Jobs at Waterworks | HiringCafe

Waterworks

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><p><strong>The Role</strong></p>
<p>The <strong>Supervisor, Client Support</strong> leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues.</p>
<p>With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment.</p>
<p>The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Supervisors supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate.</p>
<p>For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.</p>
<p>Work schedules may include weekend hours based on operational demands and showroom needs.</p>
<p>&nbsp;</p>
<p>*Currently accepting internal applications through May 11th</p><br/><br/><b>Responsibilities:</b><br/><div>
<div>

<li>Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region</li>
<li>Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage</li>
<li>Ensure adherence to company guidelines, values, service standards, and email response-time requirements</li>
<li>Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations</li>
<li>Serve as the primary escalation point for regional client support issues</li>
<li>Ensure consistent execution of team workflows, productivity standards, and performance expectations</li>
<li>Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support</li>
<li>Provide dedicated oversight and support for CSS order management activities within the region</li>
<li>Act as first-level escalation for complex service issues, freight challenges, and product damages</li>
<li>Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts</li>
<li>Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments</li>
<li>Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy</li>
<li>Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues</li>
<li>Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes</li>
<li>Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines</li>
<li>Ensure all client and internal emails are responded to within 24 hours</li>
<li>Enforce professional email etiquette as outlined in the Associate Handbook</li>

<p>The Supervisor retains accountability for order management on assigned showroom open orders and ensures CSS execution of the following:</p>

<li>Proactive management of all new and open orders to ensure delivery within established lead times</li>
<li>Clear, consistent communication of order status to meet or exceed client expectations</li>
<li>Completion and review of the Daily Action Report (DAR) and required follow-up activities</li>
<li>Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily</li>
<li>Other duties and responsibilities are assigned</li>

</div>
</div><br/><br/><b>Requirements:</b><br/><div>
<div>

<li>2-4 years of administrative or project management experience, including 1–2 years in a Team Lead or Supervisor capacity preferred</li>
<li>Strong leadership and coaching skills with a hands-on, working supervisor approach</li>
<li>Proven ability to manage competing priorities, team workload, and personal productivity</li>
<li>Excellent written and verbal communication skills with strong professional judgment</li>
<li>High attention to detail and consistent follow-through</li>
<li>Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems</li>
<li>Passion for design and interiors preferred</li>
<li>Travel required up to 30% to support showrooms and teams in assigned region and corporate for periodic training</li>

</div>
</div><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

Supervisor, Client Support

2-4 years admin or project management experience; 1–2 years in a team lead or supervisor role; strong leadership; able to manage competing priorities; travel up to 30%; proficient in MS Office and ERP systems; interest in design.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div>
<div>
<p><strong>The Role</strong></p>
<p>The <strong>Supervisor, Client Support</strong> leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues.</p>
<p>With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment.</p>
<p>The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Supervisors supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate.</p>
<p>For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.</p>
<p>Work schedules may include weekend hours based on operational demands and showroom needs.</p>
<p>&nbsp;</p>
<p>*Currently accepting internal applications through May 11th</p>
</div>
</div><br/><br/><b>Responsibilities:</b><br/><div>
<div>

<li>Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region</li>
<li>Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage</li>
<li>Ensure adherence to company guidelines, values, service standards, and email response-time requirements</li>
<li>Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations</li>
<li>Serve as the primary escalation point for regional client support issues</li>
<li>Ensure consistent execution of team workflows, productivity standards, and performance expectations</li>
<li>Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support</li>
<li>Provide dedicated oversight and support for CSS order management activities within the region</li>
<li>Act as first-level escalation for complex service issues, freight challenges, and product damages</li>
<li>Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts</li>
<li>Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments</li>
<li>Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy</li>
<li>Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues</li>
<li>Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes</li>
<li>Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines</li>
<li>Ensure all client and internal emails are responded to within 24 hours</li>
<li>Enforce professional email etiquette as outlined in the Associate Handbook</li>

<p>The Supervisor retains accountability for order management on assigned showroom open orders and ensures CSS execution of the following:</p>

<li>Proactive management of all new and open orders to ensure delivery within established lead times</li>
<li>Clear, consistent communication of order status to meet or exceed client expectations</li>
<li>Completion and review of the Daily Action Report (DAR) and required follow-up activities</li>
<li>Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily</li>
<li>Other duties and responsibilities are assigned</li>

</div>
</div><br/><br/><b>Requirements:</b><br/><div>
<div>

<li>2-4 years of administrative or project management experience, including 1–2 years in a Team Lead or Supervisor capacity preferred</li>
<li>Strong leadership and coaching skills with a hands-on, working supervisor approach</li>
<li>Proven ability to manage competing priorities, team workload, and personal productivity</li>
<li>Excellent written and verbal communication skills with strong professional judgment</li>
<li>High attention to detail and consistent follow-through</li>
<li>Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems</li>
<li>Passion for design and interiors preferred</li>
<li>Travel required up to 30% to support showrooms and teams in assigned region and corporate for periodic training</li>

</div>
</div><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

5+ years in client support leadership; strong communication; ERP experience; travel up to 30%; design affinity.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div>
<div>
<p><strong>The Role</strong></p>
<p>The <strong>Supervisor, Client Support</strong> leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues.</p>
<p>With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment.</p>
<p>The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Supervisors supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate.</p>
<p>For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.</p>
<p>Work schedules may include weekend hours based on operational demands and showroom needs.</p>
<div>&nbsp;</div>
<div>*Currently accepting internal applications through May 11th</div>
</div>
</div><br/><br/><b>Responsibilities:</b><br/><div>
<div>

<li>Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region</li>
<li>Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage</li>
<li>Ensure adherence to company guidelines, values, service standards, and email response-time requirements</li>
<li>Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations</li>
<li>Serve as the primary escalation point for regional client support issues</li>
<li>Ensure consistent execution of team workflows, productivity standards, and performance expectations</li>
<li>Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support</li>
<li>Provide dedicated oversight and support for CSS order management activities within the region</li>
<li>Act as first-level escalation for complex service issues, freight challenges, and product damages</li>
<li>Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts</li>
<li>Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments</li>
<li>Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy</li>
<li>Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues</li>
<li>Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes</li>
<li>Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines</li>
<li>Ensure all client and internal emails are responded to within 24 hours</li>
<li>Enforce professional email etiquette as outlined in the Associate Handbook</li>

<p>The Supervisor retains accountability for order management on assigned showroom open orders and ensures CSS execution of the following:</p>

<li>Proactive management of all new and open orders to ensure delivery within established lead times</li>
<li>Clear, consistent communication of order status to meet or exceed client expectations</li>
<li>Completion and review of the Daily Action Report (DAR) and required follow-up activities</li>
<li>Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily</li>
<li>Other duties and responsibilities are assigned</li>

</div>
</div><br/><br/><b>Requirements:</b><br/><div>
<div>

<li>2-4 years of administrative or project management experience, including 1–2 years in a Team Lead or Supervisor capacity preferred</li>
<li>Strong leadership and coaching skills with a hands-on, working supervisor approach</li>
<li>Proven ability to manage competing priorities, team workload, and personal productivity</li>
<li>Excellent written and verbal communication skills with strong professional judgment</li>
<li>High attention to detail and consistent follow-through</li>
<li>Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems</li>
<li>Passion for design and interiors preferred</li>
<li>Travel required up to 30% to support showrooms and teams in assigned region and corporate for periodic training</li>

