It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, supervising front desk staff, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.
You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Client Services & Registration
● Provide excellent customer service in person, by phone, and by email.
● Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
● Assist with room and gym rental scheduling and payments.
● Maintain participant records, attendance, payments, and refunds.
● Set up program registrations in Salesforce and prepare attendance sheets.
Administrative & Marketing Support
● Support daily front desk operations and maintain an organized environment.
● Manage credits, refunds, and inventory of POS items (Uniforms, swim camps, dance tickets).
● Assist with special events and community outreach.
● Help create flyers, update the website, and support social media posts.
Facility & Program Support
● Assist with rental coordination and contract processing.
● Provide administrative support to department leadership.
● Track program enrollment and prepare basic reports.
● Greet prospective members and give tours of the facility.
Qualifications
● Strong computer skills (Google Workspace, Salesforce/CRM platforms).
● Excellent customer service, communication, and organizational abilities.
● Familiarity with youth aquatics, sports, or dance programs is a plus.
● CPR/First Aid certification or willingness to obtain.
Other Duties:
Perform additional assignments as required to meet the evolving needs of the department.
Hourly Rate: $18.00/hour
Job Details
● Location: Commonpoint - Central Queens (67-09 108th St., Forest Hills, NY, 11375)
● Employment Type: Part-Time (19 hours per week)
● Potential Work Shift Options:
● Mondays, Tuesdays, Wednesdays, Thursdays from 9:00am-1:00pm
● Mondays from 2:00-7:00pm
● Fridays from 2:00-7:00pm
● Saturdays and Sundays (8:00am - 12:00pm, 12:00-5:00pm, 5:00-11:00pm)
● Non-Union Position
● In-Person