About the Department

GENERAL DESCRIPTION:  

Join the Wyoming Department of Family Services in a vital role that helps ensure children and families receive the financial support they depend on. This position provides fiscal and customer service support for the Child Support Program and State Disbursement Unit, helping maintain the accuracy, efficiency, and integrity of child support payment processing throughout the state.

In this role, you will serve as a resource for clients, employers, case managers, and program staff by responding to inquiries, researching and analyzing fiscal information, and providing technical assistance related to child support payments and accounts. You will play an important part in ensuring child support payments are accurately processed and distributed within federally mandated timelines, directly supporting Wyoming families and children.

Responsibilities include reviewing and processing financial transactions, maintaining fiscal records, preparing deposits, generating financial and statistical reports, reconciling fiscal information, and ensuring compliance with established accounting procedures and regulations. You will also assist with payment processing through the state's POSSE and WOLFS systems, review supporting documentation for fiscal transactions, and help maintain accurate records and document retention practices.

This position offers a diverse blend of customer service, financial processing, data analysis, and administrative responsibilities. Success in this role requires attention to detail, strong organizational skills, and a commitment to providing excellent service while supporting the Department's mission of strengthening and protecting Wyoming families.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!  

Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Human Resource Contact: Michelle Johnson / [email protected] 

• Shares front window coverage with other staff members to assist walk-in clients.
• Answer Call Center phone calls from clients, employers, and case managers and provide the information requested
  or redirect callers to units as needed.
• Researches, analyzes data, and interprets fiscal information for clients and child support program staff.
• Accurately processes child support payments received at the State Disbursement Unit onto the state POSSE
  system within the 2-day federal requirement.
• Posts fiscal/statistical data, performs calculations, balances totals, and verifies, sorts, and sequences fiscal data
  documents.
• Produces financial or statistical reports to prepare and complete deposits for child support payments; verifies
  amounts recorded.
• Applies established accounting procedures and regulations in maintaining financial records or other fiscal
  documents. File retention of hard copy information and filing.
• Sort mail and batch child support payments for daily processing.
• Prepares mail for central mail.
• Performs financial processing functions for transactions of a non-routine or unusual nature.
• Receives and examines fiscal documents to determine if budget/expenditure coding, necessary supporting
  documentation, and appropriate approvals are included in the submission.
• Enters WOLFS document for payment.
• Prepare and submit CR Documents on WOLFS.

Position Duties

PREFERENCES: 

Preference may be given to applicants who are detail-oriented, multitasking capable, organized, and able to prioritize, have data entry experience, are good communicators both orally and in writing, and have customer service experience.

Preference may be given to applicants who have experience with the POSSE and WOLFS systems.

• Ability to work as part of a team.
• Skills in customer service.
• Ability to communicate effectively in person, by phone, electronic methods, and in writing.
• Skills in problem-solving and researching.
• Knowledge of the Parental Obligation System for Support Enforcement (POSSE) system.
• Knowledge of federal and state laws relating to the Child Support Program, economic assistance, and privacy
  laws. Federal codes, regulations, and related statutes.
• Knowledge of computer program applications, data management and record keeping, Word, and Excel.
• Knowledge of Generally Accepted Accounting Principles.
• Knowledge of data entry in the WOLFS system.

Minimum Qualifications

• This position takes place in an average work environment

• FLSA: Non-Exempt 
• All positions within the Department of Family Services will require a background check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.
   

Other Qualifications

Benefits

Working for the State of Wyoming means more than a job — it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

• Comprehensive health coverage – medical, dental, and vision plans for you and your family
• Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 11 paid holidays each year
• Public Service Loan Forgiveness eligibility – for those with qualifying student loans
• Training and professional development – to support your career growth and advancement
• Employee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program – Earn paid time off and incentives by focusing on your personal health

Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can’t find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

 Click here for detailed information or you can watch this short video to learn about our benefit package!.

Supplemental Questions

01

(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associate's Degree
• Associate's Degree and additional coursework
• Bachelor's Degree
• Bachelor's Degree and additional coursework
• Master's Degree
• Master's Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02

(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A

03

(FIAC07) How many years of relevant work experience or transferable skills do you have related to the job description?

• No relevant experience, but willing to learn.
• Less than one (1) year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

04

(AA) Describe your relevant experience below.

05

Are you skilled or have experience in any of the following areas?
Check all that apply.

• Ddetail-oriented
• Multitasking capable
• Organized
• Able to prioritize
• Data entry experience
• Good communicators both orally and in writing
• Customer service
• Experience with the POSSE
• Experience with the WOLFS

06

(A1) Where did you hear about this opportunity?

• Government Jobs @
  www.governmentjobs.com/careers/wyoming
• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resources Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other

07

(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus.

08

(A1) If you selected Other, please tell us where you heard about this opportunity.

09

(AA) VETERANS' PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application.

I have read and understand the veterans' preference disclosure.

• Yes
• No
• I am not a veteran

10

(AA) VETERANS' PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

11

(A2) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify.

I have read and understand the above statement.

• Yes
• No

Required Question

Agency Information

Employer

State of Wyoming

Address

Human Resource Contact Information located in the

General Description Section






Statewide, Wyoming, 82002

Phone

307-777-7188

Website

http://agency.governmentjobs.com/wyoming/default.cfm