</div>
</div><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

Lead a team of Client Support Specialists, manage showroom coverage, and oversee order management with focus on luxury service. 2-4 years admin/PM, 1-2 years team lead, travel up to 30%, strong leadership and Excel/ERP skills.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><p><strong>The Role</strong></p>
<p>The <strong>Supervisor, Client Support</strong> leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues.</p>
<p>With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment.</p>
<p>The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Supervisors supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate.</p>
<p>For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.</p>
<p>Work schedules may include weekend hours based on operational demands and showroom needs.</p>
<p>&nbsp;</p>
<div>*Currently accepting internal applications through May 11th</div><br/><br/><b>Responsibilities:</b><br/><div>
<div>

<li>Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region</li>
<li>Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage</li>
<li>Ensure adherence to company guidelines, values, service standards, and email response-time requirements</li>
<li>Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations</li>
<li>Serve as the primary escalation point for regional client support issues</li>
<li>Ensure consistent execution of team workflows, productivity standards, and performance expectations</li>
<li>Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support</li>
<li>Provide dedicated oversight and support for CSS order management activities within the region</li>
<li>Act as first-level escalation for complex service issues, freight challenges, and product damages</li>
<li>Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts</li>
<li>Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments</li>
<li>Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy</li>
<li>Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues</li>
<li>Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes</li>
<li>Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines</li>
<li>Ensure all client and internal emails are responded to within 24 hours</li>
<li>Enforce professional email etiquette as outlined in the Associate Handbook</li>

<p>The Supervisor retains accountability for order management on assigned showroom open orders and ensures CSS execution of the following:</p>

<li>Proactive management of all new and open orders to ensure delivery within established lead times</li>
<li>Clear, consistent communication of order status to meet or exceed client expectations</li>
<li>Completion and review of the Daily Action Report (DAR) and required follow-up activities</li>
<li>Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily</li>
<li>Other duties and responsibilities are assigned</li>

</div>
</div><br/><br/><b>Requirements:</b><br/><div>
<div>

<li>2-4 years of administrative or project management experience, including 1–2 years in a Team Lead or Supervisor capacity preferred</li>
<li>Strong leadership and coaching skills with a hands-on, working supervisor approach</li>
<li>Proven ability to manage competing priorities, team workload, and personal productivity</li>
<li>Excellent written and verbal communication skills with strong professional judgment</li>
<li>High attention to detail and consistent follow-through</li>
<li>Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems</li>
<li>Passion for design and interiors preferred</li>
<li>Travel required up to 30% to support showrooms and teams in assigned region and corporate for periodic training</li>

</div>
</div><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

Lead a team of Client Support Specialists, oversee regional client support, sales and order management, and ensure performance targets.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div>
<div>
<p><strong>The Role</strong></p>
<p>The <strong>Supervisor, Client Support</strong> leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues.</p>
<p>With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment.</p>
<p>The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Supervisors supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate.</p>
<p>For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.</p>
<p>Work schedules may include weekend hours based on operational demands and showroom needs.</p>
<p>&nbsp;</p>
<p>*Currently accepting internal applications through May 11th</p>
<div>&nbsp;</div>
</div>
</div><br/><br/><b>Responsibilities:</b><br/><div>
<div>

<li>Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region</li>
<li>Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage</li>
<li>Ensure adherence to company guidelines, values, service standards, and email response-time requirements</li>
<li>Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations</li>
<li>Serve as the primary escalation point for regional client support issues</li>
<li>Ensure consistent execution of team workflows, productivity standards, and performance expectations</li>
<li>Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support</li>
<li>Provide dedicated oversight and support for CSS order management activities within the region</li>
<li>Act as first-level escalation for complex service issues, freight challenges, and product damages</li>
<li>Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts</li>
<li>Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments</li>
<li>Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy</li>
<li>Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues</li>
<li>Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes</li>
<li>Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines</li>
<li>Ensure all client and internal emails are responded to within 24 hours</li>
<li>Enforce professional email etiquette as outlined in the Associate Handbook</li>

<p>The Supervisor retains accountability for order management on assigned showroom open orders and ensures CSS execution of the following:</p>

<li>Proactive management of all new and open orders to ensure delivery within established lead times</li>
<li>Clear, consistent communication of order status to meet or exceed client expectations</li>
<li>Completion and review of the Daily Action Report (DAR) and required follow-up activities</li>
<li>Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily</li>
<li>Other duties and responsibilities are assigned</li>

</div>
</div><br/><br/><b>Requirements:</b><br/><div>
<div>

<li>2-4 years of administrative or project management experience, including 1–2 years in a Team Lead or Supervisor capacity preferred</li>
<li>Strong leadership and coaching skills with a hands-on, working supervisor approach</li>
<li>Proven ability to manage competing priorities, team workload, and personal productivity</li>
<li>Excellent written and verbal communication skills with strong professional judgment</li>
<li>High attention to detail and consistent follow-through</li>
<li>Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems</li>
<li>Passion for design and interiors preferred</li>
<li>Travel required up to 30% to support showrooms and teams in assigned region and corporate for periodic training</li>

</div>
</div><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

Lead a Client Support team; manage showroom coverage, orders and escalations; ensure service standards and timely communication.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><p><strong>The Role</strong></p>
<p>The <strong>Supervisor, Client Support</strong> leads a team of Client Support Specialists within an assigned region. This is a hands-on role that combines people management with direct client support responsibilities, including sales support and order management. The Supervisor is accountable for meeting daily productivity metrics, balancing regional workload, and serving as an escalation point to resolve complex issues.</p>
<p>With direct oversight of the Client Support team, this role ensures operational excellence and delivers a consistently high-end, luxury service experience for clients. The Supervisor partners closely with internal teams to support showroom operations and client needs in a fast-paced environment.</p>
<p>The ideal candidate is highly organized, customer-focused, and passionate about design, with the ability to lead effectively while remaining engaged in day-to-day operations.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Supervisors supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 3 days per week, or more frequently as business needs dictate.</p>
<p>For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.</p>
<p>Work schedules may include weekend hours based on operational demands and showroom needs.</p>
<p>&nbsp;</p>
<p>*Currently accepting internal applications through May 11th</p><br/><br/><b>Responsibilities:</b><br/><div>

<li>Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region</li>
<li>Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage</li>
<li>Ensure adherence to company guidelines, values, service standards, and email response-time requirements</li>
<li>Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations</li>
<li>Serve as the primary escalation point for regional client support issues</li>
<li>Ensure consistent execution of team workflows, productivity standards, and performance expectations</li>
<li>Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support</li>
<li>Provide dedicated oversight and support for CSS order management activities within the region</li>
<li>Act as first-level escalation for complex service issues, freight challenges, and product damages</li>
<li>Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts</li>
<li>Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments</li>
<li>Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy</li>
<li>Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues</li>
<li>Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes</li>
<li>Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines</li>
<li>Ensure all client and internal emails are responded to within 24 hours</li>
<li>Enforce professional email etiquette as outlined in the Associate Handbook</li>

<p>The Supervisor retains accountability for order management on assigned showroom open orders and ensures CSS execution of the following:</p>

<li>Proactive management of all new and open orders to ensure delivery within established lead times</li>
<li>Clear, consistent communication of order status to meet or exceed client expectations</li>
<li>Completion and review of the Daily Action Report (DAR) and required follow-up activities</li>
<li>Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily</li>
<li>Other duties and responsibilities are assigned</li>

