HiringCafe
Posted 1w ago

Account Manager - Issue Management

@ FLS Connect
View All Jobs
Oakdale or Saint Paul
$60k-$65k/yrRemoteFull Time
Responsibilities:managing accounts, planning programs, preparing reports
Requirements Summary:Bachelor's degree or equivalent experience; 3+ years account/project/client services experience preferred; background/interest in politics, public affairs, or survey/marketing; strong organization, communication, analytical skills; Microsoft Excel and Word proficiency.
Technical Tools Mentioned:Microsoft Excel, Microsoft Word
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Job Description

Company:                  FLS Connect, LLC

About Company:     www.flsconnect.com

Position Title:         Account Manager

Department:           Client Services

Reports To:            Director of Client Services

Location:                Saint Paul, MN or Remote

 

About FLS Connect

FLS Connect is a premier strategic communications firm specializing in direct voter contact. For over 25 years, we’ve led the way in data-driven engagement for Republican campaigns and causes. Our integrated suite of technologies powers effective outreach through data analytics, fundraising, issue advocacy, and voter communication—connecting with audiences via phone, text, email, conferencing, and virtual town halls.

 

Position Overview

As an Account Manager on our Client Services team, you will play a key role in managing political, voter contact, and public affairs/issue advocacy client accounts. You’ll be responsible for delivering high-impact communication programs, ensuring client satisfaction, and supporting the strategic goals of our team. This role requires a proactive, detail-oriented professional who thrives in a fast-paced, deadline-driven environment.

 

Key Responsibilities

  • Serve as the primary point of contact for a portfolio of political/voter contact and public affairs/issue advocacy client accounts.
  • Build and maintain strong client relationships, ensuring consistent communication and satisfaction.
  • Plan, execute, and optimize multi-channel voter contact and issue advocacy programs.
  • Manage project timelines, budgets, and deliverables with precision.
  • Collaborate with internal teams to ensure seamless execution of services, including:
    • Outbound/inbound calls
    • Digital and text-based outreach
    • Town hall events and conferencing
    • Data enhancement and cloud-based tools
  • Oversee client onboarding, invoicing, and accounts receivable.
  • Draft and manage approval of scripts, messages, and campaign content.
  • Monitor performance metrics (KPIs), troubleshoot issues, and implement improvements.
  • Prepare and present detailed client reports and strategic recommendations.
  • Support proposal development and contribute to sales and marketing efforts.
  • Provide occasional support to internal teams, including mail production, QA, and help desk.