THIS VACANCY IS OPEN TO OHIO INDUSTRIAL COMMISSION EMPLOYEES ONLY!
About Us:
Our mission is to serve injured workers and Ohio employers through expeditious and impartial resolution of issues arising from workers’ compensation claims and through the establishment of adjudication policy.
The Ohio Industrial Commission is seeking an experienced administrative professional who demonstrates a high level of customer service to internal and external customers of the agency and the ability to adapt to challenging situations while providing administrative support to all levels of employees in the region. The selected individual must possess exceptional communication skills, be organized, skilled in time management and display a high degree of attention to detail.
THIS VACANCY IS OPEN TO OHIO INDUSTRIAL COMMISSION EMPLOYEES ONLY!
About Us:
Our mission is to serve injured workers and Ohio employers through expeditious and impartial resolution of issues arising from workers’ compensation claims and through the establishment of adjudication policy.
The Ohio Industrial Commission is seeking an experienced administrative professional who demonstrates a high level of customer service to internal and external customers of the agency and the ability to adapt to challenging situations while providing administrative support to all levels of employees in the region. The selected individual must possess exceptional communication skills, be organized, skilled in time management and display a high degree of attention to detail.
What You'll Do:
Acts as administrative professional to Regional Manager by providing clerical & non-routine administrative support (e.g., resolves problems; reviews reports):
- Acts as liaison between Manager & subordinates, Hearing Administrator section & other departments, state agencies, injured workers, employers, & their representatives.
- Authorized to send emails on behalf of the Regional Manager and sign correspondence, as needed (e.g. hearing officer meeting minutes, weekly report).
- Reviews claim files & correspondence to independently make non-legal decisions to ensure compliance with agency policies & procedures, state laws.
- Ensures necessary steps are taken to achieve resolution of requests involving claim files & correspondence.
- Researches & responds to inquiries & complaints from injured workers, employers, their representatives, state agency staff.
- Prepares confidential correspondence for Manager’s signature (e.g., responds to questions regarding Industrial Commission jurisdiction over claims, claim settlements & appeals).
- Assumes responsibility for administrative functions in the absence of the Manager & Hearing Administrator & Program Administrator.
- Responds to phone calls, emails and other Hearing Administrator inquiries, as needed.
- Communicates decisions, directives, & assignments to appropriate staff.
- Organizes conferences, meetings, appointments & interviews via Teams for region & notifies all parties involved.
- Takes meeting minutes, as needed.
- As directed, by the Manager or Hearing Administrator, assigns hearing officers to take hearings, including the scheduling of emergency hearings, with appropriate notice to all parties.
- Reviews and analyzes all queues in Case Manager, Applications (Action items, Action uploads, VSSR, etc.) to ensure inventories are current.
- Updates information on CAS, ECM & Case Manager as needed. Uses relevant IC /BWC computer applications.
- Backs up other district office supervisors or regional program administrators, as needed.
- Assists in preparing & maintaining the monthly hearing schedule.
- Inputs hearing officer assignments & hearing officer conflicts into Automatic Docketing System.
- Schedules Deputy Regional Manager Hearings.
- Prepares HR documentation at the end of each pay period, including activity logs.
- Makes recommendations to improve production through changes in the department.
- Performs routine administrative duties as assigned (e.g. opens, reviews, distributes, uploads incoming documents, orders supplies, updates phone roster, copies materials & prepares requisitions and agency charitable committee meetings).
See the attached position description for more details regarding this position.
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Employee Development Funds
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
*!
30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.
-Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 mos. exp. in secretarial/administrative professional field.
-Or 12 mos. exp. as Administrative Professional 2,16872.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Administrative Support/Services
Technical Skills: Professional, Scheduling, Operational and Administrative Support, Communications
Professional Skills: Attention to Detail, Confidentiality, Organizing and Planning, Responsiveness, Teamwork
*!
This position is filled through an assessment consisting of a structured interview. The interview will be administered in person at the Cleveland Regional Office.
This position may require travel; therefore, the person occupying this position must be able to provide his/her own transportation &/or legally operate a state owned vehicle.
The hourly wage for this position is not negotiable. For applicants who are not current State of Ohio employees, the starting wage will be the hourly rate listed on this posting. Successful employees will move up a step in the salary range within one year, and in most cases within four to six months, with subsequent step increases occurring annually.
For internal applicants, the position will be filled pursuant to legislation or the provision of the OCSEA/AFSCME Contract.
Job Details
Organization: Industrial Commission
Agency Contact Name and Information: Human Resources 614-466-2765
Unposting Date: Jul 5, 2026, 3:59:00 AM
Work Location: Cleveland Regional Offce, 615 West Superior Avenue, 5th Floor, Cleveland, 44113
Primary Location: United States of America-OHIO-Cuyahoga County
Compensation: $27.73 (Step 1)
Schedule: Full-time
Work Hours: 8:00 am - 5:00 pm
Classified Indicator: Classified
Union: Exempt from Union
Primary Job Skill: Administrative Support/Services
Technical Skills: Scheduling, Communications, Operational and Administrative Support, Professional
Professional Skills: Attention to Detail, Organizing and Planning, Responsiveness, Teamwork, Confidentiality