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NH Ross

<p>The HVAC/Plumbing Service Manager at NH Ross is responsible for overseeing the installation of heating, ventilation, and air conditioning existing systems in residential homes. This leadership role includes managing installation teams, ensuring high-quality workmanship, and maintaining compliance with industry standards and safety regulations. The ideal candidate will possess exceptional organizational skills, strong leadership abilities, and a thorough understanding of Residential HVAC/Plumbing systems and installation processes. In this position, you will play a key role in ensuring customer satisfaction while maximizing operational efficiency within the installation department.</p><h3>Responsibilities</h3><ul><li>Manage and supervise HVAC/Plumbing Technicians for residential repairs and replacements. </li><li>Ensure compliance with company policies, safety regulations, and industry standards in all installation activities.</li><li>Visit jobs and support 5 star installations and service, verify installation plans, and address any challenges that arise.</li><li>Brief installers before job is started. </li><li>Communicate with customers to assess their needs, provide updates on job status, and ensure satisfaction throughout the installation.</li><li>Maintain accurate records of completed installations, including job costs.</li><li>Stay current on industry trends, technologies, and best practices to enhance installation processes and improve service quality.</li><li>Willing to conduct trainings with technicians and installers.</li></ul>

HVAC/Plumbing Service Manager (Residential Installations and Service)

Service Manager

HVAC/Plumbing installs and service experience; supervisory/management preferred; strong leadership, communication; safety knowledge; on-site troubleshooting; high school diploma; HVAC/Plumbing certification a plus.

HVAC Service Manager (Residential Installations and Service)

HVAC Service Manager

Proven HVAC/plumbing installations and service experience, supervisory role preferred, strong leadership, on-site troubleshooting, and residential focus.

<p><strong>NH Ross Inc. | Long Island, NY</strong></p><p>NH Ross Inc. is a family-owned home services company proudly serving Long Island for over 50 years. We specialize in Plumbing, HVAC, and Electrical, and our growth is driven by one thing above all else — great people.</p><p><strong>Job Summary</strong></p><p>We’re looking for a hands-on Hybrid Recruiter who understands the trades and knows how to attract, evaluate, and hire top talent in a competitive market. This is not a passive HR role. Recruiting at NH Ross is a core growth function and directly impacts our success. Remote option.</p><p><strong>Duties</strong></p><ul><li>You’ll own the full recruiting lifecycle for both field, management and office roles, including:</li><li>Plumbing, HVAC, and Electrical Technicians</li></ul><p><strong>Responsibilities include:</strong></p><ul><li>Full-cycle recruiting from sourcing through onboarding</li><li>Building steady pipelines for technicians and office staff</li><li>Sourcing through job boards, referrals, trade schools, networking, and outreach</li><li>Screening and interviewing candidates for skill, attitude, and culture fit</li><li>Partnering with leadership to forecast hiring needs and avoid open-seat gaps</li><li>Managing offers and pre-employment steps</li><li>Tracking recruiting metrics such as time-to-hire and retention</li><li>Launching and managing an employee referral program</li><li>Creating a strong candidate experience from first contact through the first 90 days</li><li>CSRs, Dispatchers, Inside Sales, Parts/Warehouse</li><li>Supervisory and leadership roles as needed</li></ul>

Recruiter (Residential Plumbing, HVAC & Electric Services)

Recruiter

4–5+ years recruiting experience; proven success recruiting skilled trades; comfortable speaking with technicians; organized and fast-moving; strong communication and relationship-building.

