Description

Position: Adult Care Coordinator (ACC)

Employment Status: Full-Time (FT)

Reports To: Care Coordination Program Manager (CCPM)

Fair Labor Standards Act (FLSA) Status: Non-Exempt

Bridgeway Center, Inc. (BCI) seeks applicants who want to make a meaningful impact by providing quality intensive care coordination services to adults experiencing behavioral health challenges and related life barriers. The Adult Care Coordinator (ACC) is responsible for assessing client needs, developing individualized service plans, coordinating care, monitoring progress, and facilitating connections to medical, behavioral health, social, vocational, educational, and community resources.

The ACC provides services to adults referred by community providers and partners, including but not limited to the Department of Children and Families (DCF), law enforcement agencies, acute care facilities, Florida State Hospital (FSH), healthcare providers, and other community organizations.

The ACC identifies key stakeholders, agencies, insurance providers, and natural supports involved with referred individuals; determines eligibility and service needs; and develops collaborative relationships with community organizations throughout the County.

The Care Coordination Program (CCP) provides services that help individuals access needed medical, psychiatric, psychological, social, and community-based supports. Care Coordination includes:

•       Assessment of the individual's needs and strengths.

•       Development of an individualized integrated service plan.

•       Referral and linkage activities to assist individuals in obtaining needed services.

•       Coordination, monitoring, and follow-up of services.

•       Evaluation of progress toward identified goals.

The ACC works collaboratively with individuals served to develop and implement service plans that promote independence, recovery, stability, and improved quality of life. This position requires strong community collaboration, advocacy skills, and the ability to work with individuals involved with multiple systems of care, including the judicial system.

At BCI, you'll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As an Adult Care Coordinator (ACC), your work will be rewarding and impactful as you help adults achieve stability, independence, and recovery through meaningful connections and coordinated care.

BCI utilizes evidence-based service models with proven outcomes. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to support your success and professional growth.

We encourage you to explore this opportunity by submitting your application and resume today!

BCI offers competitive salary and benefits. Benefits include:

•       Eleven (11) Paid Holidays

•       Seventeen (17) days per year of PTO

•       403(b) Retirement Plan with Employer Match

•       Employee Assistance Program (EAP)

•       Health Care / Dependent Care Reimbursement Program

•       Employer Paid $15,000.00 Life Insurance

•       Teladoc

•       Health Insurance

•       Vision / Dental Insurance

Requirements

•       Bachelor's degree or Master's degree from an accredited college or university with a major in Social Work, Psychology, Counseling, or a related human services field.

•       Preferred experience providing direct behavioral health case management or care coordination services to adults or children in the fields of mental health, substance use, or child welfare.

•       Bilingual/bicultural English and Spanish preferred (not required).

Applicants must be able to pass an Agency for Health Care Administration (AHCA) Medicaid and Florida Department of Children and Families (DCF) Level II background check (Clearinghouse Education and Awareness Website: https://info.flclearinghouse.com), National Sex Offender Registry search, Office of Inspector General (OIG) check (if you have previously worked for DCF, including Contract or Subcontract Provider), drug screen, and Tuberculosis (TB) test. Applicants must be at least twenty-one (21) years old and possess a valid Florida Driver's License with no more than three (3) points on their driving record to be insured under BCI's automobile insurance policy.

Please include a resume with the application.

•       Maintain confidentiality and protect consumer health information (PHI).

•       Demonstrate sensitivity and respect toward individuals from diverse backgrounds and cultures.

•       Ability to build effective relationships with clients, families, community partners, and providers.

•       Excellent interpersonal, communication, organizational, and documentation skills.

•       Ability to manage time effectively, prioritize responsibilities, and work independently.

•       Ability to understand and apply applicable laws, regulations, policies, and procedures.

•       Ability to effectively communicate with individuals, families, professionals, and community stakeholders.

Work Location: Community-based position with travel throughout Okaloosa and Walton County.

Work Hours: Schedule varies based on the availability and needs of individuals served and may include flexibility to accommodate client appointments, community-based services, and care coordination activities.

Wage: $20.00 per hour (Bachelor's degree) OR $22.00 per hour (Master's degree).

Summary

Some of the job tasks and responsibilities include, but are not limited to:

•       Accept referrals from community providers, DCF, law enforcement, acute care facilities, hospitals, behavioral health providers, and other community agencies.

•       Respond promptly to referrals and participate in timely case staffing activities.

•       Identify individuals appropriate for Adult Care Coordination services and complete required assessments.

•       Identify key stakeholders, natural supports, service providers, insurance providers, and community resources involved with the individual.

•       Complete appropriate releases of information (ROIs) and maintain confidentiality standards.

•       Collaborate with individuals served to complete assessments and individualized service plans using SMART principles (Specific, Measurable, Attainable, Relevant, Time Bound).

•       Develop service plans that identify goals, strengths, barriers, and needed supports.

•       Monitor progress toward goals and update service plans as individual needs change.

•       Provide advocacy and linkage among healthcare providers, behavioral health providers, community agencies, family members, and other identified supports.

•       Assist individuals in accessing needed medical, psychiatric, behavioral health, housing, vocational, educational, financial, and community resources.

•       Encourage and strengthen natural support systems that promote long-term stability and independence.

•       Assess barriers to care and assist individuals in identifying solutions.

•       Educate individuals and support systems regarding available resources, treatment options, recovery, and community supports.

•       Provide frequent contact with individuals served, including face-to-face, telephone, and telehealth contacts as appropriate.

•       Work collaboratively with community organizations throughout the County.

•       Advocate for the best interests and preferences of the individual served.

•       Maintain accurate and timely documentation in the electronic health record (EHR).

•       Complete progress notes within required timelines and ensure documentation supports service plans and program objectives.

•       Meet productivity and documentation standards established by BCI and applicable funding sources.

•       Participate in staff meetings, supervision, training, and professional development activities.

•       Work independently while seeking consultation and guidance from supervisors and subject matter experts when needed.

Master’s Degree Level Only – Quality of Care Hospital Discharge Follow-Up Responsibilities

For qualified Master’s degree candidates, additional responsibilities may include completion of Quality of Care Hospital Discharge Follow-Ups for individuals transitioning from acute psychiatric hospital settings, including Baker Act (BA)-related admissions. Responsibilities include conducting timely post-discharge outreach within seven (7) days of discharge, completing required Brief Mental Status Examinations, assessing current behavioral health needs and risk factors, documenting outreach attempts and clinical findings within the appropriate Episode of Care, coordinating linkage to ongoing outpatient mental health services, and completing required quality assurance documentation in collaboration with designated Licensed Practitioners.

We look forward to receiving your application and welcoming you to our team at BCI!