The Account Coordinator will be responsible for handling incoming orders from start to completion.You will work with our clients via email and phone to create custom proposals for each client and respond quickly and thoroughly to all incoming inquiries, helping them pull together all the items needed for their order. 

TYPE: Full-Time/ 40 Hours per week 
SCHEDULE: Monday-Friday, 8:30AM-5:00PM

ESSENTIAL FUNCTIONS

• Respond quickly and thoroughly to incoming orders via email and phone. 
• Develop detailed proposals for clients of all levels. 
• Gather important details from the client to finalize and schedule logistics for the client’s order.
• Participate in weekly production meetings to resolve such things as inventory shortage and quality issues.
• Assist with change orders requests and revisions.
• Maintain thorough product knowledge to successfully engage with clients and generate interest in additional products. 
• Collaborate with other departments to arrange products in the showroom for the client to have an opportunity to see their selected products. 

SKILLS REQUIREMENTS

• Conflict management skills: You'll need to confidently balance the needs of the customer from a variety of pre and post order issues such as delivery questions, returns, damages, and order changes.
• Be Tech Savvy & Multitask: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions regarding our inventory.
• Sales Skills: Ability to be persuasive to suggestively sell with clients in order to meet defined sales goals. 
• Organization Skills: You will be working in a fast-paced environment with “doers” in a company that is rapidly moving forward. You'll need to manage your time effectively, prioritize tasks, set goals and develop systems for yourself to achieve those goals.

QUALIFICATIONS 

• A minimum of 2 years of experience in administrative sales role or similar
• Must have excellent verbal and written communication skills
• Knowledge of working with Google Office Suite