Automotive Service Advisor

Ben Mynatt Nissan

Family Owned & Operated for Over 50 Years!

Put your natural
knack for pleasing people to work! If you can make customers feel
welcome and confident that their needs are being met, then our
dealership may be your next career home. We need more than a
Service Advisor; we need an expert in the art and science of
customer service--someone who is equally as comfortable greeting
customers as they are scheduling appointments and acting as a
liaison between our customers and our service
techs.

Job
Responsibilities

Attitude is
everything—greet service department customers promptly and
courteously
Listen to each
customer and clearly articulate repair needs to
techs
Upsell
recommended/additional services using low-pressure,
high-integrity methods
Provide
accurate estimates of repair/maintenance
costs
Adherence to
dealership policy on customer vehicle care and
operation
Follow up on
each repair and keep customers informed of
progress
Sell and
manage extended warranties
Inspect repair
quality and ensure that all work is complete
Notify
customers when vehicles are ready for pick
up
Review and
explain repairs and associated costs with
customers
Handle minor
customer concerns and complaints
Keep Service
Manager informed of all problems and potential
problems
Maintain
Customer Satisfaction Index (CSI) scores in accordance
with dealership standards

Requirements

Experience preferred but not required

Benefits

Compensation
is based on experience.
We offer excellent benefits.

Our company maintains a strong policy of equal
employment opportunity for all associates. We hire, train, promote and
compensate associates on the basis of personal and professional competence and
potential for advancement without regard for race, color, religion, sex,
national origin, age, marital status, disability or citizenship, as well as
other classifications protected by applicable federal, state or local laws.