The Administrative Assistant, Technical Operations provides administrative and data support to the Technical Operations and Asset Management team, which oversees equipment, supplies, deliveries, and patient setups.
This role is primarily administrative in nature, with a strong focus on maintaining accurate patient and operational data, reconciling service activity, and ensuring that all documentation is complete and aligned across systems. The position plays a key role in supporting workflow accuracy from service delivery through billing.
Key Responsibilities
Operational Reconciliation & Validation
Perform Patient Appointment Reconciliations (PA Recs) to ensure accuracy and completion of scheduled services
Complete Technician Work Order Reconciliations (TWO) to validate that all technician jobs are properly documented and closed
Regularly review Technician and Respiratory Therapist job records to confirm:
Services were completed as scheduled
Required documentation is accurate and complete
All billable items are captured correctly
Ensure validated information flows accurately into billing systems for timely invoice generation
Data Management & Salesforce Administration
Maintain and update records in Salesforce to ensure data accuracy and integrity
Audit system data regularly to identify discrepancies and resolve issues
Enter and update operational, service, and customer data as needed
Support reporting needs by ensuring clean, reliable data inputs
Train and support employees on proper data entry procedures within documentation systems to ensure accuracy, consistency, and compliance
Qualifications
2+ years of administrative or operations support experience (healthcare or technical environment preferred)
Strong attention to detail and ability to audit and validate data accurately
Experience working with CRM systems (Salesforce preferred)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong organizational and problem-solving skills
Key Competencies
Highly organized and process-driven
Ability to work independently and as part of a team
Strong communication and follow-up skills
Commitment to accuracy and operational excellence
Additional Information
This job description is not intended to be all-inclusive. Responsibilities may change based on business needs.
Physical and Emotional Demands
Good physical and emotional health is required. The Respiratory Therapist may be required to stand or sit for long periods, lift and move patients, and work in a variety of healthcare settings including hospitals, clinics, and home healthcare.
Exposure Risks
Normal work routines could involve exposure to blood and body fluids. The Respiratory Therapist is responsible for following OSHA guidelines and standard universal precautions.
Working Conditions
Hours are based on resident and community needs. Must be willing to work weekends and holidays.
If assigned to care for individuals on life-support where in-house coverage is required by law, the Respiratory Therapist must make arrangements to report to work during inclement weather. This may include coordinating with NJRA for alternative transportation or adjusting work hours as needed.
Equal Opportunity Employer Statement
New Jersey Respiratory is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability, or genetic information.