Job Description Summary

Manages a variety of general office activities by performing the following duties personally or through subordinate Supervisors.

Essential Duties and Responsibilities (other duties may be assigned)

 

• Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payroll, personnel, information management, filing systems, requisition of supplies, and other clerical services.


• Maximizes office productivity through proficient use of appropriate software application.


• Monitor and analyze room inventory to maximize occupancy and increase average rate.


• Answer the telephones using appropriate greeting.


• Process guest telephone request in a timely manner,


• Assign reservation based on the Resort availability and guest preference.


• Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.


• Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET.


• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume.


•  Ability to apply concepts of basic algebra and geometry.


• Provide excellent guest service to both guest and internal clients.


• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

 

Supervisory Responsibilities

Carries out responsibilities in accordance with the organizations polices, procedures. Responsibilities include assistants to train Guest Representative’s in taking reservations and operating computer terminals and printers to store and receive reservation data.

 

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

 

 

Signatory Ability

HR Related Forms

Employee payroll/time records

Employee performance evaluation

Purchase Requisitions