Jobs at Resolv.Global | HiringCafe

BPO AI Solutions Architect

AI Solutions Architect

Senior-level experience in BPO/operations and business process analysis; client-facing consulting; familiarity with AI tools, workflow automation, and CRM platforms; strong communication and stakeholder management.

Senior-level experience in BPO/operations or consulting with AI and automation knowledge (ChatGPT, Claude, Gemini, Copilot, OpenAI APIs), workflow automation (Zapier, Make, n8n, Power Automate), CRM experience (Zoho, HubSpot, Salesforce, Microsoft Dynamics), and strong client-facing/process-improvement skills.

Experience in BPO/contact center operations, process analysis, client-facing consulting, and designing AI/automation solutions; familiarity with AI platforms, workflow automation, and CRM tools; strong communication and stakeholder management.

Senior consultant with BPO/operations experience; client-facing process analysis, process mapping, and AI/automation solution design; familiarity with AI models, workflow automation, CRM platforms, and strong stakeholder communication.

Experience in BPO/operations and client-facing consulting; familiarity with AI tools, workflow automation, and CRM platforms; strong communication and process-improvement skills; able to work EST hours.

Expertise in BPO/operations, client-facing consulting, process analysis, and designing AI/automation solutions; familiarity with AI tools, workflow automation, CRM platforms, operational KPIs, and strong communication skills.

Senior candidate with BPO/contact-center or consulting experience preferred; strong process analysis, client-facing consulting, AI/automation tool familiarity, CRM and workflow automation experience, and excellent communication.

Senior candidate with BPO/operations experience who can assess processes, design AI and automation solutions, run discovery with stakeholders, build business cases, and support implementation; familiarity with AI tools, automation, and CRM platforms required.

Senior-level BPO/operations experience with client-facing consulting, process analysis, and AI/automation solution design; familiarity with ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, Zapier/Make/n8n/Microsoft Power Automate, and CRM platforms; strong communication.

Senior candidate with BPO/contact center experience who can analyze operations, run client-facing discovery, design AI and automation solutions, build business cases, and communicate with executives and technical stakeholders.

Senior candidate with BPO/operations experience to analyze workflows, design AI and automation solutions, run client consultations, and drive implementation and adoption.

Senior-level candidate with BPO or contact-center experience, able to consult with clients, analyze processes, design AI/automation solutions, and communicate technical concepts to non-technical stakeholders.

Senior, client-facing role to analyze BPO operations, map processes, identify AI/automation opportunities, design AI-powered solutions, build business cases, and support implementation; familiarity with AI tools, workflow automation, CRMs, and operational KPIs required.

Senior-level, client-facing role to evaluate BPO operations, identify AI/automation opportunities, design solutions, build business cases, and support implementation; familiarity with AI platforms, workflow automation, CRMs, and operational KPIs required.

Experience in BPO/contact center operations and process improvement; client-facing consulting; familiarity with ChatGPT, Claude, Gemini, Copilot, OpenAI APIs; workflow automation and CRM platforms; strong communication and KPI knowledge.

Experience in BPO or contact-center operations, process analysis, client-facing consulting, AI/tool familiarity (ChatGPT, Claude, Gemini, Copilot, OpenAI APIs), automation tools (Zapier, Make, n8n, Power Automate), CRM experience, and strong communication skills.

Senior-level candidate with BPO or contact center experience who can consult with clients, analyze processes, design AI and automation solutions, and communicate technical concepts to non-technical stakeholders.

Senior candidate with BPO or contact-center experience, business process analysis and client-facing consulting skills; familiarity with AI tools, workflow automation, CRM platforms, operational KPIs, and strong communication.

Senior-level candidate with BPO/contact center or operations experience; client-facing consulting and process-improvement skills; familiarity with AI tools (ChatGPT, Claude, Gemini, Copilot, OpenAI APIs), workflow automation (Zapier, Make, n8n, Microsoft Power Automate), and CRM platforms; strong communication; English required.

Remote Technical Support Agent | Smart Home Technology

Technical Support Agent

Remote role for candidates residing in Mexico or Colombia; 1+ year customer service handling calls and emails; strong written and verbal English; CRM experience; must meet hardware requirements (Windows 11 PC, 16 GB RAM, dual monitors, webcam, wired fibre internet, backup power, Microsoft Teams/Office 365).

