Arise Virtual Solutions

Manager, Customer Success

Customer Success Manager

Minimum 5 years operations management in contact center/BPO; vendor management; QA; Bachelor’s degree; flexible with client needs.

Manager, Learning Delivery

Manager

Bachelor’s degree; LMS experience; proven leadership of large teams; strong project management; proficiency with MS Office and webcasting/learning platforms.

Admin, Learning Delivery

Manage learning delivery support, coordinate partner communications, document procedures, and assist with reporting and certification processes.

Lead, Workforce Compliance & Audit

8+ years in Workforce Management with compliance/audit experience; bachelor’s in business/finance or related analytical field; strong Excel and data analysis skills.

Architect, Integration

8+ yrs enterprise integration; 4+ yrs MuleSoft; 4+ yrs Salesforce integrations; API-driven, event-driven, cloud architectures.

Planner, Workforce Management

Planner

At least 5 years of call center Workforce Management experience; proficient in MS Excel and PowerPoint; knowledge of Anaplan; experience with WFM and ACD systems; strong analytical and communication skills.

Analyst, Real Time Adherence

Real Time Adherence Analyst

Real Time Adherence Analyst with 1+ year contact center WFM experience; proficient with CMS tools and Excel/Google Sheets; strong analytical, communication, and organizational skills.

Real Time Analyst

High School diploma; 1+ year WFM/contact center experience; strong WFM tools knowledge; Excel skills; analytical, detail-oriented; able to work independently; flexible schedule including nights and weekends.

Lead, Sales Operations - Data and AI

Lead, Sales Operations

5-7 years sales/BD/AM in tech or AI services; strong AI/ML data lifecycle knowledge; excellent client communication.

Manager-Financial Planning and Analysis

Manager, Financial Planning and Analysis

5+ years FP&A in CX/outsourcing; Chartered Accountant; advanced Excel; Hyperion/Oracle; Power BI; strong communication; US shift.

Project Manager, Instructional Design

Lead instructional design projects, onboard client learning programs, manage multi-team collaboration, and deliver learning solutions for client opportunities.

Interaction Analytics Analyst

3+ years in speech/data analytics; experience with CallMiner Eureka, Nexidia, Verint, Mattersight, NICE or similar; fluent in English; proficient in Excel, Tableau, Power BI, SQL; proven data analysis and managerial experience.

Sr. Manager, Customer Success

Lead client relationships, manage vendor performance, ensure outcomes and growth; strong leadership and vendor management.

Contact center/BPO experience at a manager level required; 5+ years operations management in contact center/BPO; vendor management; QA; MS Office; data-driven; strong communication.

Director, Customer Success

Bachelor's degree required; 5-7 years exempt managerial experience in a BPO; P&L management; travel; MS Office proficiency; client-facing leadership.

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Lead, Quality Assurance

Quality Assurance Lead

3+ years QA lead experience; strong quality framework knowledge; excellent English, reporting, and analytical skills; proficient in MS Office; ability to present findings.

Title	Location	Date
Manager, Customer Success Full Time · 5+ YOE India · Remote	India Remote	Apr 28, 2026
Manager, Learning Delivery Full Time Jamaica · Remote	Jamaica Remote	Apr 28, 2026
Admin, Learning Delivery Full Time United States · Remote	United States Remote	Apr 28, 2026
Lead, Workforce Compliance & Audit Full Time · 8+ YOE India · Hybrid	India Hybrid	Apr 8, 2026
Architect, Integration Full Time · 8+ YOE India · Hybrid	India Hybrid	Mar 20, 2026
Planner, Workforce Management Full Time · 5+ YOE United States · Remote	United States Remote	Mar 17, 2026
Analyst, Real Time Adherence Full Time · 1+ YOE United States · Remote	United States Remote	Mar 17, 2026
Analyst, Real Time Adherence Full Time · 1+ YOE United States · Remote	United States Remote	Mar 11, 2026
Lead, Sales Operations - Data and AI Full Time · 5+ YOE San Francisco, California, United States · Hybrid	San Francisco, California, United States Hybrid	Mar 11, 2026
Manager-Financial Planning and Analysis Full Time · 5+ YOE India · Remote	India Remote	Mar 11, 2026
Project Manager, Instructional Design Full Time · 2+ YOE India · Remote	India Remote	Mar 10, 2026
Interaction Analytics Analyst Full Time · 3+ YOE United States · Remote	United States Remote	Mar 6, 2026
Sr. Manager, Customer Success Full Time · 3+ YOE Jamaica · Remote	Jamaica Remote	Mar 6, 2026
Manager, Customer Success Full Time · 5+ YOE Jamaica · Remote	Jamaica Remote	Mar 6, 2026
Director, Customer Success Full Time · 5+ YOE Jamaica · Onsite	Jamaica Onsite	Mar 6, 2026
Lead, Quality Assurance Full Time · 3+ YOE United States · Remote	United States Remote	Feb 11, 2026

Activities	Customer service outsourcingVirtual contact centerBusiness process managementWorkforce management toolsGig economy solutions
Headquarters	US
Industries	Business Process OutsourcingCustomer Experience
Name	Arise Virtual Solutions
Employees	4,900
Type	Private
Parent Company	Vivtera
Subsidiaries	Officium LabsSlice
Tagline	Operates a platform for virtual customer service outsourcing
Founded	1,994
Website	arise.com
Latest Funding Round	Private Equity
Latest Funding Year	2,019
Latest Investors	Warburg PincusVivtera

Arise Virtual Solutions

About Arise Virtual Solutions