ADMINISTRATIVE ASSISTANT 

Magnolia Downs Apartments - Charleston, SC 29407

The Administrative Assistant provides high-level administrative and customer service support for a large multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service


• Manage high-volume phone calls, emails, and in-person inquiries


• Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation


• Maintain and organize a large volume of resident files, leases, and compliance documentation


• Process rent payments, assist with delinquency tracking, and support monthly reporting


• Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction


• Assist with move-ins and move-outs, including unit readiness coordination and documentation


• Prepare notices, correspondence, and community communications


• Support property manager with reports, data entry, and operational tasks


• Maintain office supplies and ensure smooth day-to-day office functionality


• Assist with resident events and community engagement initiatives


• Ensure compliance with company policies, fair housing regulations, and local/state requirements

Qualifications

• High school diploma or equivalent required; Associate degree preferred


• 1–3 years of administrative, property management, or high-volume customer service experience


• Experience in multi-family housing or large communities preferred


• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment


• Proficiency in Microsoft Office (Word, Excel, Outlook)


• Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred


• Excellent communication and interpersonal skills


• Strong attention to detail and problem-solving abilities

 

 

Key Competencies

• Ability to handle high resident volume with professionalism and efficiency


• Strong multitasking and time management skills


• Customer-focused mindset with conflict resolution abilities


• Team-oriented with a willingness to support multiple departments


• Ability to maintain confidentiality and accuracy under pressure

Work Environment

• Office setting within a residential apartment community


• Frequent daily interaction with residents, prospects, and service vendors

Physical Requirements

• Ability to sit, stand, and walk for extended periods


• Occasional lifting of office supplies (up to 20 lbs)

Benefits

• 401(k)


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

 

Schedule

• 8 hour shift


• Monday to Friday

 

Ability to Commute (Required)

• Charleston, SC 29407

 

Work Location

• In person