</div><br/><br/><b>Requirements:</b><br/><div>

<li>2-4 years of administrative or project management experience, including 1–2 years in a Team Lead or Supervisor capacity preferred</li>
<li>Strong leadership and coaching skills with a hands-on, working supervisor approach</li>
<li>Proven ability to manage competing priorities, team workload, and personal productivity</li>
<li>Excellent written and verbal communication skills with strong professional judgment</li>
<li>High attention to detail and consistent follow-through</li>
<li>Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems</li>
<li>Passion for design and interiors preferred</li>
<li>Travel required up to 30% to support showrooms and teams in assigned region and corporate for periodic training</li>

</div><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

2-4 years admin/project management; 1-2 years in a supervisory role; strong leadership; MS Office and ERP experience; travel up to 30%; interest in design.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><p><strong>The Role</strong></p>
<p>The&nbsp;<strong>Client Support Manager</strong> is responsible for managing a team and overseeing operational processes and procedures across assigned channel of business. This role manages a team of Client Support Specialists and a team lead to ensure efficient order and project management, operational consistency, and exceptional customer service in alignment with company guidelines and standards.</p>
<p>The ideal candidate brings a strong people management acumen, commitment to service excellence and continuous process improvement to drive a streamlined, elevated service experience for both clients and supported showroom teams.</p>
<p>Managers supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 2–3 days per week, or more frequently as business needs dictate.</p>
<p>For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.</p>
<p>Work schedules may include occasional weekend hours based on operational demands and showroom needs.</p>
<p>&nbsp;</p>
<p>*Currently accepting internal applications through May 11th</p><br/><br/><b>Responsibilities:</b><br/>
<li>Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to consistently deliver a premium, luxury-caliber service experience to internal and external clients</li>
<li>Build and maintain strong partnerships with showroom leadership and sales teams to support an exceptional client experience and seamless order management</li>
<li>Partner with the Director to develop, refine, and implement standardized operating procedures across the division</li>
<li>Oversee service execution for large-scale, high-profile, and special projects within the region, ensuring all service-level expectations and timelines are met</li>
<li>Communicate critical business, operational, and performance updates through regular team meetings and ongoing leadership engagement</li>
<li>Ensure timely completion of daily workflows, documentation, and service activities; proactively assess workloads and rebalance resources as needed</li>
<li>Collaborate closely with Service and Technical Support teams to manage support ticket volume and backlog, ensuring service-level agreements are consistently achieved</li>
<li>Design, deliver, and continuously improve onboarding and ongoing training programs to develop team capability and performance</li>
<li>Partner cross-functionally to identify process gaps, implement best practices, and drive operational efficiency and scalability</li>
<li>Manage and enforce the order-to-cash process, ensuring compliance with internal controls, audit requirements, and company policies</li>
<li>Coach and support Client Support Supervisors and teams in resolving client, showroom, and operational escalations effectively and professionally</li>
<li>Equip teams with the tools, resources, and guidance necessary to achieve quarterly shipping targets and performance goals</li>
<li>Serve as the final escalation point for unresolved or high-impact client, operational, or service issues within the region</li>
<li>Enforce consistent adherence to service standards, policies, procedures, and company values</li>
<li>Prepare and deliver weekly and monthly performance reporting, including service metrics, compliance measures, and operational insights</li>
<li>Lead or support additional strategic initiatives and projects as assigned</li>
<br/><br/><b>Requirements:</b><br/>
<li>Bachelor’s degree or equivalent combination of education and experience</li>
<li>5 years of management experience in a customer service–driven environment</li>
<li>Understanding of high-end retail sales and luxury service standards</li>
<li>Highly organized with the ability to multitask and adapt quickly to changing priorities</li>
<li>Proven leadership skills to direct, motivate, and empower teams to achieve results</li>
<li>Ability to foster a collaborative team environment that promotes high performance and goal attainment</li>
<li>Demonstrated ability to build strong relationships with internal partners and external clients</li>
<li>Strong problem-solving and solution-oriented mindset</li>
<li>Proficiency with computer systems, including advanced Microsoft Excel skills (pivot tables, exports, and reporting); ERP systems</li>
<li>Knowledge of plumbing, surfaces, or construction preferred</li>
<li>Ability to travel up to 30% to showroom locations and/or the corporate office</li>
<br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

Manager, Client Support RH | Boutique Partners

Client Support Manager

Lead and develop a regional client support team; manage operations, service excellence, and onboarding; travel up to 30%.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><h4><strong>The Role</strong></h4>
<p>Enhance the accounting and finance team through a strong understanding of U.S. GAAP, treasury and cash management processes, and a commitment to continuous process improvement. This role requires strong analytical capabilities to ensure timely and accurate financial information, support company initiatives, and maintain effective internal controls in a fast-paced, team-oriented environment.</p>
<p>The right candidate will be flexible and approach the role with a mindset of process improvements and will create strong cross functional partnerships to effectively meet deadlines and fulfill requirements of the role for a public company.</p>
<p>This is a hybrid role that requires on-site presence 3 days/week at the Danbury Corporate HQ.</p><br/><br/>The Role
Enhance the accounting and finance team through a strong understanding of U.S. GAAP, treasury and cash management processes, and a commitment to continuous process improvement. This role requires strong analytical capabilities to ensure timely and accurate financial information, support company initiatives, and maintain effective internal controls in a fast-paced, team-oriented environment.
The right candidate will be flexible and approach the role with a mindset of process improvements and will create strong cross functional partnerships to effectively meet deadlines and fulfill requirements of the role for a public company.
This is a hybrid role that requires on-site presence 3 days/week at the Danbury Corporate HQ.
<br/><br/><div>Plus eligible for generous bonus plan.</div><br/><br/><b>Responsibilities</b><br/><div>

<li>Significant role in the monthly and annual financial close, specifically related to cash and treasury activities</li>
<li>Reconciliation of high-volume merchant services accounts alongside other cash accounts</li>
<li>Preparation and posting of general ledger entries, maintaining records, supporting schedules, and reconciling accounts</li>
<li>Preparation and distribution of weekly Treasury reports and submission of UK bank data to external partners</li>
<li>Management and approval of Concur expense reports in accordance with company policies</li>
<li>Preparation of month-end Balance Sheet account reconciliations</li>
<li>Reconciliation of cash, bank, and investment accounts across multiple entities</li>
<li>Preparation of month end reporting and analytics</li>
<li>Preparation of Sox controls as required</li>
<li>Provide supporting documentation for internal and external audit requests</li>
<li>Answer accounting and client payment questions by researching and interpreting financial data</li>
<li>Partner with cross-functional teams to resolve discrepancies and improve workflows</li>
<li>Additional duties and projects as assigned</li>

</div><br/><br/><b>Requirements</b><br/>
<li>Minimum 3-5 years of related accounting experience</li>
<li>Bachelor’s degree in Accounting or Finance required</li>
<li>Advanced Microsoft Excel skills (pivot tables, VLOOKUPs, data analysis)</li>
<li>Experience with Concur, BlackLine, and ERP systems (Infor M3 preferred)</li>
<li>Strong analytical abilities, problem-solving skills, and attention to detail</li>
<li>Experience with bank reconciliations, cash accounting, and month-end close processes</li>
<li>Excellent written and verbal communication and organizational skills</li>
<li>Ability to work independently and manage multiple deadlines</li>
<li>Desire and ability to work in a fast-paced environment</li>
<li>Strong understanding of internal controls and audit processes</li>
<li>This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Corporate HQ. Additional onsite presences may be required based on business need</li>
<br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

