Summary of Essential Functions

• This individual will provide application system support and be responsible for collaborating with systems business/clinical personnel and serve as technical resources to identify, analyze, prioritize, and resolve system needs; use cases, workflow, and metrics to configure, maintain and monitor system use.
• Provide suggestions for potential application modifications, enhancements or business process changes as appropriate.
• This position requires extensive knowledge of operational processes and workflows common in the healthcare setting in addition to advanced computer skills.
• This individual must have broad knowledge of application integration and data flow, as well as extensive experience in the support of EMR, healthcare and/or business applications.

Educational Requirements

• High school diploma or equivalent required.
• University degree in Healthcare, Computer Science, Management Information Systems, or related subject preferred, not required. Work experience may be considered as substitute for degree
• Must be able to communicate effectively in English, both verbally and in writing.

Licensure and Certifications

• Must obtain and keep current all certifications required to support assigned applications

Knowledge/Skills/Abilities

• Experience in healthcare, business or operation setting or functional and/or systems analysis and reporting experience.
• Knowledge and skills necessary to provide comprehensive support for systems/applications.
• Extensive knowledge of health care operations, regulatory requirements, and the application of information technology to aid and improve health care functions.
• Skilled in communicating positively with end users, other analysts, management, and customers.
• Experience managing projects with proven ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan to completion.
• Demonstrates exceptional ability to research, analyze and thoroughly understand workflows of end users, and use this knowledge to configure systems which improve processes and add efficiencies.

Physical Requirements

• Primarily works the day shift tour of duty; may be asked to work additional hours as needed, including weekends.
• Will be required to take rotating call to support the applications
• May be expected to lift over twenty-five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

Duties and Responsibilities

• Builds, tests, and debugs application(s) to ensure the system meets end user requirements, involving end users in the process and testing when appropriate.
• Ability to deliver software solutions through the entire system development lifecycle (requirements, design, build, test, deploy, and support).
• Develop and maintain functional specifications and operational process flows or other necessary documentation for approved system enhancements or modifications.
• Provide technical resource to identify, analyze, prioritize, and resolve system needs
• Able to use cases, work flows and metrics to configure, maintain and monitor system uses
• Provides suggestions for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionality
• Produce and provide analysis through reports, dashboards, and analytic tools to management
• Adheres to organizational policies and procedures and documents change control and system problems according to departmental procedures.
• Able to lead multiple concurrent projects, support multiple application modules, and manage user expectations
• Serves as a mentor and resource to other analysts, educates and coaches other team members
• Manages projects to completion according to department standards with little or no guidance.
• Collaborates with operational leaders, user groups and key stakeholders to review and prioritize system enhancements and upgrades
• Collaborates with technical resources on projects, and systems maintenance to ensure the needs of the business are met
• Strong organizational skills in managing multiple priorities
• Identifies and resolves complex issues.
• Works to achieve goals and meet departmental and organizational KPIs
• Works independently and uses critical thinking skills to develop and support clinical and business software applications
• Demonstrates initiative, creativity, and flexibility in problem resolution
• Demonstrates commitment to excellent customer service.
• Adheres to departmental policies and processes for ticket management and SLAs
• Performs other tasks/responsibilities as necessary.