HiringCafe
Posted 1mo ago

Area Manager Utility Locator (Wisconsin/Minnesota)

@ Northern Lights Locating and Inspection
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Eau Claire, Wisconsin, United States
$0/yrOnsiteFull Time
Responsibilities:overseeing operations, managing staff, coordinating reporting
Requirements Summary:Leadership experience in field operations, travel readiness, safety-focused, strong communication, and problem-solving skills.
Technical Tools Mentioned:Northern Lights portal
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Job Description



STATUS: Full Time, Exempt (Salary) Employee

RELEVANT WORK EXPERIENCE: Area supervisor and locate experience required

Reports to: VP of Operations

Direct Reports: Area Supervisor




Position Summary:

As the Area Manager, you will be responsible for the coordination, management, and supervision of our locating technicians and supervisors operating within specific geographic areas. You will play a pivotal role in ensuring that all projects are completed accurately, on time, and in compliance with safety regulations and 811 law. This position requires a combination of leadership, technical expertise, customer relations, and excellent communication skills to drive excellence within the team.

 

Key Responsibilities:




  • Serve as a daily point of contact for employees, addressing operational issues, locates, and general concerns

  • Act as liaison between Northern Lights, clients, and internal teams, ensuring timely and professional communication

  • Oversee field operations across assigned geographic areas; overnight travel required

  • Manage field supervisors and support personnel-related issues in coordination with upper management and HR

  • Monitor and manage tickets through the Northern Lights portal, ensuring efficient workflow and timely responses

  • Regularly review and approve timecards, monitor hours, and coordinate vacation schedules

  • Adjust service maps and locator working hours to meet departmental needs and manage ticket volume

  • Oversee equipment calibration and maintain documentation; support field teams in troubleshooting difficult or complex locates

  • Conduct monthly field and desktop audits to ensure procedural compliance and data accuracy

  • Perform initial damage documentation and reporting; assist with root cause tracking as needed

  • Coordinate and support client reporting requirements within internal systems

  • Assist with new locator training and ongoing field support

  • Maintain consistent communication via email and text; follow up on key issues promptly

  • Support company safety initiatives and reinforce a safety-focused culture