<p>As a Performance Trainer at NH Ross, you will be responsible for developing and executing training programs that enhance the skills and performance of our HVAC, plumbing, and electrical teams. Your goal is to foster a culture of continuous learning and improvement, ensuring that all team members are equipped with the necessary knowledge and skills to excel in their roles. This position will involve assessing training needs, designing training curricula, and delivering engaging training sessions. The ideal candidate will have a strong background in HVAC, plumbing, or electrical fields, along with excellent communication and presentation skills.</p><h3>Responsibilities</h3><ul><li>Assess training needs and develop comprehensive training programs for various roles within the company.</li><li>Design and create training materials, including manuals, presentations, and hands-on exercises.</li><li>Deliver engaging and informative training sessions, both in-person and virtually.</li><li>Evaluate the effectiveness of training programs, making adjustments as necessary to improve outcomes.</li><li>Provide ongoing support and coaching to team members to reinforce learning and application of skills.</li><li>Stay current with industry trends, technologies, and best practices to ensure training content is relevant and up-to-date.</li><li>Collaborate with management to align training initiatives with organizational goals and performance metrics.</li></ul>

Development Trainer

Proven training development experience in HVAC/plumbing/electrical; strong technical understanding; excellent communication; organized; curriculum design; assess training effectiveness; HS diploma; additional training/certifications a plus.

<p>As a Gas Boiler Installer &amp; Troubleshooter at NH Ross, you will specialize in the installation, maintenance, and repair of gas boilers in residential settings. Your expertise will ensure that our clients have efficient and reliable heating solutions that meet safety and performance standards. You will work closely with homeowners to assess their heating needs, diagnose issues, and provide effective solutions. The ideal candidate will have a strong background in gas appliances, excellent troubleshooting skills, and a commitment to delivering exceptional customer service.</p><h3>Responsibilities</h3><ul><li>Install, service, and repair gas boilers and associated heating systems in residential properties.</li><li>Conduct thorough assessments and diagnostics of gas systems to identify and resolve issues.</li><li>Ensure that all installations comply with safety regulations and manufacturer guidelines.</li><li>Communicate with clients to explain services, provide estimates, and address any concerns.</li><li>Maintain detailed records of work performed and parts used in installations and repairs.</li><li>Stay updated on the latest industry practices, technologies, and safety codes related to gas appliances.</li><li>Collaborate with other team members to provide comprehensive heating solutions for customers.</li></ul>

Boiler Installer

Proven experience as a gas boiler installer or technician; valid gas technician certification and licenses; strong knowledge of gas heating systems and safety regulations; troubleshooting; independent work; good client communication; physical capability; high school diploma; additional gas tech training a plus.

Experience as a gas boiler installer/technician; valid gas technician certification and licenses; knowledge of gas heating systems and safety regulations; strong troubleshooting; ability to work independently; good client communication; capable of lifting heavy equipment; HS diploma; gas tech cert a plus.

Plumbing Service Manager

Experience in HVAC/plumbing installations and supervisory/management role; strong leadership and communication; troubleshoot on-site; Service Titan experience a plus; HS diploma with HVAC/plumbing training.

HVAC/Plumbing Service Manager

Experience in HVAC/Plumbing installations and residential service; supervisory/management experience preferred; strong leadership and communication; troubleshoot on-site; HS diploma; HVAC/Plumbing certs a plus.

<p>As an Experienced Residential HVAC Service Technician &amp;/or Installer at NH Ross, you will be responsible for the installation, maintenance, and repair of heating, ventilation, and air conditioning systems in residential properties. Your role is vital in ensuring the comfort and satisfaction of our clients by providing efficient and reliable HVAC solutions. You will work closely with homeowners to assess their HVAC needs, troubleshoot issues, and deliver high-quality installations and service. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and a commitment to outstanding customer service.</p><p></p><p><strong>$2500.00 Sign-On Bonus</strong></p><p></p><h3>Responsibilities</h3><ul><li>Repair and Replace HVAC systems, including air conditioners, furnaces, and existing ductwork in residential settings.</li><li>Perform routine maintenance and repairs on existing HVAC equipment to ensure optimal performance.</li><li>Diagnose HVAC system malfunctions and provide effective solutions to repair them.</li><li>Communicate with clients to explain service options, provide estimates, and address any questions.</li><li>Maintain detailed records of services rendered and parts used during repairs and installations.</li><li>Stay updated on industry trends, technologies, and best practices to provide clients with the best service possible.</li></ul>

HVAC Technician

Proven HVAC technician or installer experience; valid HVAC certifications; strong HVAC knowledge; diagnostics and problem-solving; ability to work independently; good communication; capable of physical labor.

