Account Manager

At Transit Technologies, we help transportation organizations improve safety, efficiency, compliance, and rider experience through innovative software and technology solutions. Our portfolio of companies serves public agencies, universities, healthcare systems, and private transportation providers across North America, helping communities move millions of people every day.

As our business continues to grow, we're expanding our Customer Success organization with professionals who are passionate about building trusted relationships, delivering measurable customer outcomes, and creating long-term partnerships.

If you enjoy solving complex business challenges, working closely with customers, and helping organizations maximize the value of technology, we'd love to meet you.

About the Opportunity

We are seeking an experienced Account Manager to own a portfolio of strategic customer accounts and drive adoption, retention, renewals, and growth.

This is more than an account management role.

You'll become a trusted advisor who helps customers achieve meaningful business outcomes while strengthening long-term partnerships with Transit Technologies.

Success in this role comes from understanding your customers' goals, proactively solving challenges, identifying opportunities for growth, and ensuring every customer receives exceptional service throughout their journey.

Our mission is simple:

Defend. Delight. Expand.

What You'll Do

Customer Success & Adoption

Lead the transition from Implementation to Customer Success by establishing strategic value realization plans.
Develop customer success plans with measurable goals, adoption milestones, and long-term business objectives.
Help customers optimize workflows, increase product adoption, and maximize return on investment.
Monitor customer health and proactively identify risks before they become retention concerns.
Build a deep understanding of each customer's operations, priorities, and strategic initiatives.
Ensure customers receive services aligned with contractual commitments and service level agreements.

Renewals & Customer Retention

Own the renewal strategy for your assigned portfolio from planning through execution.
Demonstrate ongoing business value and measurable ROI throughout the customer lifecycle.
Maintain accurate customer health scores, renewal forecasts, and risk assessments within Salesforce and Service Cloud.
Partner with Product, Support, Engineering, Billing, and Legal to resolve customer challenges and strengthen long-term partnerships.

Account Growth & Expansion

Identify opportunities to expand customer partnerships through additional products, services, users, and business units.
Collaborate with Sales to develop and support expansion strategies.
Provide customer insights, business objectives, stakeholder mapping, and success stories that improve expansion opportunities and customer outcomes.

Executive Partnership

Build trusted relationships with executive sponsors and key decision-makers.
Lead Quarterly Business Reviews (QBRs) focused on business outcomes, adoption trends, strategic roadmaps, and return on investment.
Serve as the voice of the customer by identifying trends, sharing feedback, and partnering with Product teams to continuously improve the customer experience.

What You'll Bring

Required Qualifications

5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another customer-facing SaaS role.
Experience managing a portfolio of customer accounts with responsibility for retention, renewals, customer satisfaction, and growth.
Strong consultative relationship-building skills with executive-level stakeholders.
Experience leading Quarterly Business Reviews (QBRs) and presenting business value to senior leadership.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Experience using Salesforce, customer success platforms, and customer support tools.
Experience supporting renewals, commercial discussions, and expansion opportunities.
Excellent written, verbal, and presentation communication skills.

Preferred Qualifications

Experience supporting public sector, transportation, mobility, or enterprise SaaS customers.
Background in change management or business process improvement.
Experience working across Product, Engineering, Support, and Sales organizations.
Familiarity with Annual Recurring Revenue (ARR), customer health metrics, and SaaS performance indicators.

The Ideal Candidate

The ideal candidate is more than an Account Manager.

You are a trusted advisor who enjoys building lasting customer relationships, solving business challenges, and helping organizations achieve measurable success.

You take ownership of your portfolio, communicate confidently with executives, and proactively identify opportunities to improve customer outcomes.

You thrive in collaborative environments, enjoy learning new technologies, and are motivated by helping customers succeed while contributing to the continued growth of Transit Technologies.

How Success Will Be Measured

Success in this role will be measured through:

Customer retention and renewal performance.
Product adoption and customer engagement.
Customer health and satisfaction scores.
Successful execution of Quarterly Business Reviews.
Expansion opportunity identification and support.
Portfolio growth and Annual Recurring Revenue (ARR) retention.
Accurate forecasting and CRM management.
Cross-functional collaboration and customer advocacy.

Who You Are

At Transit Technologies, we hire people who embody our core behaviors and help raise the standard throughout our organization.

Own It

You take ownership of your customer portfolio, proactively solve problems, and consistently follow through on your commitments.

Drive Results Relentlessly

You focus on delivering measurable customer outcomes, increasing adoption, protecting renewals, and creating long-term value.

Inspire and Elevate Others

You build trust with customers and teammates while helping others succeed through collaboration, mentorship, and shared success.

Think Critically, Act Decisively

You analyze customer challenges, make thoughtful decisions, and confidently navigate complex business situations.

Communicate with Impact

You influence executives, customers, and colleagues through clear, professional, and credible communication.

Be Obsessed with Growth

You continuously seek opportunities to improve customer outcomes, expand your knowledge, and embrace change.

Raise the Standard

You pursue excellence in every customer interaction and continuously look for ways to improve processes and deliver greater value.

Stay Coachable

You welcome feedback, adapt quickly, and believe continuous learning is essential to long-term success.

Why Join Transit Technologies?

Help transform the future of mobility through innovative SaaS technology.
Build trusted partnerships with organizations that keep communities moving.
Join a collaborative, high-performing team focused on customer success and continuous improvement.
Work alongside talented professionals who value ownership, innovation, and accountability.
Enjoy opportunities for professional growth within a rapidly expanding technology organization.
Make a measurable impact on customers, communities, and the future of transportation technology.

At Transit Technologies, we don't simply hire Account Managers—we hire trusted advisors who are passionate about customer success, innovation, and making a lasting impact.

If you're ready to help customers succeed while growing your career with an industry leader, we'd love to hear from you.