HiringCafe
Posted 3w ago

Junior Account Executive

@ Shipa
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Dubai, Dubai, United Arab Emirates
OnsiteFull Time
Responsibilities:manage relationships, coordinate operations, maintain CRM
Requirements Summary:Bachelor's degree in Business, Logistics, Marketing or related field; 1–3 years in account management, logistics coordination, or client-facing sales; CRM familiarity; English proficiency; exposure to eCommerce/logistics is a plus.
Technical Tools Mentioned:Salesforce, HubSpot, Microsoft Office, Google Workspace
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Job Description

Job Brief:

We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.

Your Responsibilities:

Account Support – eCommerce & Cross-Border

  • Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
  • Support in executing strategic account plans and onboarding new clients.
  • Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
  • Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
  • Maintain accurate client records, contact databases, and account activity logs in the CRM.

Revenue Support

  • Assist in identifying upsell and cross-sell opportunities within existing accounts.
  • Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
  • Track and report on account revenue performance against targets on a regular basis.

Customer Relationship Management

  • Act as a first point of contact for day-to-day client queries and service-level concerns.
  • Develop a strong understanding of each client's logistics requirements and business model.
  • Escalate complex issues with a clear summary and recommended resolution.
  • Contribute to process improvements that enhance client satisfaction and delivery efficiency.

Reporting & Pipeline

  • Maintain and update CRM data, sales pipelines, and activity reports consistently.
  • Prepare weekly account status updates and performance dashboards for senior review.
  • Track client onboarding milestones and ensure all documentation is in order.

Stakeholder Coordination

  • Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
  • Support representation at industry events, trade shows, and client meetings as required.