Position Summary: Responsible for professional customer service, billing, and administrative duties as it relates to the customers of the locations business lines of agronomy and grain.

 

Duties & Responsibilities:

 

Customer Service

• Greets customers and establishes a helpful friendly atmosphere.


• Assists customers in locating the item(s) being sought.


• Identifies product(s) that fill the needs of the customer and the proper application when appropriate.


• Continually arranges or cleans to assure a positive image to the customer.


• Prices products in accordance with the invoice or special pricing instructions.


• Promotes location products to regular and new customers, informing them of sales and specials.


• Monitor vendors in the proper delivery of their product as authorized.


• Assist customers in getting products to their vehicle and loading.


• Answers incoming phone calls and refer callers to appropriate person or takes and relays a message.


• May originate or prepare correspondence or emails as directed.


• Order, organize seed, and put together customer orders.

 

Administrative Duties

• Assists in the billing administration for location customers.


• Weigh inbound/outbound grain and fertilizer trucks.


• Grade grain on inbound and outbound loads of grain.


• Assists customers with billing issues to be resolved.


• Properly invoice customers for purchases.


• Processes invoices to include matching the bill of lading with the proper weight and verification with the purchase order.


• Receives credit requests from customers and forwards these to the supervisor.


• May prepare contracts in accordance with customer agreements and submits for approval and signatures.


• Reviews the product mix offering and make recommendations to the supervisor.


• Assists in maintaining the files and records as necessary for the operation of the location.


• Inputs business activities using the Agvantage software system and works with corporate personnel to assure completeness and accuracy of data input.


• Communicates with customers and relays pertinent information to the appropriate personnel.


• Other duties as assigned.