<p>As an Experienced Residential HVAC Service Technician &amp;/or Installer at NH Ross, you will be responsible for the installation, maintenance, and repair of heating, ventilation, and air conditioning systems in residential properties. Your role is vital in ensuring the comfort and satisfaction of our clients by providing efficient and reliable HVAC solutions. You will work closely with homeowners to assess their HVAC needs, troubleshoot issues, and deliver high-quality installations and service. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and a commitment to outstanding customer service.</p><p></p><p><strong>$2500 Sign-On Bonus</strong></p><p></p><h3>Responsibilities</h3><ul><li>Repair and Replace HVAC systems, including air conditioners, furnaces, and existing ductwork in residential settings.</li><li>Perform routine maintenance and repairs on existing HVAC equipment to ensure optimal performance.</li><li>Diagnose HVAC system malfunctions and provide effective solutions to repair them.</li><li>Communicate with clients to explain service options, provide estimates, and address any questions.</li><li>Maintain detailed records of services rendered and parts used during repairs and installations.</li><li>Stay updated on industry trends, technologies, and best practices to provide clients with the best service possible.</li></ul>

Proven experience as an HVAC technician or installer; valid HVAC certifications; strong knowledge of HVAC systems; excellent diagnostic and communication skills; able to lift heavy equipment; HS diploma or equivalent; HVAC training a plus.

<p>As an Experienced Residential HVAC Service Technician &amp;/or Installer at NH Ross, you will be responsible for the installation, maintenance, and repair of heating, ventilation, and air conditioning systems in residential properties. Your role is vital in ensuring the comfort and satisfaction of our clients by providing efficient and reliable HVAC solutions. You will work closely with homeowners to assess their HVAC needs, troubleshoot issues, and deliver high-quality installations and service. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and a commitment to outstanding customer service.</p><h3>Responsibilities</h3><ul><li>Repair and Replace HVAC systems, including air conditioners, furnaces, and existing ductwork in residential settings.</li><li>Perform routine maintenance and repairs on existing HVAC equipment to ensure optimal performance.</li><li>Diagnose HVAC system malfunctions and provide effective solutions to repair them.</li><li>Communicate with clients to explain service options, provide estimates, and address any questions.</li><li>Maintain detailed records of services rendered and parts used during repairs and installations.</li><li>Stay updated on industry trends, technologies, and best practices to provide clients with the best service possible.</li></ul>

Proven HVAC technician or installer experience; valid HVAC certifications; strong knowledge of HVAC systems; diagnostic and problem-solving skills; able to work independently; good communication; physically capable of heavy lifting; HS diploma; HVAC training a plus.

<p>The Dispatcher at NH Ross plays a critical role in ensuring the smooth operation of our logistics and delivery processes. You will be responsible for coordinating and scheduling deliveries, managing routes, and communicating effectively with drivers and clients to ensure timely and efficient service. The ideal candidate will have strong organizational skills, the ability to multitask, and a knack for problem-solving. As a key member of our operations team, you will help optimize resource allocation and contribute to our commitment to excellent customer service.</p><p></p><h3>Responsibilities</h3><ul><li>Coordinate and dispatch drivers for deliveries and pickups in a timely and efficient manner.</li><li>Manage and optimize delivery routes to ensure timely service while minimizing costs.</li><li>Communicate with drivers to provide instructions, updates, and support.</li><li>Monitor the status of deliveries and promptly address any issues that arise during transit.</li><li>Maintain accurate records of dispatch activities and driver schedules.</li><li>Collaborate with other departments to ensure smooth communication and operations.</li><li>Assist in the training and onboarding of new dispatch personnel as needed.</li></ul>

Dispatcher

Proven dispatcher or logistics experience; strong organizational, multitasking, communication, and problem-solving skills; able to work under pressure; familiar with dispatch software and GPS.