Staff Accountant

3-5 years accounting experience; BA/BS in Accounting or Finance; strong Excel; experience with Concur, BlackLine, and ERP systems; analytical and detail-oriented.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div>&nbsp;</div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div>
<div><strong style="font-size: 16px;">The Role</strong></div>
<div><span style="font-size: 16px;">Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.</span></div>
<div>&nbsp;</div>
<div><strong style="font-size: 16px;">What You’ll Do</strong></div>
<div><span style="font-size: 16px;">Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Own your book of business with full accountability for growth, profitability, and client satisfaction.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion.</span></div>
<div>&nbsp;</div>
<div><strong style="font-size: 16px;">What You Bring</strong></div>
<div><span style="font-size: 16px;">A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.</span></div>
<div><span style="font-size: 16px;">A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.</span></div>
<div><span style="font-size: 16px;">A strong presence in both showroom and field settings, with excellent communication and follow-up skills.</span></div>
<div><span style="font-size: 16px;">A passion for design, luxury, and creating exceptional client experiences.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.</span></div>
</div><br/><br/><div>
<div><strong style="font-size: 16px;">The Role</strong></div>
<div><span style="font-size: 16px;">Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter&rsquo;s mindset, this role is your perfect fit.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">As a Sales Consultant, you&rsquo;ll work with clients in the showroom and proactively pursuing new business through outside marketing. You&rsquo;ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.</span></div>
<div>&nbsp;</div>
<div><strong style="font-size: 16px;">What You&rsquo;ll Do</strong></div>
<div><span style="font-size: 16px;">Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Pursue outside sales opportunities&mdash;prospect, network, and build relationships with key decision-makers in the design community.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Own your book of business with full accountability for growth, profitability, and client satisfaction.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Deliver tailored solutions that reflect each client&rsquo;s vision, backed by deep product knowledge and design expertise.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion.</span></div>
<div>&nbsp;</div>
<div><strong style="font-size: 16px;">What You Bring</strong></div>
<div><span style="font-size: 16px;">A hunter mentality&mdash;you&rsquo;re energized by goals, driven by results, and fearless in pursuing new business.</span></div>
<div><span style="font-size: 16px;">A consultative sales style&mdash;you listen, understand, and deliver solutions that exceed expectations.</span></div>
<div><span style="font-size: 16px;">A strong presence in both showroom and field settings, with excellent communication and follow-up skills.</span></div>
<div><span style="font-size: 16px;">A passion for design, luxury, and creating exceptional client experiences.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: 16px;">This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results&mdash;this is the role for you.</span></div>
</div><br/><br/>The Role
Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.
 
As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.
 
What You’ll Do
Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.
 
Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.
 
Own your book of business with full accountability for growth, profitability, and client satisfaction.
 
Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.
 
Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion.
 
What You Bring
A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.
A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.
A strong presence in both showroom and field settings, with excellent communication and follow-up skills.
A passion for design, luxury, and creating exceptional client experiences.
 
This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.
<br/><br/><div>In addition to your base salary, you are eligible commission with uncapped earning potential.&nbsp;</div><br/><br/><b>Responsibilities</b><br/><div>

<li>Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade.</li>
<li>Meet or exceed assigned marketing, quote, order and sales goals</li>
<li>Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions.</li>
<li>Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts</li>
<li>Develop and execute a marketing plan that generates leads, project quotes, and sales.</li>
<li>Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders</li>
<li>Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment</li>
<li>Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM</li>
<li>Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share</li>
<li>Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc.</li>
<li>Other projects and activities as needed to drive sales and/or grow market share</li>

</div><br/><br/><b>Requirements</b><br/><div>

<li>3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment</li>
<li>Proven track record of consistently meeting or exceeding sales and marketing quotas and goals</li>
<li>Success with developing new business</li>
<li>Exceptional communications skills, both verbal and written</li>
<li>Digitally savvy</li>
<li>Ability to listen and translate client’s needs into sales</li>
<li>Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals</li>
<li>Self -motivated and possess the ability to manage multiple tasks and projects simultaneously</li>
<li>Proficient in Microsoft Office Suite; CRM and other sales tracking tools</li>
<li>Plumbing and/or tile industry experience preferred</li>
<li>Ability to market outside of the showroom up to 50% of week</li>

</div><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and 	 techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt;">&nbsp;</span>Ability to travel locally or out of state.</div>

Showroom Sales Consultant

Outside/inside sales in high-end retail; strong communication; build relationships with designers/clients; CRM and MS Office proficiency.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div>&nbsp;</div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div><b style="font-size: 16px;">The Role</b></div><div><span style="font-size: 16px;">Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.</span></div><div><br></div><div><span style="font-size: 16px;">As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.</span></div><div><br></div><div><b style="font-size: 16px;">What You’ll Do</b></div><div><span style="font-size: 16px;">Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.</span></div><div><br></div><div><span style="font-size: 16px;">Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.</span></div><div><br></div><div><span style="font-size: 16px;">Own your book of business with full accountability for growth, profitability, and client satisfaction.</span></div><div><br></div><div><span style="font-size: 16px;">Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.</span></div><div><br></div><div><span style="font-size: 16px;">Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion.</span></div><div><br></div><div><b style="font-size: 16px;">What You Bring</b></div><div><span style="font-size: 16px;">A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.</span></div><div><span style="font-size: 16px;">A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.</span></div><div><span style="font-size: 16px;">A strong presence in both showroom and field settings, with excellent communication and follow-up skills.</span></div><div><span style="font-size: 16px;">A passion for design, luxury, and creating exceptional client experiences.</span></div><div><br></div><div><span style="font-size: 16px;">This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.</span></div><br/><br/>The Role
Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.

As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.

What You’ll Do
Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.

Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.

Own your book of business with full accountability for growth, profitability, and client satisfaction.

Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.

Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion.

What You Bring
A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.
A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.
A strong presence in both showroom and field settings, with excellent communication and follow-up skills.
A passion for design, luxury, and creating exceptional client experiences.

This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.
<br/><br/><div><span style="font-size: 16px;">Compensation for this role is base salary plus a generous commission plan. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</span></div><br/><br/><b>Responsibilities</b><br/><li>Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade.</li><li>Meet or exceed assigned marketing, quote, order and sales goals</li><li>Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions.</li><li>Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts</li><li>Develop and execute a marketing plan that generates leads, project quotes, and sales.</li><li>Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders</li><li>Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment </li><li>Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM</li><li>Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share</li><li>Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc.</li><li>Other projects and activities as needed to drive sales and/or grow market share</li><br/><br/><b>Requirements</b><br/><li>3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment</li><li>Proven track record of consistently meeting or exceeding sales and marketing quotas and goals</li><li>Success with developing new business</li><li>Exceptional communications skills, both verbal and written</li><li>Digitally savvy</li><li>Ability to listen and translate client’s needs into sales </li><li>Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals</li><li>Self -motivated and possess the ability to manage multiple tasks and projects simultaneously</li><li>Proficient in Microsoft Office Suite; CRM and other sales tracking tools</li><li>Plumbing and/or tile industry experience preferred</li><li>Ability to market outside of the showroom up to 50% of week</li><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and 	 techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt;">&nbsp;</span>Ability to travel locally or out of state.</div>

Outside/inside sales in luxury brand, 3+ years, proven sales/marketing quotas, strong communication.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div><b>The Role</b></div><div>The Showroom Client Support&nbsp;Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds.&nbsp;Combine your passion for design, luxury products and the sales environment with&nbsp;a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!&nbsp;</div><br/><br/><div>Plus generous incentive bonus.</div><br/><br/><b>Responsibilities</b><br/><li>Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.</li><li>Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.</li><li>Manage and track all order reporting data.</li><li>Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.</li><li>Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.</li><li>Other duties and responsibilities as assigned.</li><br/><br/><b>Requirements</b><br/><li>2+ years administrative or project management experience.</li><li>Art/Interior design or luxury retail/service experience preferred.</li><li>Strong organizational skills.</li><li>Excellent verbal and written communication.</li><li>Proficient in Microsoft Office.</li><li>Rotating weekend flexibility is required, as showroom is open on Saturday.</li><br/><br/><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt">&nbsp;</span>Ability to travel locally or out of state.</div>

Sales Support Specialist

2+ years admin or project management; luxury retail/service experience preferred; strong organization, communication; proficient in Microsoft Office; rotating weekend flexibility.