English fluency, 1+ year customer service experience, CRM proficiency, ability to troubleshoot smart home devices and connectivity, meet hardware requirements (Windows 11 PC, 16GB RAM, dual monitors, webcam, wired fibre, backup power), residing in Mexico or Colombia.

Must reside in Mexico or Colombia, 1+ year customer service experience, strong written and verbal English, Windows 11 PC with 16 GB RAM, dual monitors, webcam, wired fibre internet and backup power, CRM experience.

1+ year customer service experience; strong written and verbal English; experience with CRM and general computer skills; must reside in Mexico or Colombia; meet hardware requirements (Windows 11 PC, 16 GB RAM, dual monitors, webcam, fibre wired internet, backup power, Microsoft Teams/Office 365).

1+ year customer service experience; strong written and verbal English; ability to troubleshoot smart home devices; experience with CRM; meet hardware requirements (Windows 11 PC, 16 GB RAM, dual monitors, webcam, wired fibre, backup power); reside in Mexico or Colombia.

1+ year customer service experience, strong written and verbal English, CRM and general computer skills, ability to troubleshoot smart home devices, and meet hardware requirements (Windows 11 PC, 16 GB RAM, dual monitors, webcam, wired fiber internet, backup power, Microsoft Teams/Office 365).

Customer Support Specialist (Email Support)

Customer Support Specialist

Excellent written English, strong logical thinking and problem solving, ability to manage multiple tasks and projects, high attention to detail, experience in customer support or project coordination advantageous; knowledge of satellite imagery/GIS a plus.

Excellent written English, strong logical thinking and problem-solving, experience in customer support or project coordination advantageous, ability to manage multiple projects, strong attention to detail and organization; knowledge of satellite imagery/GIS a plus.

Excellent written English, strong problem-solving, organizational and multitasking skills; experience in customer support or project coordination preferred; comfortable working CET schedule including overnight shifts.

Excellent written English, strong problem-solving and organizational skills, attention to detail, ability to manage multiple projects, customer support or project coordination experience preferred, knowledge of satellite imagery/GIS a plus, able to work the proposed CET on-site schedule in Dagupan.

Strong written English, logical thinking, problem-solving, multitasking, attention to detail, organization, customer-focused mindset; customer support or project coordination experience advantageous; GIS/satellite imagery knowledge a plus.

Remote Customer Service Representative | Bilingual | Mexico

Customer Service Representative

Experienced US BPO/call center representatives with strong written and verbal English, ability to handle inbound/outbound interactions, and meet minimum technical requirements (Windows 11, dual monitors, wired fiber, backup power, Microsoft Teams/Office 365).

Seasonal Remote Customer Support Representative (English-Speaking) | Mexico

Customer Support Representative

Fluent English, previous customer service or call center experience, 30+ WPM typing, basic computer proficiency, and ability to meet technical requirements (Windows 11, 12–16 GB RAM, dual monitors, webcam, wired fibre internet, backup power). Mexico-based candidates only.

Seasonal Inbound Sales Representatives | Mexico - Remote

Inbound Sales Representative

Entry-level inbound sales role for candidates based in Mexico with strong English, reliable wired internet, headset and additional monitor. Customer service/sales experience preferred; training provided starting June 8.

Entry-level inbound sales role for candidates based in Mexico; strong English verbal/written skills, customer-service/sales mindset preferred, reliable wired internet, headset and additional screen required; training begins June 8.

Fluent English, previous customer service/call center experience, 30+ WPM typing, multitasking and basic computer skills, and meeting specified Windows 11 PC hardware and connectivity requirements.

Fluent English, previous customer service/call center experience, 30+ WPM typing, multitasking and basic computer skills, Windows 11 PC with dual monitors and wired fibre internet required; paid training provided.

Fluent English, previous customer service or call center experience, minimum 30 WPM typing, basic computer proficiency, multitasking ability, and meeting required hardware/software specifications for a remote work setup.

Fluent English, previous customer service or call center experience, 30+ WPM typing, basic computer proficiency, comfortable multitasking across systems, and meeting specified hardware/software technical requirements.

Fluent English, previous customer service or call center experience, minimum 30 WPM typing, basic computer proficiency, and must meet specified PC and home-office technical requirements.

1+ year customer service experience, strong written and verbal English, CRM and general computer proficiency, ability to troubleshoot smart home devices, and must reside in Mexico with required hardware (Windows 11 PC, 16 GB RAM, dual monitors, webcam, wired fibre internet, backup power).