About the Department

Colonial Behavioral Health provides opportunities for recovery to individuals and their family members in the areas of mental illness, substance use disorder, and developmental disabilities. Colonial Behavioral Health serves the citizens of James City County, City of Poquoson, City of Williamsburg, and York County.

We are currently recruiting for an Administrative Support position within our Emergency Services Department. This position performs a variety of clerical, administrative, technical, and administrative tasks for the assigned program unit.

Position Duties

• Duties include organizing, coordinating and monitoring all non-clinical operations of ES.
• Position will assist with non-crisis information and referral calls; answers, triages, and routes crisis calls; communicate/collaborate with community professionals, referral sources, and other collateral contacts about clients in crisis.
• Runs daily reports in the EHR for billing, quality assurance and productivity 
• Position serves as the primary contact for hearing outcomes, and  notifications, hospital admissions and court hearing tracking.  

Minimum Qualifications

Monday - Friday: 8:00am - 5:00pm
( Position requires evening hours coverage on occasion based on program needs)

Other Qualifications

Skills and Qualifications

• Must have the ability to prioritize tasks and take initiative.
• Must be able to maintain a high level of confidentiality.
• Possess the ability to interact with clients, coworkers, and the public in a pleasant, tactful and courteous manner.
• Knowledge of appropriate office practices and other computer experience required. 
• Knowledge of HIPAA regulations 
• Medical transcription experience is preferred.  
• High school diploma or equivalent required.
• At least one year of medical/behavioral health administrative support experience required.