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Posted 1w ago

AI Product Manager I

@ HSI
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Frisco or United States
RemoteFull Time
Responsibilities:defining roadmap, designing features, leading experimentation
Requirements Summary:Bachelor's degree preferred, 3+ years product management in SaaS/platforms, experience with AI/ML products, strong knowledge of LLMs, prompt design, RAG and agent workflows, familiarity with OpenAI/Anthropic/vector DBs, hands-on with ChatGPT/Claude/Copilot, strong analytical and communication skills.
Technical Tools Mentioned:Model Context Platform (MCP), OpenAI, Anthropic, vector databases, orchestration frameworks, ChatGPT, Claude, Copilot, LLMs, RAG
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Job Description

The AI Product Manager owns the strategy and execution of HSI’s customer-facing AI solutions, including the underlying Model Context Platform (MCP) and supporting AI services.

This role delivers intelligent, context-aware product experiences powered by LLMs, automation, and data. You bring strong product fundamentals, a practical understanding of AI systems, and an AI-native approach to building products—leveraging AI to accelerate ideation, delivery, and iteration.

Key Responsibilities

  • Define and own the roadmap for a virtual assistant–driven application interface, including conversational experiences, agent capabilities, and workflow automation
  • Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
  • Translate company strategy and customer needs into differentiated AI-driven product capabilities
  • Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
  • Define product requirements, including system behavior, prompts, guardrails, and evaluation criteria
  • Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
  • Establish and monitor AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
  • Lead experimentation to improve model outputs, workflows, and user experience
  • Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
  • Use AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
  • Rapidly prototype conversational flows and AI interactions to validate ideas early
  • Synthesize customer feedback, support data, and usage patterns into actionable insights
  • Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
  • Conduct user research and analyze customer workflows to identify high-impact AI opportunities
  • Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions
  • Serve as an internal advocate and subject matter expert for AI-driven product capabilities

What Success Looks Like

  • Measurable customer value and adoption
  • High-quality, reliable AI features that continuously improve
  • MCP evolves into a scalable, differentiated platform capability
  • Increased product development velocity and insight generation through effective use of AI

Requirements

  • Bachelor’s degree in a related field; technical disciplines preferred
  • 3–6+ years of product management experience in SaaS or platform products
  • Experience building or managing AI/ML-powered products
  • Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
  • Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
  • Experience defining and improving AI system performance through metrics and evaluation
  • Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to:
    • Generate and refine product requirements
    • Prototype product experiences and workflows
    • Analyze customer feedback and product data
  • Demonstrated ability to increase speed and effectiveness by integrating AI into daily workflows
  • Strong analytical and data-driven decision-making capabilities
  • Ability to translate complex technical concepts into clear, actionable product direction
  • Excellent communication and cross-functional leadership skills

Preferred

  • Experience building conversational interfaces or virtual assistants
  • Familiarity with human-in-the-loop systems, AI safety, or guardrails
  • Experience with Agile development methodologies

Benefits

  • Fully Remote Work: Work where you're most productive—we trust you.
  • Unlimited PTO: Recharge when you need to—we support work-life balance.
  • Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.
  • Well-Being First: Full medical, dental, vision, and mental health coverage.
  • Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.