Posted 2mo ago

Automotive Service Advisor

@ Milex Complete Auto Care - Mr. Transmission (Columbus)
Columbus, Ohio, United States
$90k-$135k/yrOnsiteFull Time
Responsibilities:Greeting customers, Answering calls, Presenting estimates
Requirements Summary:Experience as an automotive service advisor; strong customer service, sales, appointment scheduling; ability to build trust and manage front counter; no weekend work; Columbus, OH location.
Technical Tools Mentioned:CRM software, Shop management software, Digital inspection tools
Save
Mark Applied
Hide Job
Report & Hide
Job Description
Benefits:
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Paid time off
  • Profit sharing
  • Training & development
  • Opportunity for advancement
  • Vision insurance
No Weekends | $55,000–$135,000+ | High-Performance Shop | Columbus, OH

Milex Complete Auto Care – Mr. Transmission | 2233 Morse Rd, Columbus, OH

We are hiring ONE high-performing Service Advisor to lead our front counter.

If you know how to build trust quickly, stay organized under pressure, and convert opportunities into approved work — this is a high-respect, high-income role.

This is not a receptionist position.
This is a performance-driven leadership role at the front of the shop.

Why Top Advisors Choose Us (and Stay)

  • No weekends — ever
  • $55,000–$135,000+ earning potential (top performers higher)
  • Performance-based pay — your results matter
  • Structured, professional workflow (not chaos)
  • Strong car count + real opportunity to produce
  • Digital inspections + transparent process (we don’t guess, we show)
  • Leadership that supports you — not blames you
  • Customers who value quality, not just the cheapest price
If you’re currently in a shop where:

  •  every day feels reactive, 
  •  communication is broken, 
  •  you’re doing the work but not seeing the reward, 
  •  or you’re expected to “sell” without real support… 
This is your opportunity to upgrade.

What You’ll Be Responsible For

You will help lead the customer experience and performance of the shop by:

  •  Greeting customers and setting the tone for a professional experience 
  •  Answering calls and converting them into scheduled opportunities 
  •  Performing proper fact-finding and building trust with customers 
  •  Presenting digital inspection results clearly and confidently 
  •  Turning recommended work into approved work through honest communication 
  •  Managing workflow between customers, technicians, and management 
  •  Writing accurate estimates and following up on pending work 
  •  Keeping customers informed so nothing falls through the cracks 
  •  Helping maintain a smooth, organized, and profitable daily operation 
This role combines:

Sales + Customer Experience + Operational Control

How You’ll Be Measured (and Paid Like It)

This is a performance-based role, and top performers will earn accordingly.

You will be measured on:

  • Revenue contribution
  • Average Repair Order (ARO)
  • Estimate approval / close rate
  • Phone-to-appointment conversion
  • Organization, communication, and follow-up
If you know how to produce - you will be rewarded for it.

What We’re Looking For

You may be a strong fit if you are:

  •  Confident, professional, and composed under pressure 
  •  Strong on the phone and in person 
  •  Organized and detail-oriented 
  •  Skilled at building trust quickly 
  •  Able to communicate effectively with both customers and technicians 
  •  Comfortable presenting and closing needed work without pressure tactics
  •  Driven by performance, accountability, and doing things right 
Preferred Experience

  •  Automotive service advisor experience 
  •  Auto repair shop experience 
  •  Front counter / service writing experience 
  •  Digital inspection / estimate presentation 
  •  CRM or shop management software 
This Role Is NOT For Someone Who

  •  avoids sales or uncomfortable conversations 
  •  struggles with follow-up or organization 
  •  gets overwhelmed when it gets busy 
  •  creates drama or blames others 
  •  wants to clock in and coast 
We are building a team of professionals - not placeholders.

Compensation & Benefits

  • Base pay + performance incentives / commission
  • $55,000–$135,000+ earning potential
  •  Paid holidays + PTO 
  •  Benefits available (health, dental, vision, etc.) 
  •  Employee discounts 
  •  No weekends 
Why Milex Complete Auto Care – Mr. Transmission?

We’re not a high-pressure sales shop.

We focus on:

  • thorough inspections
  • clear communication
  • honest recommendations
  •  and long-term customer relationships
We believe:

The best advisors don’t “sell” - they educate, guide, and earn trust.

If that’s how you operate, you’ll fit here.

How to Apply

We are hiring ONE person for this role.

Apply now or text Matt at 425-623-0414

When you apply, answer this:

“Why would you be a rock star at the front counter?”

Compensation: $90,000.00 - $135,000.00 per year


We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

As a leader in auto care and repair, Milex Complete Auto Care - Mr. Transmission is always searching for driven and talented people to join the team! With locally-owned locations nationwide, there are career opportunities happening every day to get customers Road Ready!

The Milex Complete Auto Care - Mr. Transmission mission statement is to create customer experiences that results in satisfaction and loyalty. With over 50 years’ experience in the auto care industry, you can be assured that Milex Complete Auto Care - Mr. Transmission is the best repair and maintenance company to work for. From full engine repair to general maintenance, we have all types of positions at Milex Complete Auto Care - Mr. Transmission.

Milex Complete Auto Care - Mr. Transmission believes in creating customer experiences that results in satisfaction and loyalty. If you would like to help us create customer satisfaction and loyalty then join our team today!

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Moran Family Brands Corporate.

AS A MILEX COMPLETE AUTO CARE - MR. TRANSMISSION EMPLOYEE YOU WILL:



 
Service all types of vehicles


Work with local and nationwide fleet accounts


Expand your skill set with ongoing training


Be part of a respected and locally owned brand