<div><b style="font-size: 16px">About Waterworks</b></div><div><span style="font-size: 16px">Waterworks is the premiere US brand for the luxury bath and kitchen. When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><b style="font-size: 16px">What We Provide</b></div><div><span style="font-size: 16px">What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training and career growth opportunities. </span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><b style="font-size: 16px">The Role</b></div><div><span style="font-size: 16px">As we continue to grow our brand presence in France and prepare to launch our Paris showroom in June, 2026, we’re seeking a dynamic </span><b style="font-size: 16px">Design Sales Consultant</b><span style="font-size: 16px"> to join our team. In this role, you’ll take ownership of key trade accounts, cultivating a thriving and profitable client base. As a trusted advisor to top-tier professionals—including architects, designers, and contractors—you’ll deliver tailored solutions with exceptional service, professionalism, and integrity. Your ability to build strong, collaborative relationships will drive both immediate sales and long-term brand loyalty.</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">As a brand ambassador, you’ll embody our values, embrace an entrepreneurial spirit and fearless sales execution. With a passion for the Waterworks brand and design, you’ll confidently execute strategies that place our clients at the center of every interaction.</span></div><div><span style="font-size: 16px">&nbsp;</span></div><div><span style="font-size: 16px">This role is ideal for someone passionate about achieving sales goals and motivated by the opportunity to build lasting client relationships. Must be fluent in French and English, both written and verbal.  </span></div><div><br></div><div><span style="font-size: 16px">This is an onsite role that must be available for some Saturday hours.</span></div><br/><br/>About Waterworks
Waterworks is the premiere US brand for the luxury bath and kitchen. When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 
 
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training and career growth opportunities. 
 
The Role
As we continue to grow our brand presence in France and prepare to launch our Paris showroom in June, 2026, we’re seeking a dynamic Design Sales Consultant to join our team. In this role, you’ll take ownership of key trade accounts, cultivating a thriving and profitable client base. As a trusted advisor to top-tier professionals—including architects, designers, and contractors—you’ll deliver tailored solutions with exceptional service, professionalism, and integrity. Your ability to build strong, collaborative relationships will drive both immediate sales and long-term brand loyalty.
 
As a brand ambassador, you’ll embody our values, embrace an entrepreneurial spirit and fearless sales execution. With a passion for the Waterworks brand and design, you’ll confidently execute strategies that place our clients at the center of every interaction.
 
This role is ideal for someone passionate about achieving sales goals and motivated by the opportunity to build lasting client relationships. Must be fluent in French and English, both written and verbal.  

This is an onsite role that must be available for some Saturday hours.
<br/><br/><b>Responsibilities</b><br/><li>Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade.</li><li>Meet or exceed assigned marketing, quote, order and sales goals</li><li>Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions</li><li>Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts</li><li>Develop and execute a marketing plan that generates leads, project quotes, and sales</li><li>Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders</li><li>Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment </li><li>Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM</li><li>Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share</li><li>Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc.</li><li>Other projects and activities as needed to drive sales and/or grow market share</li><br/><br/><b>What You Will Need for Success</b><br/><li>Fluency in English and French languages (spoken and written) is required</li><li>Must be available to work Saturday hours </li><li>5+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment</li><li>Sales management experience a plus</li><li>Proven track record of consistently meeting or exceeding sales and marketing quotas and goals</li><li>Success with developing new business</li><li>Exceptional communications skills, both verbal and written</li><li>Digitally savvy</li><li>Ability to listen and translate client’s needs into sales </li><li>Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals</li><li>Self -motivated and possess the ability to manage multiple tasks and projects simultaneously</li><li>Proficient in Microsoft Office Suite; CRM and other sales tracking tools</li><li>Plumbing and/or tile industry experience a plus / appreciated</li><li>Ability to market outside of the showroom (locally) up to 50% of week</li><li>This role is required to be in Paris, France with travel to the US 1-2 times per year as well as travel to areas surrounding Paris  </li>

Design Sales Consultant

Fluent in French and English; 5+ years luxury sales; Paris onsite; Saturday hours; strong communication; travel 1-2x/yr; must be in Paris.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div><br></div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div><b style="font-size: 16px;">The role:</b></div><div><br></div><div><span style="font-size: 16px;">Are you a relationship-driven sales professional with a proactive mindset - someone who thrives on uncovering new opportunities, opening doors, and building business where it doesn’t yet exist? Do you enjoy guiding clients through complex decisions while proactively expanding your reach beyond traditional showroom walls?</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">As a Sales Consultant, Direct Residential, you will manage inbound sales inquiries while actively pursuing new business in markets without physical showroom presence. This role is designed for a proactive seller who takes ownership of growth, seeks out opportunities, and builds long-term relationships through thoughtful, consultative selling.</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">You will serve as a trusted advisor to interior designers, architects, builders, homeowners, and trade partners—delivering tailored solutions, exceptional service, and consistent revenue growth.</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">As a brand ambassador, you’ll embody our core values of leadership, entrepreneurial spirit, and fearless sales execution. With a passion for the Waterworks brand, you’ll confidently execute strategies that place the customer at the center of every interaction.</span></div><div><br></div><br/><br/>The role:

Are you a relationship-driven sales professional with a proactive mindset - someone who thrives on uncovering new opportunities, opening doors, and building business where it doesn’t yet exist? Do you enjoy guiding clients through complex decisions while proactively expanding your reach beyond traditional showroom walls?
 
As a Sales Consultant, Direct Residential, you will manage inbound sales inquiries while actively pursuing new business in markets without physical showroom presence. This role is designed for a proactive seller who takes ownership of growth, seeks out opportunities, and builds long-term relationships through thoughtful, consultative selling.
 
You will serve as a trusted advisor to interior designers, architects, builders, homeowners, and trade partners—delivering tailored solutions, exceptional service, and consistent revenue growth.
 
As a brand ambassador, you’ll embody our core values of leadership, entrepreneurial spirit, and fearless sales execution. With a passion for the Waterworks brand, you’ll confidently execute strategies that place the customer at the center of every interaction.

