Symetra has an exciting opportunity to join our team as an Associate Implementation Manager!

About the role

In this role, you implement employer groups that are generally under 500 lives for Life, AD&D, Disability, Absence Management and Supplemental Health Benefits. You will install assigned sold cases, from point of sale through delivery of final bill and contract. You will prepare plan materials including administrative documents and customer education materials.

What you will do

• Manage implementations for under 500 groups to ensure the timely, accurate and complete onboarding of a new customer's Workforce Benefits.
• Collaborate with Sales Representatives to present at finalist meetings. Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams.
• Actively identify, handle, and resolve issues to conclusion advancing as appropriate. Research installation issues and develop customer specific resolutions. This may include auditing contract drafts to ensure content matches employer requests.
• Be an advocate for our customers. Engage with customers via various channels, including phone, email, and video conferencing. Work directly with third party Broker/Consultant to ensure a smooth implementation. Act as the primary liaison between IT and customers for eligibility feeds.
• Gain extensive knowledge of Symetra’s Benefit product portfolios, service and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position.  I’ve been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture—Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance.” - Carena M.R.., Unit Manager

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $32.80 - $54.64 plus eligibility for annual bonus program