SUMMARY CLASS TITLE:  RECEPTIONIST

Job Code: 7791
 180 Days
7.00 Hours a Day


BASIC FUNCTION:
 
Operate a telephone switchboard at District or school-site office; perform receptionist, clerical and mail distribution duties; provide routine information to the public; perform receptionist duties, greeting and directing visitors.
 
REPRESENTATIVE DUTIES:
 

• Operate a switchboard; provide routine information and assistance; receive incoming calls and make necessary connections to school or District office or individual; take and transmit information and messages as requested.
• Perform a variety of clerical work as assigned including posting and maintaining records, typing and duplicating materials, receiving, sorting and distributing mail, preparing bulk and certified mail and maintaining postage records; assist other offices with a variety of clerical duties as directed.
• Greet, screen and direct visitors to appropriate departments; provide routine information to the public.
• Prepare, duplicate, assemble and distribute materials; maintain telephone personnel directory as assigned.
• File and type routine lists, records, reports and correspondence.
• Operate a variety of office equipment including typewriter, postage meter, calculator and copy machine.
• Distribute forms and applications; assist in completion and verify accuracy and completeness.
• Assure the switchboard is covered during working hours; train and provide work direction to substitutes and student workers.
• Contact police, security, fire and medical personnel as procedures require.
• Perform related duties as assigned.

 
KNOWLEDGE AND ABILITIES:
 
      KNOWLEDGE OF:

• Operation of telephone switchboard.
• Telephone techniques and etiquette.
• Modern office practices, procedures and equipment.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Basic computer operation.
• Basic math.
• Postage regulations.
• Interpersonal skills using tact, patience and courtesy.
• Record-keeping techniques.

Receptionist - Continued                                                                                                   
 
      ABILITY TO:

• Operate an assigned switchboard at District or school-site office.
• Perform receptionist, clerical and mail distribution duties. 
• Provide information in a clear and understandable manner.
• Work independently with constant interruptions.
• Receive the public tactfully and courteously.
• Operate office equipment including typewriter, calculator, copier and postage machine.
• Type at an acceptable rate of speed.
• Understand and follow oral and written directions.
• Establish and maintain cooperative and effective working relationships with others.
• Maintain records and files.
• Work confidentially with discretion.
• Communicate effectively both orally and in writing.
• Basic math.

 
EDUCATION AND EXPERIENCE:
 
Any combination equivalent to:  high school diploma, G.E.D. Certificate or demonstrated progress toward obtaining a G.E.D. as required by Kentucky law and one year of general clerical experience, including typing, public contact and the operation of a switchboard.