<br/><br/><div>Base salary with a generous commission plan including unlimited earning potential based on results.</div><br/><br/><b>Primary Responsibilities: </b><br/><li> Consistently exceed sales and market‑growth targets&nbsp;by driving new revenue opportunities</li><li>&nbsp;Act as the first point of contact&nbsp;for inbound client inquiries through a remote phone queue system</li><li>&nbsp;Aggressively prospect, pursue, and secure new business&nbsp;via outbound outreach, networking, and targeted market penetration</li><li> Develop and expand a strong pipeline&nbsp;of interior designers, architects, builders, homeowners, plumbers, and contractors</li><li>&nbsp;Own, manage, and grow a personal book of business, with full accountability for net‑new revenue, market share expansion, and repeat business</li><li>Guide prospects through the full Waterworks portfolio, providing expert product knowledge, solutions, and design recommendations</li><li>&nbsp;Create strategic proposals, deliver timely and accurate quotes, follow up with discipline, and close deals with confidence</li><li>Partner with a Client Support Specialist to ensure a seamless, premium post‑sale experience</li><li>Travel frequently to emerging and underserved markets to open accounts, strengthen relationships, and drive brand visibility</li><li>Maintain&nbsp;rigorous CRM documentation, pipeline hygiene, and precise forecasting</li><li>Serve as a&nbsp;brand ambassador, representing Waterworks with professionalism, confidence, and a growth mindset</li><li>Engage actively in industry and showroom events, including networking forums, CEUs, and client engagements</li><li>Participate in additional sales‑driving initiatives as needed to expand market share</li><li>Other duties and accountabilities as assigned</li><br/><br/><b>Requirements:</b><br/><li>&nbsp;3+ years of outside or inside sales, business development, or territory growth experience, ideally within luxury, premium, or design‑driven industries</li><li>Demonstrated success in hunting, prospecting, and winning new business</li><li>A proven track record of&nbsp;meeting or exceeding sales quotas&nbsp;in competitive markets</li><li>Exceptional verbal and written communication skills</li><li>Digitally savvy and comfortable with modern prospecting tools</li><li>Ability to actively listen, uncover client needs, and&nbsp;translate opportunities into closed sales</li><li>Strong persuasion, negotiation, and influence skills</li><li>Self‑motivated, high‑energy, and disciplined, capable of managing multiple opportunities simultaneously</li><li>Passionate about driving results and building meaningful client relationships</li><li>Proficiency in Microsoft Office; experience with CRM systems and sales tracking tools</li><li>Plumbing, tile, or design industry experience a plus</li><li>Up to 40% travel required</li><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div>

Sales Consultant, Residential Direct

Sales Consultant

3+ years of sales experience with a track record of meeting quotas; excellent communication; digitally savvy; willing to travel up to 40%; CRM experience; luxury/design industry background a plus.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div>&nbsp;</div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div><b style="font-size: 16px">The Role</b></div><div><span style="font-size: 16px">Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.</span></div><div><br></div><div><span style="font-size: 16px">As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.</span></div><div><br></div><div><b style="font-size: 16px">What You’ll Do</b></div><div><span style="font-size: 16px">Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.</span></div><div><br></div><div><span style="font-size: 16px">Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.</span></div><div><br></div><div><span style="font-size: 16px">Own your book of business with full accountability for growth, profitability, and client satisfaction.</span></div><div><br></div><div><span style="font-size: 16px">Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.</span></div><div><br></div><div><span style="font-size: 16px">Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion.</span></div><div><br></div><div><b style="font-size: 16px">What You Bring</b></div><div><span style="font-size: 16px">A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.</span></div><div><span style="font-size: 16px">A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.</span></div><div><span style="font-size: 16px">A strong presence in both showroom and field settings, with excellent communication and follow-up skills.</span></div><div><span style="font-size: 16px">A passion for design, luxury, and creating exceptional client experiences.</span></div><div><br></div><div><span style="font-size: 16px">This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.</span></div><br/><br/>The Role
Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.

As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.

What You’ll Do
Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.

Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.

Own your book of business with full accountability for growth, profitability, and client satisfaction.

Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.

Act as a brand ambassador, representing our values and elevating every interaction with professionalism and passion.

What You Bring
A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.
A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.
A strong presence in both showroom and field settings, with excellent communication and follow-up skills.
A passion for design, luxury, and creating exceptional client experiences.

This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.
<br/><br/><div><span style="font-size: 16px">Compensation for this role is base salary plus a generous commission plan. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</span></div><br/><br/><b>Responsibilities</b><br/><li>Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade.</li><li>Meet or exceed assigned marketing, quote, order and sales goals</li><li>Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions.</li><li>Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts</li><li>Develop and execute a marketing plan that generates leads, project quotes, and sales.</li><li>Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders</li><li>Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment </li><li>Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM</li><li>Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share</li><li>Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc.</li><li>Other projects and activities as needed to drive sales and/or grow market share</li><br/><br/><b>Requirements</b><br/><li>3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment</li><li>Proven track record of consistently meeting or exceeding sales and marketing quotas and goals</li><li>Success with developing new business</li><li>Exceptional communications skills, both verbal and written</li><li>Digitally savvy</li><li>Ability to listen and translate client’s needs into sales </li><li>Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals</li><li>Self -motivated and possess the ability to manage multiple tasks and projects simultaneously</li><li>Proficient in Microsoft Office Suite; CRM and other sales tracking tools</li><li>Plumbing and/or tile industry experience preferred</li><li>Ability to market outside of the showroom up to 50% of week</li><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and 	 techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt;">&nbsp;</span>Ability to travel locally or out of state.</div>

Outside/inside sales in luxury brand environment; proven sales results; strong communication; ability to grow new business.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div>&nbsp;</div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div><b style="font-size: 16px">The Role</b></div><div><span style="font-size: 16px">As a Sales Consultant, you’ll take ownership of your book of business, ensuring profitability and growth. In this role, you’ll act as a trusted advisor to clients (architects, designers, and contractors) recommending tailored solutions with exceptional professionalism, service, and integrity. You will build strong, collaborative relationships that not only generate sales but also foster brand loyalty and future business.</span></div><div><br></div><div><span style="font-size: 16px">As a brand ambassador, you’ll embody our values, embrace an entrepreneurial spirit and fearless sales execution. With a passion for the Waterworks brand, you’ll confidently execute strategies that place our clients at the center of every interaction.</span></div><div><br></div><div><span style="font-size: 16px">This role is ideal for someone passionate about achieving sales goals and motivated by the opportunity to build lasting client relationships.</span></div><div><br></div><div>The daily schedule for this role is Tuesday - Saturday.</div><br/><br/>The Role
As a Sales Consultant, you’ll take ownership of your book of business, ensuring profitability and growth. In this role, you’ll act as a trusted advisor to clients (architects, designers, and contractors) recommending tailored solutions with exceptional professionalism, service, and integrity. You will build strong, collaborative relationships that not only generate sales but also foster brand loyalty and future business.

As a brand ambassador, you’ll embody our values, embrace an entrepreneurial spirit and fearless sales execution. With a passion for the Waterworks brand, you’ll confidently execute strategies that place our clients at the center of every interaction.

This role is ideal for someone passionate about achieving sales goals and motivated by the opportunity to build lasting client relationships.

