Role: Account Manager
Location: Bangalore, Mumbai & Delhi
Responsibilities:
- Client Relationship
Management:
Build and maintain strong, long-lasting relationships with clients. - Sales Strategy Development: Develop and implement
strategic sales plans to achieve company goals. - Account Growth: Identify and grow
opportunities within assigned accounts. - Negotiation and Closing: Negotiate contracts and
close agreements to maximize profits. - Customer Needs Analysis: Understand customer needs
and provide appropriate IT solutions. - Performance Metrics: Track and analyze key
account metrics, such as sales results and forecasts. - Collaboration: Work closely with internal
teams, including marketing, support and product development, to ensure
customer satisfaction. - Problem Resolution: Handle customer complaints
and provide solutions to ensure a high level of customer satisfaction. - Reporting: Prepare regular reports on
account status and sales performance.
Qualifications:
- Experience: At least 4 years of
experience in IT services/products sales. Experience handling BFSI/Fintech
clients would be an added advantage. - Education: Bachelor's degree in
Business Administration, Marketing, or a related field. MBA would be an
added advantage. - Communication Skills: Excellent verbal and
written communication skills. - Negotiation Skills: Strong negotiation and
closing skills. - Technical Knowledge: Familiarity with IT
industry, including software, hardware, networks, and data centers. - Analytical Skills: Ability to analyze sales
data and metrics. - Customer Focus: Strong customer service
orientation. - Team Player: Ability to work
collaboratively with cross-functional teams. - Problem-Solving Skills: Strong problem-solving and
conflict resolution skills.