Description

OVERVIEW OF THE POSITION

The Administrative Assistant plays a crucial role in providing comprehensive support to the clinic by assisting the Practice Manager and ensuring smooth administrative operations. This position requires attention to detail, strong organizational skills, and the ability to multitask effectively in a fast-paced environment.

DUTIES

       Client Interactions

       Greet clients and ensure they have a positive experience during their visit to the clinic

       Answer phones, respond to texts, schedule appointments, and direct calls/messages to the appropriate staff members

       Administrative Tasks

       Process medical records and ensure accuracy and confidentiality

      Manage document uploading, voicemail system, and tasks in our EMR

       Verify insurance coverage and process insurance claims

       Fulfill records requests efficiently and maintain organized filing systems

      Ensure proper documentation of all updates for ease of communication amongst departments

       Additional duties as assigned

       Financial Administration

       Create pay sheets, collect payments from clients, and assist in managing credit/balances due

       Assist in insurance verification procedures to ensure smooth billing processes

       Clinic Support

       Contribute to the opening of the clinic, ensuring overall cleanliness and readiness for patients

       Collaborate with the clinic team to manage inventory and supplies effectively

       Assist clinical staff as needed, including escorting patients to restrooms or vehicles

Requirements

Qualifications:

       High school diploma or general education degree (GED) required

       Bachelor’s Degree or 2-3 years of clerical, secretarial, or office experience

       Proficient computer skills, including Microsoft Office or GSuite

       Deescalation skills preferred

WORK ENVIRONMENT

Office based and clinical setting

TRAVEL REQUIREMENTS

Commuting to and from clinic locations

Summary

ABOUT KLARISANA

At Klarisana, we are dedicated to providing personalized mental health care for individuals who have not found success with traditional treatments. Utilizing innovative psychedelic therapies with different forms of ketamine treatment we help our patients understand and integrate their past experiences to foster true healing. We walk side by side with our patients through a personalized journey that allows them to reconnect with their sense of self and a more peaceful and balanced perception of the world around them. Our safe and proven treatments have empowered thousands of people to overcome their challenges and focus on a brighter future and healthier mindset. Excellent customer service skills are required. We are a team of highly-motivated medical professionals and office personnel. Klarisana is one of the oldest and most experienced ketamine providers in the country.