Summary:
Responsible for the overall operational and strategic direction, administration and coordination of all functional operating divisions including: Table Games, Slot Operations, Hotel, and Food and Beverage. Also responsible for the direct management, overall development, coordination and management of staff to obtain optimum profits, efficiencies and economy of operations. Responsible for consistently delivering results that contribute to the mission and overall success of the property by accomplishing performance objectives linked to improving business revenues, improving business effectiveness and efficiencies. Plays a key role in leading our teams as they interact with our guests and each other. Working closely with our leadership team, must be an Advisor, Coach, Mentor, and Trainer.
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Essential Functions and Responsibilities:
- Hire, train, develop, measure performance, and discipline of property executive leadership staff
- Develop, implement, execute, and achieve long and short-term divisional business strategies
- Formulate and operate within annual marketing plan, operating budget, and capital budget to accomplish goals and objectives
- Conduct ongoing analysis of financial reports to monitor the profitiablity and expenses of the division and take appropriate action by creating and implementing strategies and tactics to reduce cost and/or increase revenue
- Develop and implement staffing plans that provide divisional leadership appropriate labor to meet guest service and operational expectations
- Coordinates the functions of resort operations through appropriate departmentalization and delegation of duties
- Represents the hotel and casino in relations with the public, the press, local and State law enforcement and the State Gaming Commission and Gaming Control Board
- Coordinates activities, programs, and plans financial and G & A functional areas
- Provide outstanding customer service in a timely manner to both guests and fellow team members
Performs other duties as assigned