Posted 1w ago

Automotive Service Advisor

@ Crossroads Automotive Group
Waynesville, North Carolina, United States
OnsiteFull Time
Responsibilities:serving customers, presenting services, building relationships
Requirements Summary:2+ years service advisor experience, strong CSI and customer retention skills, excellent communication and problem-solving, computer proficiency (Reynolds & Reynolds a plus), valid driver's license, background and drug screen required.
Technical Tools Mentioned:Reynolds & Reynolds
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Job Description

We are seeking a proven Service Advisor ready to excel in a fast-paced, high-volume dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.


What You’ll Do:

  • Own the customer experience from check-in to vehicle delivery
  • Serve as the key link between customers and technicians
  • Present recommended services clearly and confidently to drive repair orders
  • Prioritize work effectively to maximize shop efficiency and customer satisfaction
  • Deliver prompt, professional responses to all customer inquiries
  • Build long-term customer relationships that drive loyalty and repeat business
  • Ensure every guest leaves with a first-class dealership experience