Job Description:

• Ensure that customers receive prompt, courteous, and effective service


• Serve as a liaison between technicians and customers


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer


• Prioritize required services


• Ensure customer has a positive dealership experience


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Spend quality time building relationships with the customers