Key Responsibilities:

Scheduling & Schedule Management

• Responsible for the coordination of care for surgical and non-surgical patients
• Maintains and manages physician's calendar including office, vacation/time-off, on-call and surgical calendar
• Schedules patients appointments
• Schedules tests, surgeries, procedures, consultation requests & post-op physical therapy
• Liaison with hospitals and surgery centers to schedule cases and to notify changes
• Liaison with appropriate vendors to order equipment for scheduled surgical cases
• Verifies patient's insurance eligibility for the procedure
• Schedules and/or coordinates with other physicians and hospitals
• Manages/releases hospital block time at hospital(s)

Communications

• Answers telephone in accordance with office protocol
• Triages phone calls to the appropriate individual or department
• Retrieves and responds to voicemail messages in a timely manner
• Handles patient complaints
• Responds to flags in EMR system
• Responds to physician messages delivered through Patient Portal

Records Management

• Prepares correspondence (memos, reports, letters, etc.) as directed by physicians and administration
• Ensures all diagnostic testing and required documentation, including operative files, are ordered, scanned and sent to all parties
• Arrives surgery, and enters global period dates after procedure has taken place

Qualifications

• Bachelor's degree preferred; Prior healthcare experience required
• A minimum of five years of experience as an administrative assistant in a healthcare setting
• Excellent computer skills: including Microsoft Office; Electronic Medical Records
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.

Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer