KeyTronic is a team-based, supportive environment where everyone is able to feel encouraged and supported. We provide opportunities for growth through certifications, on-the-job training, and career advancement. Our team and employees are proud of our product diversity and team environment. We are an international company where you will do something different every day in our fast-paced work environment, but we are always finding ways to create something new and be innovative.

We encourage you to apply for this position if you enjoy being challenged, working in a dynamic work setting, and being a part of a team that creates products that drive our world, while providing an innovative workplace with deep camaraderie, compelling product diversity, and resources to build your career.

KeyTronic provides competitive salaries and benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, Vacation, Holidays, Tuition Reimbursement, and 401K. We also have a company provided wellness program because we care about the wellbeing of our employees inside and outside of the workplace. We organize volunteer opportunities, company activities, and all-employee meetings to show we value our employees and the community around us!

JOB SUMMARY: Working under the direction of senior program management, coordinate and manage business, operational and contractual issues governing the success of the program.  Work with and direct a cross functional team in support of assigned customer accounts across all aspects of the business relationship.  Communicates with upper management on potential risks, elevated issues, and/or process improvement recommendations.

ESSENTIAL FUNCTIONS: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Primary customer interface responsible in coordination with global account management for the management and execution of all program management, order management and business management functions. 


• In coordination with senior program management, manage customer expectations and requirements in areas ranging from material pricing, quote preparation, contract negotiation (to include manufacturing purchasing agreements), capacity planning, quality, new product introduction and on time delivery expectations. 


• Coordination, documentation and execution of transition plans, project plans and standardized business processes/controls to include cost controls, variance approval, administration, reconciliation, key business metrics and quarterly business reviews.


• Responsible for collecting, analyzing and reporting internal and external performance metrics on a weekly, monthly and quarterly basis. 


• Work with assigned program managers and customer focus teams (CFTs) to deliver customer excellence in order and backlog management, quality, on time delivery, accounts receivable and excess and obsolete inventory management. 


• Reviews status reports prepared by Customer Focus Team (CFT) members and modifies schedules or plans as required.


• Document and execute standardized cost controls, variance administration and reporting. 


• Works laterally through the organization to solve problems.  Assesses risks and communicates them to upper management.


• Generates, maintains and publishes weekly reports on cost, quality and delivery.


• Communicates progress with customers on a regular basis with guidance from senior program management.

OTHER FUNCTIONS:

• Performs other duties when required that are outside of normal job duties.


• May be asked to assist in other duties to ensure production needs are met in a timely manner. 

SUPERVISION GIVEN/RECEIVED: This position will report to assigned Business Unit Manager and receive guidance from SR Program managers and other site leadership. This position has no manager or supervisor duties.