Assistant Front Office Manager

Position Summary

We are seeking a dedicated, experienced, and results-driven Assistant Front Office Manager to support the Front Office Manager in leading our front office team and ensuring exceptional guest service. The ideal candidate will be a responsible leader with strong communication, organizational, and problem-solving skills. This position requires a hands-on manager who can effectively assist in overseeing daily operations, hold team members accountable, and help maintain a positive and productive work environment.

Key Responsibilities

• Assist in leading, supervising, and motivating the front office team to deliver outstanding guest service.
• Support the management of daily front desk operations and ensure compliance with company policies and procedures.
• Handle cash transactions accurately and maintain proper cash controls.
• Delegate tasks effectively and follow up to ensure completion.
• Review daily reports and communicate operational updates to management as needed.
• Resolve guest concerns, complaints, and service recovery situations in a professional manner.
• Help organize and conduct regular team leadership meetings to promote communication, accountability, and team development.
• Train, coach, and mentor front office staff to improve performance and service standards.
• Hold team members accountable for attendance, performance, and adherence to company policies.
• Assist with scheduling and staffing to ensure adequate coverage for all shifts.
• Learn and understand Night Audit procedures and be capable of performing overnight audit duties when needed.
• Support task force assignments and travel for training or operational assistance as required.
• Maintain a positive work environment and foster teamwork across all departments.
• Monitor front office performance and identify opportunities for improvement.

Qualifications

• Previous front desk experience is required.
• Prior hotel front office supervisory or management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to handle cash and maintain accurate records.
• Strong organizational and time-management skills.
• Task-oriented with the ability to prioritize and manage multiple responsibilities.
• Ability to delegate tasks effectively and follow through on results.
• Strong problem-solving and guest relations skills.
• Ability to work any shift, including first, second, and third shifts, weekends, holidays, evenings, and overnight shifts as needed.
• Flexible schedule required.
• Willingness to travel for task force assignments and training opportunities.
• Ability to learn and perform Night Audit functions.
• Professional appearance, positive attitude, and commitment to exceptional guest service.

Benefits

This is a full-time position offering a competitive benefits package, including:

• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health Insurance
• Health Savings Account (HSA)
• Professional Development and Training Opportunities

Equal Employment Opportunity 

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.