The daily schedule for this role is Tuesday - Saturday.
<br/><br/><div><span style="font-size: 16px">Compensation for this role is base salary plus a generous commission plan. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</span></div><br/><br/><b>Primary Responsibilities</b><br/><li>Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade.</li><li>Meet or exceed assigned marketing, quote, order and sales goals</li><li>Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions.</li><li>Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts</li><li>Develop  and execute a marketing plan that generates leads, project quotes, and sales.</li><li>Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders</li><li>Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment </li><li>Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM</li><li>Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share</li><li>Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc.</li><li>Other projects and activities as needed to drive sales and/or grow market share</li><br/><br/><b>Requirements</b><br/><li>3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment</li><li>Proven track record of consistently meeting or exceeding sales and marketing quotas and goals</li><li>Success with developing new business</li><li>Exceptional communications skills, both verbal and written</li><li>Digitally savvy</li><li>Ability to listen and translate client’s needs into sales </li><li>Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals</li><li>Self -motivated and possess the ability to manage multiple tasks and projects simultaneously</li><li>Proficient in Microsoft Office Suite; CRM and other sales tracking tools</li><li>Plumbing and/or tile industry experience preferred</li><li>Ability to market outside of the showroom up to 50% of week</li><li>Schedule for this role is Tuesday - Saturday</li><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and 	 techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt;">&nbsp;</span>Ability to travel locally or out of state.</div>

3+ years sales experience in high-end luxury brand environment; proven ability to meet quotas; strong communication and negotiation skills; digitally savvy; CRM proficient; plumbing/tile industry experience preferred.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div>&nbsp;</div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div><b><span style="font-size: 16px;">The Role</span></b></div><div><span style="font-size: 16px;">Join us as a Waterworks Sales Consultant in our RH Newport Beach Gallery. In this role, you’ll serve as the go-to expert for Waterworks products, partnering with the RH team to drive sales and deliver an exceptional client experience. Your responsibilities will include providing in-gallery support, sharing product knowledge, and engaging in proactive outreach to trade professionals—such as architects, designers, contractors, and plumbers—to build demand for Waterworks in the region. You’ll collaborate closely with RH Gallery leaders and associates to strengthen confidence in selling the Waterworks assortment, uncover opportunities within the gallery, and guide clients through the product selection process.</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">When not in the gallery, the Consultant will market to area trade clients to create interest, drive specifications, and support both the RH and Waterworks pipelines. The role will also include occasional direct selling of select Waterworks categories not included in the RH assortment—such as custom cabinetry and tile—while ensuring a seamless, coordinated experience with the RH team.</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">This position requires schedule flexibility and could including some evening and weekend hours to meet business needs, as well as occasional travel to nearby RH galleries.</span></div><div><br></div><div><span style="font-size: 16px;">As ambassadors of the Waterworks brand, Sales Consultants model the values of leadership and entrepreneurial spirit, and executing sales and service strategies with a customer-centric approach and a passion for the Waterworks products.</span></div><br/><br/>The Role
Join us as a Waterworks Sales Consultant in our RH Newport Beach Gallery. In this role, you’ll serve as the go-to expert for Waterworks products, partnering with the RH team to drive sales and deliver an exceptional client experience. Your responsibilities will include providing in-gallery support, sharing product knowledge, and engaging in proactive outreach to trade professionals—such as architects, designers, contractors, and plumbers—to build demand for Waterworks in the region. You’ll collaborate closely with RH Gallery leaders and associates to strengthen confidence in selling the Waterworks assortment, uncover opportunities within the gallery, and guide clients through the product selection process.
 
When not in the gallery, the Consultant will market to area trade clients to create interest, drive specifications, and support both the RH and Waterworks pipelines. The role will also include occasional direct selling of select Waterworks categories not included in the RH assortment—such as custom cabinetry and tile—while ensuring a seamless, coordinated experience with the RH team.
 
This position requires schedule flexibility and could including some evening and weekend hours to meet business needs, as well as occasional travel to nearby RH galleries.

As ambassadors of the Waterworks brand, Sales Consultants model the values of leadership and entrepreneurial spirit, and executing sales and service strategies with a customer-centric approach and a passion for the Waterworks products.
<br/><br/><div>Plus generous incentive bonus.</div><br/><br/><b>Responsibilities </b><br/><li><b>General </b></li><li>Deliver an exceptional luxury client experience, reinforcing Waterworks and RH brand values.</li><li>Meet or exceed goals related to lead generation, opportunity development, quotes, and orders.</li><li>Provide consistent reporting on outreach activity, pipeline status, and market insights.</li><li>Contribute to initiatives that strengthen the Waterworks × RH partnership and support the gallery’s overall success.</li><li>Demonstrate flexibility with scheduling (including some nights and weekends) and willingness to travel to nearby galleries, Waterworks showrooms, and the Waterworks office as required.</li><li>Other duties and accountabilities as assigned</li><div><br></div><div><b>RH Gallery Support &amp; Selling</b></div><li>Partner with RH Gallery Leaders and associates to strengthen their ability to sell the Waterworks assortment available on the RH platform.</li><li>Collaborate with the RH team to identify opportunities for Waterworks solutions beyond the RH assortment and support the client connection as needed.</li><li>Serve as the in-gallery Waterworks product expert—supporting consultations, educating the team, and increasing selling confidence.</li><li>Maintain Waterworks visual and brand presentation standards within the RH gallery.</li><div><br></div><div><b>Market Development &amp; Trade Outreach</b></div><li>Establish and maintain relationships with architects, interior designers, builders, and plumbers  across the Newport Beach/Orange County region to generate demand for      Waterworks.</li><li>Present the Waterworks product portfolio to generate interest, secure specifications, and create demand that benefits both RH and Waterworks.</li><li>Participate in industry events, CEUs, networking opportunities, and project site meetings to build visibility and drive new opportunities.</li><br/><br/><b>Requirements</b><br/><li>3+ years of sales, business development, or client-facing experience, ideally within luxury home, design, cabinetry, plumbing, tile, or related categories.</li><li>Proven track record of meeting or exceeding sales goals.</li><li>Excellent communication, presentation, and influencing skills with the ability to support both clients and trade professionals.</li><li>Experience with architects, designers, builders, or trades professionals strongly preferred.</li><li>Digitally proficient; comfortable with Microsoft Office, CRM platforms, and related sales tools.</li><li>Highly organized, self-driven, and capable of managing multiple client projects      simultaneously.</li><li>Passion for design, craftsmanship, and the Waterworks brand.</li><li>Marketing outside of the gallery up to 50%</li><li>Working knowledge of cabinetry design or plumbing fixtures preferred.</li><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and 	 techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt;">&nbsp;</span>Ability to travel locally or out of state.</div>

3+ years in sales or business development, ideally in luxury design; proven sales results; strong communication; trade client experience preferred; proficient with MS Office/CRM; highly organized; able to travel.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div>&nbsp;</div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div>&nbsp;</div><div><b>Our Leadership Proposition</b></div><div>Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.</div><div><br></div><div><b style="font-size: 16px;">The Role</b></div><div><span style="font-size: 16px;">This is a unique opportunity to lead our high-performing Los Angeles team and manage the success of our showroom and territory throughout Southern California!</span></div><div><br></div><div><span style="font-size: 16px;">Join Waterworks as a Regional Showroom Manager for our flagship Los Angeles showroom; including a satellite location in Brentwood plus Southern California territory. This is a dynamic leadership role responsible for driving revenue growth, profitability, and brand presence in one of our most high-profile markets.</span></div><div><br></div><div><span style="font-size: 16px;">As our Regional Showroom Manager, you will lead a high-performing sales team, develop strategic business plans, and build strong relationships within the design and architecture community. Success in this role requires a blend of strategic leadership, operational excellence, and a client-first mindset that reflects the Waterworks brand.</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><b style="font-size: 16px;">Our Leadership Proposition</b></div><div><span style="font-size: 16px;">Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.</span></div><br/><br/>The Role
This is a unique opportunity to lead our high-performing Los Angeles team and manage the success of our showroom and territory throughout Southern California!

Join Waterworks as a Regional Showroom Manager for our flagship Los Angeles showroom; including a satellite location in Brentwood plus Southern California territory. This is a dynamic leadership role responsible for driving revenue growth, profitability, and brand presence in one of our most high-profile markets.

