Automotive
Service Advisor

Benefits: At
Castrol Premium Lube Express, we believe in providing a supportive
and inclusive work environment that values our employees'
well-being and career growth. As part of our team, you will enjoy a
comprehensive benefits package designed to support you in your
personal and professional journey:

• Competitive Compensation:
  We offer a competitive entry-level salary commensurate with
  experience, ensuring you are rewarded for your dedication and
  hard work.
  
• Career
  Growth Opportunities:
  We are committed to helping our employees develop their skills and
  advance their careers within the organization.
  
• Training
  and Development:
  You will receive comprehensive training and ongoing development
  opportunities to enhance your automotive knowledge and service skills.
  
• Health
  and Wellness:
  We prioritize your health and well-being with company paid health
  insurance coverage for eligible employees.
  
• Retirement Savings:
  We care about your future and offer a retirement savings plan with
  company matching to help you secure a comfortable retirement.
  
• Paid
  Time Off:
  Enjoy a healthy work-life balance with paid time off and holiday pay.
  
• Employee Discounts:
  Take advantage of employee discounts on automotive services and
  repairs, making vehicle maintenance more affordable.
  

Job Description:As
an Automotive Service Advisor at Castrol Premium Lube Express, you
will be the primary point of contact for our valued customers,
providing exceptional customer service and support throughout their
automotive service experience. Your role is crucial in ensuring
customer satisfaction and maintaining the efficient flow of service operations.

Responsibilities:

• Greet
  customers warmly and professionally, establishing a positive and
  friendly atmosphere in the service area.
  
• Listen
  attentively to customers' concerns and inquiries regarding
  their vehicles, demonstrating empathy and understanding.
  
• Accurately
  document customer information and vehicle issues to assist
  technicians in diagnosing and addressing problems effectively.
  
• Provide
  customers with information on available services, maintenance
  schedules, and repair options, explaining technical terms in a
  clear and accessible manner.
  
• Prepare
  and present estimates to customers for service and repair work,
  including parts and labor costs.
  
• Schedule
  service appointments and maintain an organized service schedule to
  optimize shop efficiency.
  
• Coordinate
  with technicians and other staff to ensure timely completion of
  service and repairs.
  
• Keep
  customers informed about the status of their vehicles and promptly
  notify them of any delays or additional work required.
  
• Handle
  customer inquiries over the phone, email, and in-person,
  maintaining a high level of professionalism and patience always.
  
• Upsell
  additional services or maintenance packages based on
  customers' vehicle history and manufacturer recommendations.
  

Requirements:

• High
  school diploma or equivalent; additional education or
  certification in automotive technology is a plus.
  
• Excellent
  communication skills, both verbal and written, with the ability to
  explain technical concepts to non-technical customers.
  
• Customer-focused
  approach with a strong commitment to delivering exceptional
  service experiences.
  
• Basic
  understanding of automotive systems and terminology, or a strong
  willingness to learn and develop technical knowledge.
  
• Organizational
  skills to manage service schedules effectively and handle multiple
  tasks efficiently.
  
• Strong
  attention to detail and accuracy in recording and documenting
  customer information.
  
• Ability
  to work in a fast-paced and team-oriented environment.
  
• Proficiency
  in computer applications and point-of-sale systems.
  
• Previous
  experience in a customer service role or automotive environment is
  an advantage but not required.
  

At
Castrol Premium Lube Express, we are dedicated to creating a
supportive and inclusive work environment, where all team members
are valued and have the opportunity to thrive.

If
you are passionate about cars and providing exceptional customer
service, we invite you to join our team as an Automotive Service Advisor.