Proven experience as a dispatcher or in a related logistics role; strong organizational and multitasking abilities; excellent communication; ability to work under pressure; familiarity with dispatch software and GPS systems; problem-solving and detail orientation; high school diploma (logistics training a plus).

Proven dispatcher or related logistics experience; strong organization, multitasking, and communication; working under pressure; familiarity with dispatch software and GPS; HS diploma; logistics training a plus.

Experience as a dispatcher or related logistics role; strong organization, multitasking, and communication; able to work under pressure; familiar with dispatch software and GPS; problem-solving.

<p>As a Customer Service Representative at NH Ross, you will be the first point of contact for our valued customers. Your role is to provide top-notch service by addressing inquiries, resolving issues, and ensuring a seamless experience for all clients. You will be responsible for handling a variety of customer requests through multiple channels including phone, email, and in-person interactions. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to think critically under pressure. As part of our dynamic team, you will play a vital role in enhancing customer satisfaction and loyalty.</p><h3>Responsibilities</h3><ul><li>Respond to customer inquiries and provide accurate information regarding products and services.</li><li>Resolve customer complaints in a timely and professional manner.</li><li>Process orders, refunds, and exchanges as necessary.</li><li>Maintain records of customer interactions and transactions.</li><li>Collaborate with other departments to resolve complex customer issues.</li><li>Contribute to the continuous improvement of customer service processes and policies.</li><li>Stay updated on product offerings and promotions to effectively assist customers.</li></ul>

Customer Service Representative

Experience in customer service, strong communication, able to multitask, proactive problem solving, familiar with customer service software, detail-oriented, team player, HS diploma required; higher education a plus.

<p>NH Ross is seeking an experienced and reliable <strong>HVAC Installer Subcontractor</strong> to join our growing team. This is a great opportunity for a skilled professional looking for work and competitive pay.</p><p><strong>Responsibilities:</strong></p><ul><li> Install residential HVAC systems </li><li> Replace and upgrade existing systems </li><li> Ensure all installations meet code and company quality standards </li><li> Communicate effectively with team members and customers </li><li> Maintain a clean and safe work environment </li></ul>

HVAC Installer Subcontractor

Proven HVAC installer experience; valid driver’s license and reliable transportation; own tools; strong HVAC knowledge; able to work independently; proper licensing and insurance.

<p>As a Residential Electrician Technician at NH Ross, you will be responsible for the installation, maintenance, and repair of electrical systems in residential buildings. Your expertise will ensure that our clients' homes are safe, energy-efficient, and up to code. You will work closely with homeowners to assess their electrical needs, troubleshoot issues, and provide solutions that enhance their living spaces. The ideal candidate will have a strong technical background in residential electrical systems, excellent problem-solving skills, and a commitment to delivering outstanding customer service.</p><h3>Responsibilities</h3><ul><li>Install, repair, and maintain electrical systems and equipment in residential settings.</li><li>Evaluate electrical systems, appliances, and equipment to identify repair and replace needs.</li><li>Ensure all work complies with local and national electrical codes and safety standards.</li><li>Communicate with homeowners to explain services and address any concerns or questions.</li><li>Perform diagnostics and troubleshooting on electrical systems to identify faults.</li><li>Document work performed and maintain accurate records of services and repairs.</li><li>Keep up-to-date with the latest industry practices and technologies.</li></ul>

Electrician

Residential electrician experience, valid license and up-to-date certifications, knowledge of electrical systems and codes, problem-solving, client communication, physical labor capability, high school diploma.

