Jobs at Resolv.Global | HiringCafe

BPO AI Solutions Architect

AI Solutions Architect

Experience in BPO/contact center operations and process improvement; client-facing consulting; familiarity with ChatGPT, Claude, Gemini, Copilot, OpenAI APIs; workflow automation and CRM platforms; strong communication and KPI knowledge.

Senior, client-facing role to analyze BPO operations, map processes, identify AI/automation opportunities, design AI-powered solutions, build business cases, and support implementation; familiarity with AI tools, workflow automation, CRMs, and operational KPIs required.

Senior-level candidate with BPO/contact center or operations experience; client-facing consulting and process-improvement skills; familiarity with AI tools (ChatGPT, Claude, Gemini, Copilot, OpenAI APIs), workflow automation (Zapier, Make, n8n, Microsoft Power Automate), and CRM platforms; strong communication; English required.

Remote Technical Support Agent | Smart Home Technology

Technical Support Agent

1+ year customer service experience, strong written and verbal English, ability to troubleshoot smart home devices, CRM experience, and required hardware meeting Windows 11/16GB/dual monitors/ webcam/wired fibre internet.

Strong English communication, 1+ year customer service experience (calls and emails), CRM and general computer skills, ability to troubleshoot smart home devices, reside in Mexico, and meet hardware specs (Windows 11, 16 GB RAM, dual monitors, wired fibre, webcam).

Remote Customer Service Representative | Bilingual | Mexico

Customer Service Representative

Experienced US BPO/call center representatives with strong written and verbal English, ability to handle inbound/outbound interactions, and meet minimum technical requirements (Windows 11, dual monitors, wired fiber, backup power, Microsoft Teams/Office 365).

English proficiency, 1+ year customer service experience (calls & emails), CRM experience, interest in technology, ability to troubleshoot smart home devices, meet hardware requirements (Windows 11, 16 GB RAM, dual monitors, webcam, wired fibre internet), and currently reside in Mexico.

Collections Specialist (Bilingual English/Spanish) | Remote

Collections Specialist

BPO collections experience required, third-party collections preferred. Must be fluent in English and Spanish, understand FDCPA/compliance, have strong negotiation skills, and be based in Mexico or Colombia with required tech setup.

Bilingual Customer Support Specialist (English/French-Canadian)

Customer Support Specialist

Native/near-native English and French-Canadian fluency, customer support experience, Quebecois dialect preferred; remote professional workspace with Windows 11 PC, dual monitors, webcam, wired fibre internet, and Microsoft Teams/Office 365.

Operations & Sales Manager

3+ years in operations, sales, or logistics management; remote work and team supervision experience; strong English communication; CRM/invoicing/reporting experience; reliable high-speed internet and Windows 11 machine.

Remote customer service role requiring strong written and verbal English, US BPO/call center experience, inbound/outbound handling, multitasking across systems, and meeting minimum technical hardware/software requirements.

Bilingual Customer Support Representative (English/Mandarin)

Customer Support Representative

Fluent in English and Mandarin, 2+ years customer service experience, chat/phone/email support, document verification accuracy, 40+ WPM typing, able to commute to Dagupan.

Bilingual Customer Support & Lead Generation Specialist (English/Spanish)

Bilingual Customer Support & Lead Generation Specialist

Fluent English and Spanish; strong spoken and written English; customer service/call center, appointment setting, lead generation or sales experience preferred; CRM/ticketing experience; reliable on-site attendance; English resume required.

Native or near-native English and French-Canadian fluency (Quebecois dialect preferred); previous customer service/support experience; professional remote work setup meeting specified hardware and connectivity requirements.