Jobs at TaskUs | HiringCafe

TaskUs

Quality Manager

5+ years of management experience, BPO background, quality certification preferred, fluent in English.

Teammate

Experience in customer service, sales, billing, collections, and technical support; strong communication skills; computer literate; able to type at least 30 WPM for voice and 35 WPM for non-voice campaigns.

People Strategist

Bachelor's degree in IT or HR; 5+ years HR experience; HRIS management; strong analytical, project management, and data integrity.

WFM Reporting Analyst

6+ months WFM reporting experience; strong analytics; Power BI and ETL exposure preferred; able to handle large datasets and communicate clearly.

Teammate - Batangas

Customer service experience with phone, email, and live chat; strong communication; computer literacy; fast typing; problem solving; self-motivated; able to work independently and with teams; flexible scheduling.

Team Leader

Team Leader with 1+ year experience leading 10+ teammates in a customer support/outsourcing environment.

Customer service or support experience; strong communication; computer literate; 30 WPM for voice, 35 WPM for non-voice; able to work on cyclical schedules.

WFM Planner

2+ years in Workforce Planning in a BPO; forecasting, capacity planning, scheduling; strong analytical and communication; MS Office proficiency.

One year of team leadership experience managing at least 10 teammates in a customer support role; strong verbal/written communication; CRM tools familiarity.

Operations Manager 

Lead day-to-day operations of a call center, manage up to 150 FTE, oversee client relationships, drive KPIs, and scale operations with strong English skills.

Quality Analyst (Malaysia)

Quality Analyst

Bilingual in Mandarin and English; 2+ years of college; 1+ year QA experience; strong analytical and testing design skills.