About the Department

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Front Desk Support Staff who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Coastal Empire Community Mental Health Center, 1050 Ribaut Rd., Beaufort, SC 29902.

As the Front Desk Support Staff, working under the direct supervision of the Support Staff Supervisor of the Beaufort Clinic of Coastal Empire Community Mental Health Center, you will perform all administrative functions of the Beaufort Clinic as appropriate and directed in support of staff and the delivery of services in the Beaufort Clinic. Responsibilities for the Front Desk Support Staff:

Centralize scheduling for service providers in the Beaufort Clinic including psychiatrists, nurse practitioners, clinicians, and other service staff as directed. Make reminder calls and cancellation/rescheduling calls as directed/appropriate.
Complete/Process patient intakes. Answer phones and direct calls. Collect and distribute mail, faxes and all correspondence. Create and mail client correspondence as requested/directed. Maintain office equipment and office inventory. Provide general clerical tasks in support of clinical work (correspondence, scheduling/rescheduling, reports, etc. as appropriate/directed). Manage and ensure required annual Electronic Medical Records (EMR) record information is recorded and electronic signatures are captured.
Manage annual client financial reviews, batches and route all accounts receivables, updates daily cash log, update CIS, completes all ticket corrections including charges and paybacks, maintains and posts financial data to ledgers, collects payments, and completes deposit transactions daily. Address account balances with patients and encourage patients to make payments on account. Update client’s payment information including any insurance information at each visit as appropriate/needed and at the official annual requirement.
Communicate with telehealth staff. Coordinate service between patient and service staff. Gather required patient information required for service and relays information to providing staff. Provide support to off-site telehealth staff.
Cross train in all support staff duties and perform duties of all administrative specialist positions in absence of other support staff related to lunch schedules and any type of leave.
Provide oversight and management of physical office space and lobby area. Monitor and assure required signage is posted professionally/appropriately.

Position Duties

A high school diploma and two (2) years of clerical experience; or associate degree in secretarial science or other related field; or three (3) years of clerical experience.

Minimum Qualifications

Bilingual abilities in English and Spanish (or another language) are a plus.

Other Qualifications

Post hire, employees must:

Be able to complete Managing Agitation in the Psychiatric Setting (MAPS) certification
Have the ability to communicate clearly and effectively, both orally and in writing, with staff, consumers and public. Have extensive knowledge of office management, policies, practices and procedures.
Have considerable knowledge of computer programs, clerical formats and language usage.
Be able to perform record-keeping, general administrative functions and office organization.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)

Retirement benefit choices *

State Retirement Plan (SCRS)
State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Supplemental Questions

Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)?

If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition
(result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.

Checking this box indicates my understanding to the above referenced statement.

Do you have a high school diploma and work experience that is directly related to the area of employment and two (2) years of clerical experience; or associate degree in secretarial science or other related field; or three (3) years of clerical experience?

Please indicate your salary requirements (please be specific and not put "negotiable" or "open").

Required Question

Agency Information

Employer: State of South Carolina
Agency: Department of Behavioral Health and Developmental Disabilities
Address: 400 Otarre Parkway

Cayce, South Carolina, 29033
Phone: OIDD - (803)898-9600

OMH - (803) 898-8600

Administrative Assistant/Front Desk Support (Beaufort - Coastal Empire)