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Posted 2w ago

Assistant Deli Manager

@ Hansen's IGA
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Black River Falls, Wisconsin, United States
OnsiteFull Time
Responsibilities:serving customers, managing department, training associates
Requirements Summary:Must be 18+, prior food handling/cooking and leadership experience required, knowledge of health/sanitation rules, ability to manage budgets, strong communication/organizational skills, Microsoft Office competency, and ability to lift up to 50 lbs.
Technical Tools Mentioned:Microsoft Office
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Job Description

Job Description



The Assistant Deli Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Assistant Deli Manager is to oversee production, associates, customer satisfaction and standards for the Deli Department. In addition, the Assistant Deli Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Hansen’s IGA Market leadership team, the Assistant Deli Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.  






Duties & Responsibilities




  • Serve customers in the Deli Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business 

  • Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints 

  • Manage all areas of the Deli Department, consistently leading by example and applying effective management techniques  

  • Oversee weekly production scheduled for the Deli Department 

  • Ensure that the Deli Department is always full and fresh with the best quality deli products  

  • Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized 

  • Maintain and update weekly reports (purchasing, sanitation and inventory) 

  • Order inventory based on reports (shrink, overage, expired, etc.) 

  • Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback 

  • Create and maintain schedule, including schedule changes and time-off requests 

  • Create attractive Deli Department displays and end caps based on specific sales for the week  

  • Communicate with Store Director/Assistant Store Director regarding department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed  

  • Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques  

  • Attend store-level management meetings  

  • Participate in additional training and leadership activities as directed  

  • Assist with store promotional sales events and catering events as needed 

  • Operate, maintain and clean deli equipment including knives, ovens, fryers, dishwashers, coolers and slicers 

  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures 

  • Assist with all other Deli Department duties, including cooking, as needed