, and technical thinking—you know how to speak everyone's language </li>
</ul>
Nice to Have
 
<ul>
<li>Familiarity with platforms like Figma, Klaviyo, Gsuite </li>
<li>Agency experience with multiple stakeholders or multi-brand portfolios </li>
</ul>
Why You’ll Love Working Here
<ul>
<li>A culture of creativity, collaboration, and zero ego </li>
<li>Projects that push boundaries, not just pixels </li>
<li>Work that blends brand, content, and commerce </li>
<li>Smart, supportive teammates who have your back </li>
<li>Real opportunities for growth</li>
</ul>
 
The role is hybird - in our Madison Square Park office Tues-Thurs.  Benefits include a competitive salary of 100-120k, medical (Anthem BCBS), 401k match, unlimited PTO and the best snacks in town.

Senior Product Manager - Web

Senior Product Manager

5-7 years in project management, digital/creative agency, hands-on web projects, ecommerce familiarity, strong communication and collaboration.

Junior Account Executive  Overview
Wellcom Worldwide are looking to recruit an enthusiastic Junior Account Executive to join one of our fast-paced onsite clients. This full-time role will be based at the client’s central New York offices, working directly with the publishing and marketing teams to execute briefs for a variety of print and digital deliverables. marketing content.
 
The Junior Account Executive will report to the New York Account Director and be responsible for the production requirements across multiple departments for our client.
 
The Junior Account Executive will be supported by an experienced team of Account Managers, content creators and subject-matter experts who will execute the appropriate marketing briefs and projects across the client's print and digital channels (including printed catalogues, e-catalogues, website content, exhibition displays, and marketing deliverables and more etc.) namely:
<ul>
<li>Audio/Video Post Production</li>
<li>Creative Retouching</li>
<li>Catalogue Artwork </li>
<li>Digital Publishing</li>
</ul>
The ideal candidate will have a keen interest and some prior experience in the creative production world. 
 
Key tasks:
<ul>
<li>Build and maintain an excellent client relationships throughout project delivery, ensuring clear communication and effective expectation management throughout the lifecycle of an assigned project.</li>
<li>Build direct relationships and trust with client marketing teams, offering expert guidance and support on creative content production</li>
<li>Proactively consider how decisions and actions may impact clients, responding quickly to their needs, resolving issues efficiently, and avoiding over commitment</li>
<li>Identify potential project risks, create contingency plans, and escalate issues with commercial impact when appropriate</li>
<li>Identify areas of inefficiency or duplication, and proactively report and resolve with wider Account Management and studio teams</li>
<li>Identify opportunities to advance existing client relationship, with support from Account Director.Senior Account Manager</li>
<li>Take overall responsibility for delivering assigned projects, with support from wider Account Management team where required</li>
<li>Support senior team members on larger, more complex projects</li>
<li>Ensure effective adherence to agreed SLAs, KPIs, processes, project planning, WIP reporting, QC processes</li>
<li>Provide administrative support, including preparing internal and client reports, scheduling meetings, developing timelines and deadlines, and tracking KPIs</li>
<li>Collaborate with the other regional Account Management teams to share knowledge, resources and best practices</li>
<li>Recognize the importance of account administration, including issuing contact reports and weekly status updates</li>
</ul>
 
What are we looking for?
<ul>
<li>At least 2 year’s production or creative agency experience </li>
<li>Excellent communication skills both verbal and written</li>
<li>Organized and efficient, with an entrepreneurial attitude</li>
<li>Impeccable attention to detail in your work, processes, presentations and written communication</li>
<li>Sociable, likeable and willing to be part of a great team</li>
<li>Comfortable and enjoys working in a fast paced environment </li>
<li>Ability to manage multiple clients, projects and the subsequent communications </li>
<li>Keen to learn and get stuck into new opportunities or workstreams</li>
<li>A natural problem solver and innovator that can find a solution or educated response to any client requirement or request</li>
<li>A serious passion for production including emerging technologies</li>
<li>Experience using Project Management and Asset Management systems, specifically <a href="http://monday.com" target="_blank" rel="noopener noreferrer">Monday.com</a>,  is a plus</li>
<li>An interest in art is a bonus </li>
<li>Ability to work out of the client’s offices in Midtown Manhattan at least 3-4 days per week</li>
</ul>

Junior Account Executive

Account Executive

2+ years production or creative agency experience; strong communication; organized; detail-oriented; team player; able to work in fast-paced environment; ability to manage multiple clients.

thelab is looking for a Senior Designer - Social Media/Performance Marketing who can join our fast moving team.
 
About thelab
We are an agency of makers with deep expertise in solving creative, production, and technology challenges. Our focus is on making better work, to help brands work better. We partner directly with clients to think big, build from scratch, and design for reality. From branding & design to e-commerce builds or anything in between, thelab mixes inspiration and hard work to produce results that mean
 
You are: 
Excited about design and art direction and all things visual, naturally! You have experience with social media, and cross channel advertising, you follow the latest and greatest in motion graphics, and delight in dynamic typography and color palettes. 
 
A well-designed ad makes your heart flutter, and your Instagram saved folder is full of great social executions. You’re a self-starter and team player who understands how to manage up. You are a wizard at Photoshop and you keep your files well organized, because it’s The Right Thing To Do. You might even be able to convince your Creative Director that product miniatures are the future of advertising. Or not. We’re looking for people with opinions here. 
 
We’ll be: 
Thrilled to have you on the team, and excited to nurture and grow your skills. We all love what we do at thelab—we pride ourselves on craftsmanship, thoughtfulness, and flexibility. We’re inherently curious. We’re scrappy problem solvers. We revel in unexpected solutions. Most of all, we’ll care about you, the work you do here, and the career we’ll help you grow.
 
Qualifications: 
We’re looking for a Senior Designer (5+ years relevant experience) to join our Madison Square Park office.  The Sr. Designer will report to the Creative Director and work with a team of designers, copywriters, and producers on new and current projects. We’re looking for a range of creative and design capabilities.
 
Job Requirements: 
 
<ul>
<li>Having Paid Social Media experience is mandatory, creative testing/performance marketing experience is a big plus.</li>
<li>Partnering with copywriters, artists, designers, editors, etc to routinely create innovative and highly polished concepts and visual executions that fit within a brand look, tone, and feel.</li>
<li>Communicating concepts, visual designs, motion designs, and storyboards to our clients through detailed visual and verbal presentations.</li>
<li>Inspiring a team of creatives, juggling multiple projects simultaneously, and working closely with clients.</li>
</ul>
<ul>
<li>A love affair with design: We’re looking for someone who is just as obsessed as we are about beautiful typography, photography, and layout.</li>
<li>An understanding of motion design and narrative. We don’t necessarily need you to animate but we would like someone who can think through animation that enhances (almost) every piece of creative we produce.</li>
<li>Conceptual thinking: All ideas welcome. We want you to dream it up and get it made. We’re talking about everything from social-focused campaigns to TV spots.</li>
<li>Grace after the 10th round: Some clients are easier than others. A big part of this job is being okay with client feedback and revisions.</li>
</ul>
 
Role: 
Location: Hybrid - Tues-Thurs in our Madison Square Park office
Salary: $100,000-$115,000 commensurate with experience
Benefits: Medical (United Healthcare), Dental, 401k match, and the best snacks around

Senior Designer - Social Media/Performance Marketing

Senior Designer

Senior Designer with 5+ years of relevant experience; must have paid social media experience; strong design/typography skills; proficient in Photoshop; hybrid role in New York.