<p>As a Residential Service Plumber Technician at NH Ross, you will be responsible for providing top-quality plumbing services in residential settings. Your duties will include diagnosing plumbing issues, performing installations, and conducting repairs on various plumbing systems, including sinks, faucets, toilets, and water heaters. A commitment to customer satisfaction, along with technical expertise and excellent troubleshooting skills, is essential for success in this role. The ideal candidate will take pride in delivering efficient and reliable plumbing solutions while ensuring a positive client experience.</p><h3>Responsibilities</h3><ul><li>Inspect, diagnose, and repair plumbing systems and fixtures in residential properties.</li><li>Install new plumbing systems, including piping, drains, fixtures, and appliances.</li><li>Ensure all work complies with local plumbing codes and safety standards.</li><li>Communicate effectively with homeowners to provide clear explanations of services and solutions.</li><li>Respond promptly to service calls and emergencies to resolve plumbing issues.</li><li>Maintain accurate records of services performed and parts used in repairs.</li><li>Stay informed about the latest advancements in plumbing technologies and local regulations.</li></ul>

Plumber

Residential plumber experience, valid license, strong diagnostic skills, ability to work independently, good communication, physically capable, HS diploma.

Experience as residential plumber or similar; valid plumbing license and certifications; knowledge of plumbing systems; strong diagnostic and communication skills; ability to work independently; HS diploma; physical ability.

Proven residential plumbing experience; valid license and certifications; strong diagnostic skills; ability to work independently; good communication; physical ability for manual labor; HS diploma or equivalent.

<p>As a Sales Representative at NH Ross, you will be instrumental in driving our sales efforts and expanding our client base. Your primary responsibility will be to engage potential customers, understand their needs, and offer tailored solutions that align with our product offerings. You will leverage your strong communication skills and sales expertise to build lasting relationships with clients and help them achieve their HVAC and plumbing goals. The ideal candidate will be motivated, results-oriented, and passionate about delivering excellent customer service.</p><h3>Responsibilities</h3><ul><li>Identify and pursue new sales opportunities through networking, cold calling, and referrals.</li><li>Conduct needs assessments with clients to determine the best solutions for their HVAC and plumbing needs.</li><li>Prepare and deliver engaging presentations and product demonstrations to prospective clients.</li><li>Negotiate contracts and close sales while ensuring customer satisfaction.</li><li>Maintain a pipeline of leads and manage the sales process from initial contact to final sale.</li><li>Collaborate with the service and installation teams to ensure client needs are met post-sale.</li><li>Stay informed about industry trends, competitor offerings, and product knowledge to effectively sell our services.</li></ul>

Sales Representative

Proven sales experience, ideally in HVAC/plumbing/home services; strong sales targets; great communication; CRM proficiency; high school diploma; business degree a plus.

<p>As an HVAC Sales Representative at NH Ross, you will play a crucial role in driving sales of heating, ventilation, and air conditioning systems and services. Your primary responsibility will be to identify customer needs, provide solutions, and close sales while ensuring a high level of customer satisfaction. You will work closely with both residential and commercial clients to understand their HVAC requirements and educate them on our products and services. The ideal candidate will possess strong sales skills, excellent communication abilities, and a solid understanding of HVAC systems.</p><h3>Responsibilities</h3><ul><li>Engage with prospective customers to assess their HVAC needs and present suitable solutions.</li><li>Conduct site visits and evaluations to provide accurate quotes and recommendations.</li><li>Develop and maintain relationships with clients, ensuring follow-up and support throughout the sales process.</li><li>Educate customers on the benefits of HVAC systems and the features of our products and services.</li><li>Achieve and exceed sales targets while maintaining a focus on customer satisfaction.</li><li>Collaborate with the installation and service teams to ensure seamless project delivery and customer experience.</li><li>Stay informed about industry trends, competitors, and product knowledge to leverage in sales presentations.</li></ul>

HVAC Sales

Proven sales experience, HVAC knowledge, strong communication, targets, CRM familiarity; HS diploma plus business education a plus.