As our Regional Showroom Manager, you will lead a high-performing sales team, develop strategic business plans, and build strong relationships within the design and architecture community. Success in this role requires a blend of strategic leadership, operational excellence, and a client-first mindset that reflects the Waterworks brand.
 
Our Leadership Proposition
Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.
<br/><br/><div>This role has a base salary plus is eligible for a generous bonus plan.</div><br/><br/><b>Responsibilities</b><br/><li><u>Lead &amp; Develop the Team</u></li><li>Coach and inspire a sales team to deliver exceptional results and client experiences.</li><li>Recruit, train, and develop talent for future growth.</li><li>Foster accountability and empower the team to resolve client issues with a servant-leadership approach.</li><div><br></div><div><u>Drive Market Performance</u></div><li>Own full P&amp;L responsibility for the showroom and territory.</li><li>Implement strategies to position Waterworks as the leader in luxury bath and kitchen.</li><li>Oversee CRM, pipeline management, and reporting to ensure sales effectiveness.</li><li>Maintain showroom operations and uphold brand standards.</li><div><br></div><div><u>Build Client Relationships</u></div><li>Strengthen partnerships with key accounts and industry organizations.</li><li>Represent Waterworks at design events, networking groups, and client engagements.</li><li>Support the team in securing new business and expanding market share.</li><li>Other duties and accountabilities as assigned.</li><div><br></div><br/><br/><b>Requirements</b><br/><li>Bachelor’s degree or equivalent experience.</li><li>7+ years in sales leadership within a luxury brand; 5+ years in inside/outside sales.</li><li>Proven ability to lead, motivate, and develop high-performing teams.</li><li>Strong negotiation skills and experience closing high-value deals.</li><li>Excellent communication and relationship-building skills.</li><li>Strategic thinker with a data-driven approach to decision-making.</li><li>Tech-savvy and comfortable with CRM systems and virtual client engagement.</li><li>Well-connected within the Los Angeles/Southern California design trade.</li><li>Knowledge of plumbing, tile, or construction is a plus.</li><li>Ability to travel up to 20% within the market and to HQ</li><br/><br/><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and 	 techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt;">&nbsp;</span>Ability to travel locally or out of state.</div><div><br></div><div>Waterworks may require physical requirements within its Distribution Centers as follows: </div><div>While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</div>

Regional Showroom Manager

General Manager

Lead showroom team, drive revenue, manage P&L, build client relationships in luxury bath/kitchen.

<div><b>About Waterworks</b></div><div>When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.&nbsp;</div><div>&nbsp;</div><div><b>What We Provide</b></div><div>What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.&nbsp; The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.</div><div><br></div><div><b style="font-size: 16px">The Role</b></div><div><span style="font-size: 16px">Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.</span></div><div><br></div><div><span style="font-size: 16px">As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.</span></div><div><br></div><div><b style="font-size: 16px">What You’ll Do</b></div><div><span style="font-size: 16px">Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.</span></div><div><span style="font-size: 16px">Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.</span></div><div><span style="font-size: 16px">Own your book of business with full accountability for growth, profitability, and client satisfaction.</span></div><div><span style="font-size: 16px">Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.</span></div><div><span style="font-size: 16px">Act as a brand ambassador, representing our values and elevating every </span></div><div><span style="font-size: 16px">interaction with professionalism and passion.</span></div><div><br></div><div><b style="font-size: 16px">What You Bring</b></div><div><span style="font-size: 16px">A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.</span></div><div><span style="font-size: 16px">A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.</span></div><div><span style="font-size: 16px">A strong presence in both showroom and field settings, with excellent communication and follow-up skills.</span></div><div><span style="font-size: 16px">A passion for design, luxury, and creating exceptional client experiences.</span></div><div><br></div><div><span style="font-size: 16px">This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.</span></div><br/><br/>The Role
Are you a dynamic sales professional who thrives both in-person and with outside marketing opportunity? Do you love the energy of a beautifully designed showroom but also get a thrill from uncovering new business opportunities beyond the walls? If you're a relationship-builder with a hunter’s mindset, this role is your perfect fit.

As a Sales Consultant, you’ll work with clients in the showroom and proactively pursuing new business through outside marketing. You’ll be the trusted advisor to architects, designers, contractors, and homeowners, delivering tailored solutions and exceptional service that drive revenue and build long-term loyalty.

What You’ll Do
Engage clients in the showroom with a polished, consultative approach that turns inspiration into action.
Pursue outside sales opportunities—prospect, network, and build relationships with key decision-makers in the design community.
Own your book of business with full accountability for growth, profitability, and client satisfaction.
Deliver tailored solutions that reflect each client’s vision, backed by deep product knowledge and design expertise.
Act as a brand ambassador, representing our values and elevating every 
interaction with professionalism and passion.

What You Bring
A hunter mentality—you’re energized by goals, driven by results, and fearless in pursuing new business.
A consultative sales style—you listen, understand, and deliver solutions that exceed expectations.
A strong presence in both showroom and field settings, with excellent communication and follow-up skills.
A passion for design, luxury, and creating exceptional client experiences.

This is a high-impact role for someone who wants the best of both worlds: the elegance of a showroom and the excitement of outside marketing. If you're ready to grow your career with a brand that values initiative, creativity, and results—this is the role for you.
<br/><br/><div><span style="font-size: 16px">Compensation for this role is base salary plus a generous commission plan. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</span></div><br/><br/><b>Primary Responsibilities</b><br/><li>Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade.</li><li>Meet or exceed assigned marketing, quote, order and sales goals</li><li>Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions.</li><li>Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts</li><li>Develop  and execute a marketing plan that generates leads, project quotes, and sales.</li><li>Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders</li><li>Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment </li><li>Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM</li><li>Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share</li><li>Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc.</li><li>Other projects and activities as needed to drive sales and/or grow market share</li><br/><br/><b>Requirements</b><br/><li>3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment</li><li>Proven track record of consistently meeting or exceeding sales and marketing quotas and goals</li><li>Success with developing new business</li><li>Exceptional communications skills, both verbal and written</li><li>Digitally savvy</li><li>Ability to listen and translate client’s needs into sales </li><li>Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals</li><li>Self -motivated and possess the ability to manage multiple tasks and projects simultaneously</li><li>Proficient in Microsoft Office Suite; CRM and other sales tracking tools</li><li>Plumbing and/or tile industry experience preferred</li><li>Ability to market outside of the showroom up to 50% of week</li><br/><br/><div><b>Our Values</b></div><div>Be Authentic:<b>&nbsp;</b>Engage in real conversations. Communicate honestly with respect and professionalism.</div><div>Raise The Bar:&nbsp;Share ideas to uphold our standard of excellence. Never settle for less than the best.</div><div>Own It:<b>&nbsp;</b>Be responsible for your results. Empower yourself and others to step forward and lead.</div><div>Partner For Perfection:<b>&nbsp;</b>Collaborate with peers and teammates to deliver superior service to our clients.</div><div>Love What You Do &amp; Do What You Love: Generate excitement and enthusiasm for our brand and company.</div><div><br></div><div>Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. </div><div><br></div><div>Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.</div><div><br></div><div>Waterworks may require physical requirements within its Showroom locations as follows: </div><div>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and 	 techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.<span style="font-size: 7pt;">&nbsp;</span>Ability to travel locally or out of state.</div>

Outside/inside sales experience in high-end luxury environment; strong communications; digitally savvy; able to market showroom and outside; 3+ years experience

3+ years in outside/inside luxury sales; proven quota achievement; strong communication; digitally savvy; ability to develop new business.